[Resolved]  Bag It Today — Complaint against BAG IT TODAY online shopping.

Address:

Thane, Maharashtra

Dear Team,

My details are below :
Name: Jaywant Killekar, 37 year, Mail ID: [protected]@gmail.com, Profession : Services, Mumbai, Contact No: [protected].
Complaint against BAG IT TODAY online shopping.

On Friday, 02nd November, 2012 around 11.00 to 11.30am
BAG IT TODAY executive Mrs. Rina : [protected] called me on 2nd November, 2012 at 11 am and She told me that my name has come in the lucky draw of bag it today and as per draw result conveyed by that executive I was been told that if I purchase holiday packages then bag it today company will provide me a dell laptop ( inspiron 15 r ) and blackberry handset 9300 (free of cost, against purchase of the said Holiday package). Also I was told that if I don’t require the Holiday Package then she told me to select the same amount products and sms the products code on BAG IT TODAY’S SITE.


That executive then guided me for a purchase of 2 vouchers of Holiday package by online through bagittoday.com/contest. I have received Order ID: [protected] & [protected] which I shared with BAG IT TODAY’s executive Mrs. Rina ([protected]).

She also said that when the confirmation call from BAGITTODAY will come, do not mention about the laptop as the laptop is being given by INDIA TODAY group and not Bag it today. I thought it is genuine formalities of BAG IT TODAY.

When I got verification call she told me that i have purchased 2 holiday packages I said yes then she told me about the gift I was shocked she told that the gift is sunglass. I told her that this was not my gift according to your representative I have been told that there is laptop & blackberry. She said there is no offer like that. I asked her to call me after ½ hour. She didn’t call me. Then again I called to Mrs. Rina [protected] for confirmation of my gift given by INDIA TODAY group and she has confirmed me that INDIA TODAY will provide me with a dell laptop (inspiron 15 r) and blackberry handset 9300 (free of cost, against purchase of the package).as the earlier verification call was failed , new verification call will come to confirm once again for the same.

Next day I got verification call where I have been given conformation and I was told that I will get Holiday Package within another seven working days.

After above exercise instead of Laptop and Blackberry I have received two Holiday Packages on 16th November, 2012 by courier. I was shocked and immediately called up the Customer Care [protected] and spoke with Mr.Bhagat at 3.30pm. He accepted my complaint and provided me complaint No.1003541 /1003548 and also told that within another seven working days the concerned department will reply for the same. But I have not received any reply from them and again I had called up on 28th November and had talk with Mr. Vijay at 5.45pm, he has given me a email id to put a written complaint vide email id:[protected]@affordablesalespromotions.com as the earlier complaint was not undertaken.

My complaint is that I would like to cancel the order and please refund the money into my credit card account. BAG IT TODY has given me incorrect/false information to complete the transaction later lied to me about cancelling the order procedure.

Jaywant Killekar
[protected]