B. E. S. T. Undertaking — Rude behaviour of conductor Batch No.82645

My bus pass was valid but conductor Checking Machine was not working well so he say me that show your receipt this receit ink is not well so it not show clear date. So Conductor collected my pass & not return to me I say to him that OK you check it & put it to Jogeshwari depot he take my phone no. He say me I will put it on Jogeshwari depot.
But after completed duty he put my bus pass in Goregaon depot. If he can't submit my pass to Jogeshwari Depot why he told me I will submit in Jogeshwari Station. As well as he take my Phone no. but he not call me. His responsibility that to give my pass correctly in my hand. But he is not responsible for this. Because of my job I cant possible to go Goregaon depot.
His responsibility that submit my pass in Jogeshwari Station Bus Depot. After request in Goregoan depot no any one can't send this pass to Jogeshari Station. This conductor batch No. is 82645
So please take correct action on my application.