[Resolved] Aviva Save Guard Policy — Mis selling by AVIVA representative (ABN AMRO)
We have been cheated by the AVIVA and ABN AMRO representatives by false statements and going by the company’s brand name, we believed them.
The product SAVE GUARD policy of AVIVA had been miss
sold by the ABNAMRO representative to us, we were told that only 3 premiums are to be paid and after that the money can be withdrawn from the policy i.e locking period is 3 years and no surrender charges applicable after that. As the policy had been explained in detail to us by ABN AMRO as AVIVA representative (though a false one), we trusted the same. However, we had not expected that these kind of false statements would be used by a big company like AVIVA.
Now when we have requested the company to discontinue the policy, we have been told that there are heavy surrender charges to be paid. Nobody from the customer service tells clearly what would be the charges
We feel this is a very unethical act by both ABN AMRO & Aviva as they try to lure the customers by showing the sunny side and not telling the full story.
AVIVA cannot forever deny the unethical acts of its representatives by putting the blame on the customers and should take responsibility for the same.
I would request everybody with the similar complaints to please come together on this forum and raise the issues to AVIVA in a group. We can together write to the CEO and other higher authorities so that they are made aware of the way the company is performing unethical acts in India by giving false statements to people and taking away their hard earned money
Please write back in case you have faced similar problem with AVIVA
Complaint marked as Resolved Aug 14, 2020
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