[Resolved] LG Electronics — Bad service | |||
Dear Sir, One LG tv was given to a lg tv service centre in trivandrum 1 month back , but every time we call them get a cold response and in fact they are teasing the customer by asking the model number of aTV several timeswhich has reached their office ,They have not even given us an acknowledgement of the tv when they take it to the sevice center, They know the address , but how come they dont know the model number and service person .They tell us that it is courier delay or some thing else, but they are not telling us confirm when they are going to replace the part. If it was so difficult why do they waste our time . Model no 29FD7RGE bought on 22.05.2007. They also have taken an AMC start date 18.03.2009 to[protected], amount Rs2647/- Are we supposed to pay for bad service? Regards Arun Regards Arun Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
My last compalint no is n9c70303401
Before that i have made two more complaints since 25th of june but no one botherd to even call up on my third compalint some one called up and fixed up a time for today 10:30 but no one came.
I am a unfortunate customer who owns 2 Lg Ac ine Microwave and 1 Tv which i would have never bought in case i have knpown that the service is so bad.
Before that i have made two more complaints since 25th of june but no one botherd to even call up on my third compalint some one called up and fixed up a time for today 10:30 but no one came.
I am a unfortunate customer who owns 2 Lg Ac ine Microwave and 1 Tv which i would have never bought in case i have knpown that the service is so bad.
I have placed complain with LG regarding my microwave not working.I placed my complaint on 5th April. At 4 Mr Manoj Dubey engineer with LG came to my place and said that part need to be replaced. He said that since part is not available he will come within 2 days.But still there was no response from LG within 2 days so i again contact them on 8th April they said technician will come on friday. On friday Mr Manoj came but the part was defective. He said he will come by monday but still he didn't turn up till now. I placed 2 calls since morning to LG Customer Care but they are just assuring me technician will come but he has not turned up. I am fed up with the service of LG. Hope you would be able to help me with it.
If the part is not available whats the fuzz for these ppl to replace the product ! millions o[censored]nits are with the dealers and in stocks... Pathetic way to serve the cusomets.
I took LG LCD tv in year 2009.Now it has been off due to some problems and after complaining also they didnt come and after 1 week and repaired it but due to some part of it being damaged they had to call for that part from Noida and it has been 2 weeks since then they havent come yet though we made so many calls they arent replying this is the problem
I bought Air Conditioner for my shop 3 years back. After purchase, the service was excellent. The last one year the service from LG is very bad. They are not prompt, and the workmanship is bad. Several telephone calls needed to check the service request. Really LG is LB (life is bad) for me. My Air Conditioner service request is pending for the last one month. I have their company service (ANC) guarantee. Still my air conditioner need service. I dont like to recommend LG product for my family and friends any more/
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7060
Pending
0
Resolved
4008
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
Date -26/05/2009 so plz install my newly purchased LCD and Refrigerator
My mob.No. [protected], [protected], [protected]