[Resolved]  B. E. S. T. Undertaking — Frequency of Bus no. 324

Address:

Mumbai City, Maharashtra

Dear Sir,

In March 2012 I had complained about the frequency of bus no.324. I board the bus from S. V. Road, Bandra and have to go upto Chakala, Andheri. This is the only bus on this route. In the month of August 2012, the bus would come around 8.05 a.m. (the time I board the bus) and would rarely be late, even if it were late, it would come by around 8.20 a.m. However, in the last few days, the 8.05 am bus has not been coming. On Monday, I had to wait for 35 minutes for the 324 bus & today I had to wait for 1 hour - the bus came at 9.00 am at the Bandra Talkies stop. This is really ridiculous. My company has a policy, that if a person is late more than two times in a month, their salary will be deducted. Will the BEST reimburse me the loss of pay due to their negligence?

On inquiring with the bus conductor about the late timings, he says that there are few buses & some times there is no driver - how can this be, and why only with the 324? All other buses come on time.

I request you to please look into the matter on a priority basis & this is really becoming unbearable for the passengers.

Please do notify me what the problem really is with the Bus No.324 and please do take all necessary steps to ensure that the bus is on time 8.05 am.

Thank You.

Regards,