[Resolved] Asianet — Refund | |||
I had Asianet Digital TV cable connection in the name of my wife which was cancelled due to non cable availabilty( shifting case no: AF[protected] I had taken the Asinet connections on the promise that connection will be provided at all locations were the provider is present. I had put shifting request during Aug end 2011 for shifting both the connections from my old house at Kazhkootam to new house, kazhakootam. from what was informed, I understood that the provider office at the shifting end belongs to another frachisee and they had informed that new house shifting is not possible as they could not provide cable 700 meters from main road to this housing colony. I had provided a written request to your Asianet office near Axis bank Kazhakootam to cancel my TV connection during Aug end 2011. Later I got to know that in our housing colony there were a few others who had to face such bad experiences also one had to under go humiliation at one of your offices. During September after repeated follow up with both the offices ( Pangapara, Kazhakootam) I took another Internet connection and Satellite TV connection. I had to repetedly follow up to get the money refunded. I had taken this connection during Mar 2011 and used till Aug end 2011 by paying one year deposit of Rs.2280/- also got a small casarole ( should be of max cost Rs.200). I got the refund in hand on 12/Jan/2012 after repeated follow up to your kazhakootam office I got the refund amount of Rs.345/- Also I contacted the asianet team at Corporate Customer Care (ACS) For Asianet Satellite Communications Ltd, 2nd Floor,Leela Infopark,Technopark, Kazhakkuttom,Trivandrum-695 581. and got the explanation after repeated follow up with a break up details( they had taken a De-activation charges for STB ( Rs 250/-) & Cost of free Gift (Rs.200)a total of 450.00) also gave me their policy document which sayes " IF asianet cable grid is not existance at the new plance of transfer the subscriber shall wait until the cabling reached his locality and asianet will not be liable for any claim whatsoever on this account". this is like asking public not to watch TV as Asianet did not had cable to lay for 700 meters. and they just found a way to get my money.!!!!! The connection was not terminate by my will, but I was forced to get this terminated.. Please be careful in dealing with Asianet Digital TV. Reason Iam posting this hear is becase atleast if they see this they will give areply to my mail. -M G M Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I am now undergoing the same experience from the Asianet Pagappara office . I too had taken the Asinet connections on the promise that connection will be provided at all locations were the provider is present.
Two weeks after putting the shifting request I got an SMS sating that - they are closing the request its not Feasible for them!!!
WHAT ABOUT THE MONEY I PAID.
How a service provider can tell, after collecting all the money from the client, that giving the service is not feasible so they will not provide the service!!!
I tried to follow up with their customer care and their local office but no one is giving nay proper response.
Asianet is the Number one Cheater I ever come across in my life. Never ever believe their words.
Two weeks after putting the shifting request I got an SMS sating that - they are closing the request its not Feasible for them!!!
WHAT ABOUT THE MONEY I PAID.
How a service provider can tell, after collecting all the money from the client, that giving the service is not feasible so they will not provide the service!!!
I tried to follow up with their customer care and their local office but no one is giving nay proper response.
Asianet is the Number one Cheater I ever come across in my life. Never ever believe their words.
Be cautious while connecting your expensive home theater / music equipments to any device directly or indirectly connected to Asianet cable as these people have poor grounding practices and the chances of their surge entering your equipment and damaging the same is very high. I had three failures and made the mistake of continuing with the cable. The last failure proved very costly and the equipment was damaged beyond repair, incurring a loss of more than 60, 000 Rupees. When all these failures happened, the signal cable connector of set top box was also burnt, but these hapless people repeat the same phrase " the damage happened because of the surge from KSEB Line"
Very bad people to deal with... Get connected to Satellite Dish... more picture clairty and more peace of mind.
Very bad people to deal with... Get connected to Satellite Dish... more picture clairty and more peace of mind.
Asianet Pangappara office is run by frauds and unethical people. I paid excess deposit 1 year and they told me they will reimburse at the end of the year. However they did not keep their word. They said they dont know about it after 1 year. If you get any promise from them, get it in writing from the manager there.
My Name S Ganesh Kumar . My ID AA92045378 as the digital box was not working for more than 4 months. i am disconnecting my connection.
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+91 80 8606 0665 [Corporate Customer Care]
2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
the ever worst service in my career, these peoples are not professionals these are frauds please dont take any connection from asianet dataline . I am planning to Consumer court to prevent more innocents to get trapped