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[Resolved]  Asianet Digital TV — bill complaints

i am an asianet customer of harippad ,alappuzha My Customer id is HP923(dataline) & EB[protected]ADTV).Last year i took the combo offer ( data line and digital tv) including set up box free connection. I paid dataline subscribtion for one year and adtv subscribtion for 6months But the billing department of haripad enterd it wrongly and they took my 3 months subscription charge as setupbox charge.After that lot of time they disturbd me for not paying subscribtion .At last I submitted all bills at their office and cleared all the billing mistakes they made . Then also they came home and said the same matter that i didnt pay the subscribtion charges . Whenever they came all the time i had to show the bills . Later on Oct 2009 i went to the harippad office and clarified evry doubts regardin the bills.Evn if i did evry clarifications they came and disconnected my tv subscription . Due to this problems my dataline(evn if irenewed my subscrption for 1 year) was also disconnected for 2 weeks by them , As a customer i want to reconnect Adtv but they want the charge of set up box .It is thier mistak but they are notaccepting and making difficulty for me.
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Aug 14, 2020
Complaint marked as Resolved 
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ID no.AA90110869
1.Selected KSD 04 on 20.2.2019
payment made Rs.320/96.
Package later revised to include cartoon channels.Payment made Rs.375.Now, I want to restore package KSD 04.

2.Remitted high amount of Rs.500 inadvertently on 17.2.2021as against Rs.375.Excess payment being Rs.125.
Shockingly I was asked to pay Rs.625/27.Paid on 23.3.2021 fearing disconnection.Thus made excess payment of Rs.250/27.I really wonder on what ground excess payment was demanded.
Hence I request you to
A). Revert to package KSD 04.
B). Refund excess collected or adjust against ensuing bill.
A word in reply will be very much appreciated)
Sincerely yours,
Prof.K N GANGADHARAN
Karamvalappil, B 5, Chitranagar,
Vattiyoorkavu p.o 695013

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    Asianet Satellite Communications
    Customer Care Service
    Customer satisfaction rating
    27%
    Complaints
    776
    Pending
    0
    Resolved
    210
    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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