[Resolved]  B. E. S. T. Undertaking — Rude Behaviour

This is to highlight the rude behaviour displayed by conductor (ID no. 10330) on 17th JUNE 2008, in bus no MH01 7143 going to Santacruze depot (time 11:45am).

As i boarded the bus i asked him to give me ticket till S.V road Bandra, as i was not aware that the bus route is not from s.v road bandra .
he gave me 10rs ticket and said bus will not route from bandra,
i said him politly why you gave me then ten rupees ticket, he said you dint said bandra .

he was completly ignoring me i said pls give me your ID no : .
after few minutes he came, and started abusing me and he took the ticket from my pocket and asked me to get down and compaint to whomsoever

i was very disapponted with his behaviour, request you to take necessary action and help us .

Thank You
Ravi Siripuram

This is to highlight the rude behaviour displayed by conductor (ID no. 10330) on 17th JUNE 2008, in bus no MH01 7143 going to Santacruze depot (time 11:45am).

As i boarded the bus i asked him to give me ticket till S.V road Bandra, as i was not aware that the bus route is not from s.v road bandra .
he gave me 10rs ticket and said bus will not route from bandra,
i said him politly why you gave me then ten rupees ticket, he said you dint said bandra .

he was completly ignoring me i said pls give me your ID no : .
after few minutes he came, and started abusing me and he took the ticket from my pocket and asked me to get down and compaint to whomsoever

i was very disapponted with his behaviour, request you to take necessary action and help us .

Thank You
Ravi Siripuram

This is to highlight the rude behaviour displayed by conductor on 25th Nov 2008, in bus no 349 @ 8:30 am going to Sipz Bus Depot from Jaycoch Jogeshwari.

As i boarded the bus, the conductor mentioned to take the ticket.
I told him to give me one ticket for Marol Depot. He told me this Bus is not for Marol depot, he told me to get down from bus & see the display board ( even that bus display board is showing Sipz Bus sthanak marge Agarkar chowk Andhri ).

Now please tell me, was that my mistake? if the board was wrong then what should we do. Afterthat he was arguing so much with me. minimum 10 min. he was arguing with me. I am also that time out of control & taking him In & Out.

My suggetion for you management is, please dont recrute uneducated people in your team they will create a mess in BEST.

All people known that BEST is one of the best transport in Mumbai & i am also very much aware of that but this kind o[censored]neducated people is creating bad impresion on BEST.

I agree with all the complaints stated here. I am using BEST service since age 5, more than 25 years experience I respect BEST services but regret about these facts too.
Whenever anyone from my native place arrives in Bombay, they see this and astonish, they might think that we are “adjusted” to this rude behavior of drivers and conductors. They inturn think that we also use such language in our day to day life.
This is bad situation. Someone must educate BEST employees on anger and / or stress management!!!

Thanks & Regards;
Chetana Galapooji