[Resolved]  Atm Transaction Done At Corporation Bank With Union Bank Debit Card — Money swallowed by the ATM machine

Address:

Mumbai Suburban, Maharashtra

I had been to the Corporation Bank ATM, I C Colony branch on 12th August 2012. I withdrew an amount of Rs.5,000/- at 09:26:16 a.m. I received the amount in full. Did another transaction in the next few minutes for an amount of Rs. 4000/-at 09:27:16 a.m. By the time I could get hold of the monies, the same got swallowed by the ATM machine. I was in a fix since it was Sunday and I never had the telephone number of Mr. Savio who works as a Manager in Corporation Bank. Since, I was attending my uncle's funeral, I met my cousin who had Savio's number, (Branch manager of Corporation Bank) I called Savio and reported the matter. Savio asked me to write a letter to the Union Bank Manager. I completed the necessary formalities on 14th August. Union Bank indicated to me that it would take a week to check the matter. I went to the bank after 10 days, Union Bank informed me that they received a reject message from Corporation Bank. Unhappy with the response, I wrote another application to Union Bank. Again to my dismay I received another reject notification.

I went to meet Savio again on 11th September and he said he could not assist me since it was an inter-branch transaction. I asked him if he could see the CC footage on that day. He point blank told me that the clarity of the picture of is of poor quality and that the camera does not focus at that place where the money is being discharged. On 12th September, (after a month) I personally met the Branch Manager o[censored]nion Bank and handed him another letter and requested him to look into the matter since I was not getting enough of co-operation from the staff.

Since I was not getting enough of assistance from Savio the so called Manager, I decided to go the Senior Authority. On 12th September, after I returned from work, I visited the Chief Manager Mr. Raja shekar Rao of Corporation Bank, I C Colony Branch an explained the entire episode to him. Mr. Rao asked to submit a copy of the last letter which I had written to the Branch Manager o[censored]nion Bank. Mr. Rao told me that he would assist me in this matter. I now await the results and money along with the necessary interest due to me.

What is frustrating is, there is no helpline phone access to call. If one is trying from the mobile, then the lines do not function. If I am asking for a CC footage, then the bank is categorically saying that the footage is not clear. There is no security outside the ATM machine. If the ATM machine, has swallowed the monies back, I would think it would fall into another slot rather than going back in the same slot where the money has been picked. There definitely is reconciliation statement on a daily basis of the transactions concluded. No customer would tell a lie if the money is not received from the ATM. I don't think answering negatively to the customer is right from the bank's perspective. If the customer has a problem, the bank should go all of its way to help the customer for ultimately the Customer is Right and not disregard the customer. I am an old customer of the bank. If the bank has introduced a network o[censored]sing other cards of another bank, then the bank should assist the customer in every possible way and not dissuade the customer. Whatever be the amount it is of course one's hard money.

I am very hopeful that you will definitely look into the matter on priority and return the monies due to me.

Thank you once again for your support.


Sandra R. Karipai