[Resolved]  Bag It Today — Wrong Information / Fraud / Cheating

Address:Surat, Gujarat

I am Chirag Parikh. I received a call from bagittoday telesales on 23.02.2011 that i have won a fuji laptop and a 25000rs worth diamonds as i placed an order on 22.02.2011 and bagittoday was celebrating their anniversary on 22.02.2011 and i got selected as one of three to receive this gift.(1st Fraud)

01. I was told by Mr. Vivek that the payment would be of 14799Rs through EMIs over 18months so i just gave my credit card information for payment but i did not gave any one time password for payment approval still money got deducted from my SBI credit card and that whole money 14799rs got diducted at a time only, no EMIs(2nd Fraud).

02.Then i tried to know model number of laptop and customer care said that it is not a laptop it is a palmtop(3rd fraud).

03. I tried calling for customer care on 01.03.2011 for cancellation of order.
Order ID: [protected]
Order No: TRNPL/DLI/10-11/307643
INVOICE NO. 300663
Order Amount: 14799
The customer care on [protected] said that the order can not be canceled over the phone and i need to send e-mail for cancellation of order. I sent numerous mails to [protected]@bagittoday.com, [protected]@bagittoday.com, [protected]@bagittoday.com, [protected]@bagittoday.com, [protected]@indiatodaybookclub.com on 02.03.2011 and 03.03.2011. I called again on 03.03.2011 and the guy cut my phone twice so i again called and talked to Mr Bhagwat for cancellation of order and he gave me a request ID 69311 for cancellation and forwarded my call to Mr. Pankaj - a field supervisor. Mr Pankaj said first that he will try to cancel the order and then immediately out of the blue he said the order can not be canceled and no one can do anything to cancel the order and disconnected the phone. Then i
got a mail reply from [protected]@bagittoday.com stating that the order can not be canceled as the invoice number has been generated.

I asked Mr. Pankaj to cancel my order immediately to which i was told that my order is already "completely processed" so it cannot be canceled . however i can "refuse to accept the parcel" when it arrives. If the parcel has not yet been dispatched or even packed, why would bagittoday not cancel the order? I never thought that bagittoday an indiatodaybookclub company would do such a fraud to the online customers. Please cancel my order (Order ID: [protected]) and refund my valuable money. This is the worst online/telesales shopping experience i ever had.

Bagittoday or Indiatodaybook club please return my money.
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Aug 13, 2020
Complaint marked as Resolved 
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I do not want this product and please cancel the order (Order ID: [protected]) and refund my money.
your staff at [protected] gives the same reply that the order cannpt be canceled and also all mail replies says the same. i don't know if i should forget my hard earned money or what as under the big name of india today, bagittoday seems just a fraud. If india today can help me get my money back it would be a great help.
this reply fom bagittoday is just a copy pasted reply, i hope some actions will atleast be taken to try to cancel the order. order id - [protected]
I rejected the courier on 8th march 2011, i want my money to be refunded. (Order ID: [protected])
my mistake my reception desk person received and accepted the courier on 11th march. What i found was that there was no address at "if the courier was undelivered please return to", so even if i was to reject the courier the bluedart had no address to return this courier to, so bagittoday would claim that they never had a return of courier and so money can not be refunded. I even searched bagittoday, did not found the address to return the courier. The bagittoday is such a fraud company and i am thinking of filing an fir against them for online/telesales fraud and money grabbing/consumer cheating schemes.
I have returned the courier of the order 307643 (Order ID: [protected]) by bluedart courier with waybill number [protected] on 17th march 2011. The courier has been received at India Today Book Club, B-47, Indira Enclave, Neb Sarai, New Delhi- 110068 on 21st march 2011. I called the customer care (Mr. Durgesh) about refund status on 26th march 2011 but he said that the system does not show the return of the courier yet and told me to call them after 2-3 days. After receiving the courier at their end, even after 5days there is no system update if the courier has been received or not, or what about the refund.

I want the refund of the Order (Order ID: [protected]) 14799Rs. as well as the return courier charges 560Rs. Please do process refund before 10th April 2011 otherwise my credit card company will sue me for FINE for the late payment of the credit which i did not even wanted to use. I want my refund as soon as possible.
Finally the confirmation of courier receiver by bagittoday which was returned on 17th march and was received at their end on 21st march. Please process the refund of the order (Order ID: [protected]) and the return courier money 560Rs. as soon as possible. If not refunded before 10th april 2011, the credit card due date would past it limit and my credit card company will fine me for not paying the credit. Please refund the money as soon as possible and save me the hassle of paying the extra FINE.
thank you consumer complaints for helping me get the refund from bagittoday. and also thank you for returning the money after 44 days. i am still waiting for the return courier refund of 560rs.
BAG IT TODAY IS FRAUD COMPANY AND JAHA SE YEH SARA NETWORK OPERATE HO RAHA HAIN ADDRESS- KANKEI ENTERPRISES PVT. LTD. F-89/4 OKHLA INDUSTRIAL ESTATE NEAR E.S.I. HOSPITAL
AND MANAGER NAME IS TANUJ TALWAR MOB. NO. [protected] JO IS SABKO OPERATE KAR RAHA HAIN

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