India Today / BagItToday Complaints & Reviews

My Subscription Number is ITE1889036 (one year subscription for India today-english magazine).

Despite so many complaints i either dont receive my issues on time or else i dont receive them at all. Every week i have to call them up to remind, that i have not reeceived my issue and then they send me next week.

i am seriously upset with this weekly routine of calling them up. Could you please help me with this matter and get my refund processed. Nobody is taking any responsibilty at India Today and every time they claim that such delays wont happen in future but it is the same story again and again.

if you need any further information from my end then please do let me know.

Dear Customer Care Manager,

As per below communication I had spoken to your customer care dept. today, which they were told me the good has been dispatched, and when you receive the same pls refuse to accept the same and after that today I got a call from some body who came to deliver the product. No body was available in my home and he forcibly delivered the Consignment No : [protected] (indicating LCD TV) to my neighbor. The consignment is lying at there place only in intact position, and hence your urgent action is needed in this regard. I am bit surprised with your cheating methods that inspite of my cancellation email sent on 21st July 2010, you had dispatched the same consignment on 24th July 2010.

An urgent action is required from your side in terms of refund of .Booking Order No.[protected] &[protected] and refund the respective payment of Rs. 17699/- & Rs. 1196/- (Both the transaction done on 16th July 2010 from my HDFC Card No. 5176 xxxx xxxx 6804.


Thanks,
Mayank Bhushan


From: Memebership <[protected]@bagittoday.com>
To: MAYANK BHUSHAN <[protected]@yahoo.com>
Sent: Wed, 21 July, 2010 2:52:39 PM
Subject: RE: Cancellation of Booking No. 11007991 & Gold Box Id:[protected]

Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.



We appreciate your patience and hope that you shall bear with us in the interim.



We value our customer and trust that you enjoy our products.



Request you to have faith in the company and we won’t let you down.



Your valuable association with Bag It today is prestigious for us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Thanks & Regards

Manisha

Bagittoday Team







From: MAYANK BHUSHAN [mailto:[protected]@yahoo.com]
Sent: Wednesday, July 21, 2010 2:35 PM
To: membership
Cc: [protected]@indiatodaybookclub.com
Subject: Cancellation of Booking No. 11007991 & Gold Box Id:[protected]



Dear Customer Care Manager,

This is to bring in your notice that on 16th July, 2010 I received call from your office that I had been selected as lucky customer for assured prize i.e Gold Box of Rs. 1.10 lacs if you purchase Samsung LCD or Samsung Camcorder. The assured prize will be either cash or Gold. If I will win cash it will be send to your address by cheque or if you win Gold you can buy it from our outlet which we will provide without any terms and conditions.

After placing the order No.[protected]Samsung LCD) and Gold Box[protected] he told me I had won Gold worth Rs. 2.40 lacs and for this your criteria of purchase has been increased,, which I declined instantly. After that he told me that you had won Rs. 1.20 lacs of gold which you can purchase from any of the outlets without any terms and conditions.

On 17th July 2010 I called you customer care and came to know your order status is not available, while I got the info that Gold Box is discount Vouchers of Rs. 5000/- each.

Today on 21st July 2010 I had called again your Customer care and this has been confirmed that these are Discount Vouchers of Rs. 5000/- each from Surat Diamond and Rs. 5000/- from Rebook Watches Vouchers.

Hence pls cancel My Booking Order No.[protected] &[protected] and refund the respective payment of Rs. 17699/- & Rs. 1196/- asap.

Thanks,
Mayank Bhushan

I had booked two products vide order no [protected] & [protected] for Samsung Touch screen phone & Phillips DVD. However the amount debited to my account was twice the cost of mobile. Immediately the next day I have cancelled both the orders and asked for refund . I have received refund for order [protected] whereas for the other order it was dispatched to me . I have returned the same thru BLue Dart and in spite of continous followup for last six months no refund is forthcoming . Member ship no ITBC 09111823.b They have stopped replying to my mails for the past one week

From: Atul Shah <manthan.[protected]@yahoo.co.in>
To: [protected]@indiatodaybookclub.com
Cc: rdcare <[protected]@intoday.com>
Sent: Mon, 26 July, 2010 6:01:01 PM
Subject: Non Refund Amount of Nokia 3500 Mobile.


Dear Sir / Madam,


With refrance to your mail i wold like to imform you that i return the nokia mobile at time of dilivary on janyuary 2010, My Booking Id is[protected] & AUTH code is 093147 for nokia Mobile phone Transection till the date i cant recived my refund amount, i attached the scaned copy my credit card statement which reflect payment of the same paid by me Rs 5498.00 through credit card, i send So many emails & Making Call to Company Customer care tel. no. every time make commetment for 7 to 21 days for refund the amonnt,

Please solve the matter and Do Needfull to refund my ammount,

Thanking you

ATUL V SHAH

dear sir,
i got call from [protected] india today book club for purchase one item of samsung and u get assured gift.i purchase samsung handycam of rs.11399/-which was paid by me hdfc bank credit card plus i paid rs.2392/-handling charges.i purchase online first time i dont know that what can i do.purchase item confirm and gift jewllery voucher worth rs.2lac.they said i got this item with in 10day but till 8 days gone i not received any confirmation from india today book club.i call above no.they said me tell booking id.but i not received any booing id.today mr.anup give me my booing id is 10080387.he say that confirm with despatch dept.but despatch dept.not received call only tape voice hear all time.despatch office no.[protected].

please do the needful


thanks

regards

sanjay pareek

I am furnishing below the details of e mail sent & received from indiatodaybookclub.
From the first day I have informed them that I have been foxed by them into booking a product & making payment for that & requested them to refund my money & then I will send back the parcel. But they are asking me to send the parcel now to process the refund claim. I have no faith in the company.I fear I send back the parcel I will left with nothing - neither the parcel nor money.

Please register my complaint & resolve.
Sooryanarayana Rao



Hello,
I had already informed in the first instance itself in my e mail dated
Tuesday, June 29, 2010 9:56 PM that I will send the parcel back after I receive the refund amount. When you expect your customers to pay the money first before receiving the parcel, is it not fair that I expect you to refund the money before I send back the parcel, especiaaly since the product was sent to me despite my requests to cancel the order. Moreover, I do not have faith in your organisation that once I return the parcel I will be refunded money, in which case I will lose both the product & my money. So, I request you kindly arrange for refund of money before I send back the parcel.
Thank you,
Sooryanarayana Rao



[protected][protected][protected][protected]
From: Response <[protected]@bagittoday.com>
To: soorya rao <[protected]@yahoo.co.in>
Sent: Fri, 16 July, 2010 2:58:38 PM
Subject: RE: cancellation of booking & refund of money


Dear Member,



We thank you for your mail to us.



With reference to your mail we would like to inform you that your concern would be addressed on priority basis as soon as we receive your parcel and the same is updated in our database.



We value our customer and trust that you enjoy our products.



Assure you of our best possible services always.



For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Warm Regards,

Manisha

Bagittoday Team






[protected][protected][protected][protected]

From: soorya rao [mailto:[protected]@yahoo.co.in]
Sent: Friday, July 16, 2010 1:39 PM
To: response (ITBC)
Subject: Re: cancellation of booking & refund of money



Hello, thank you for your response.

You informed on 3rd July that my complaint has been fwd to the concerned dept.& they will take up the matter in a few days. It is 15th July today & till today no further communication has been received. What's going on? Please give me time frmae by which, my complint will be addressed. Don't just keep me waiting eternally.Tell them to speed up the matter.

Sooryanarayana Rao




[protected][protected][protected][protected]

From: Response <[protected]@bagittoday.com>
To: soorya rao <[protected]@yahoo.co.in>
Sent: Sat, 3 July, 2010 9:48:01 AM
Subject: RE: cancellation of booking & refund of money

Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.



Your valuable association with Bagittoday is prestigious for us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or Write to us at:





Warm Regards,

Manisha

Bagittoday Team








[protected][protected][protected][protected]

From: soorya rao [mailto:[protected]@yahoo.co.in]
Sent: Friday, July 02, 2010 10:46 PM
To: response (ITBC)
Subject: Re: cancellation of booking & refund of money



Hello,

I have already infomrd you over & over again that I do not want any offers/coupons from you. You please keep it for yourselves. I am reiterating what i have already informed over phone & over e mail that I have no faith whatsoever in your club. I was made to book a product which I did n't want to book in the first place. As you would have seen i had requested for cancellation of the booking & refund of money on the very same day by writing mail to [protected]@intoday.com; [protected]@intoday.com; sunil.[protected]@intoday.com; but nobody responded. I did not know the e amil address to which i should have requestd for cancellation. Later when Mr Bhupendra caled me again also i told him in clear terms to cancel my booking, then he told me to contact helpline number. When i contacted the helpline no. i was told that I can send mail after receiving the parcel ( as the same was already despatched)

please do not try to convince me to continue. Please understand that I have no time to waste writing to you & calllling you up again & again. So please do not waste my time & money. & arange to refund the money at the earliest.



Sooryanarayna Rao




[protected][protected][protected][protected]

From: Response <[protected]@bagittoday.com>
To: [protected]@yahoo.co.in
Sent: Thu, 1 July, 2010 12:39:32 PM
Subject: RE: cancellation of booking & refund of money

Dear Member,



We sincerely apologize for the inconvenience caused to you in this regard.



We would like to inform you that why you want to refund we are providing you 5000 diamond voucher along with your order.



We assure you to provide our best possible services in future.



Your valuable association with India Today Book Club is prestigious for us.



For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)





Warm Regards,

Manisha

Bagittoday Team










[protected][protected][protected][protected]

From: soorya rao [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, June 29, 2010 9:56 PM
To: membership
Subject: Re: cancellation of booking & refund of money





Hello,

Thank you for responding to my mail. After what has happeaned ever since I ordered for a reebok sunglass in March 10, (after a lot of remainders and complaints including one to consumercomplaints.com, I received my money refunded on 17.6.10) and the way I was fooled by mr Bhupendra into beliving that no actual booking would be done (when i had actaully told him repeatedly that i don't want to pay any money or book any product,) I have lost faith in your club & just want to get my money back. I have cancelled my credit card also. Hence, please arrange to refund & credit it to my ICICI bank account at athe eearliest. aftere which i will send your product back to you( I have not opened the parcel)

Please let me know the details.

Thanking you



Sooryanarayna Rao


[protected][protected][protected][protected]

From: memebership <[protected]@bagittoday.com>
To: soorya rao <[protected]@yahoo.co.in>
Sent: Tue, 29 June, 2010 1:53:46 PM
Subject: RE: cancellation of booking & refund of money

Dear Member,



We thank you for your mail to us.



With reference to your mail we would like to inform you are a eligible member of Bagittoday to avail the fabulous offer of Gold box. In this offer we will provide you six gold box , a single gold box contain five diamond voucher each of Rs 5000 and you can use one voucher in a single purchase only . Now kindly confirm your decision regarding the same.



We value our customer and trust that you enjoy our products.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Thanks & Regards,

Sukant

Executive Relations

Bagittoday Team


[protected][protected][protected][protected]

From: soorya rao [mailto:[protected]@yahoo.co.in]
Sent: Sunday, June 27, 2010 4:49 PM
To: membership
Cc: Feedback
Subject: Fw: cancellation of booking & refund of money







----- Forwarded Message ----
From: soorya rao <[protected]@yahoo.co.in>
To: [protected]@intoday.com; [protected]@intoday.com; sunil.[protected]@intoday.com; sunil.[protected]@intoday.com; [protected]@intoday.com; [protected]@intoday.com
Sent: Sun, 20 June, 2010 5:50:06 PM
Subject: cancellation of booking & refund of money

Dear Sir/Madam,



Iam a member of your bagit today club. I received a phone call on my mobile no.[protected] from indiatodaybook club on 15.06.2010. The person introduced himself as Bhupendra from indiatoday bookclub. The no from which i received the call is [protected].He was speaking in broken english. IHe told me that as a priviledged member i have been selected for gold box price wirth Rs, 1,10,000/-. He told me that I was one of the 3 selected from all over India for the prize. He then told me book for a product to get a booking ID which will be used fro reference when his senior calls for confirming my details. He told me that there are two products - one samsung comcorder worth some 11,000+ & one sony mobile camera worth Rs. 19,498/-. He told me that I need to give option to book one of these to generate a booking ID for which, I told him repeatedly that I don't want to receive any offer or book any product in order to receive any prize. He persisted and told me again and again that it is just to get a booking Id and there will not be any actual booking. He asked for credit card no.for which I told him that I will not divulge the same on phone. He informed that I needn not give the details orally but just need to feed it on my mobile which willl be recorded by a computer to generate a booking ID. On being assured that I will not be charged anything for the booking I was asked by a recorded system to feed the details of my credit card. I was given a booking no.-[protected] and was told that i will be contacted by his senior to verify my details.

To my uttter surprise I got a message from ICICI bank saying that I have been credited Rs.19,498/- on my card on the account of living media india ltd. I tried to contact the [protected] and ask why he had cheated me. But I couldnot. Later, i contacyted ICICI bank and informed them about the fraud by indiatodaybook club. They informed me to cancel the booking and when I told them that i was notr able to contact the phone no.of the person who played a trick on me I was told to cancel my credit card immediately so that the transaction does not materialise. i consented for that. But i later received a statement from the bank which shows a credit of Rs,19,498/- towards payment to living mediaindia ltd. Delhi . On contacting mthe ICICi bank they told me that as the transaction was already over they could not get it cancelled and asked me to contact living media india ltd. to cancel the booking and ask for refund.

The transaction Id is -380794. Merchant name - Living Media India Ltd. - merchant ID - 4519.



In view of the above facts, I request you to please llok into the matter and please cancel the booking and refund the amount of Rs. 19,498/-

hoping for a prompt respons from you



Sooryanarayana Rao

BAGITTODAY.com registered me as a customer with my e-mail address sent me e-mails offering various products under huge discounts. Being a shopping website of INDIA TODAY GROUP, I placed an order (Billing Id:[protected] in March for a Reebok Wrist Watch worth Rs.299/- The promised delivery of the product was to be made within 3-4 weeks. However, when more the product was not deleivered I started contacting the customer care at their telephone no. 40502424 and spoke to many of their executives, at interval of 7-8 days . First of all they told me that the packet containing my goods has returned Undelivered due to wrong address provided by me. When I told them that this is absolute nonsense.

When a I asked them for refund first they said it has been approved and i will get the refund by june end. Then they called me up and said they are giving me a gift voucher worth Rs. 25000 for surat jwellery as compensation. But till date neither the refund nor the gift voucher has been received.

By all the above misleading, deceitful gesture clearly with the intention of cheating people, on the part of BAGITTODAY, a shopping website of INDIA TODAY GROUP, I am seeking your help to get the problem resolved by either delivery of the product or refund of my hard earned money. Bagittoday has their Customer care division at INDIA TODAY BOOK CLUB, B-47, Indira Enclave, Neb Sarai, New Delhi – 110 068.

Hi,

I am Mahesh from Pune. My bagittoday member id is ITBC10413730. On 2nd July I put purchase order through bagittoday. This I did by seeing quarter page ad from India Today group in ‘Sakal’ news paper dated ‘02/07/2010’. I thought as this ad was from India Today group which is brand to trust. I put my order by paying thru IVR system using my credit card. I can see money of worth 3298/- got debited from my credit card on 2nd July. During booking this order person communicated me that I will receive my kit in next 14 days. That means by 16th July I should have received it. He did not mention any condition of stock availability by that time.

After booking this, I received email notification from them. In it, it was mentioned that I will receive my order in 14 days. Still date I haven’t received my ordered material and still day before yesterday I did not received any communication on any kind of delay in this delivery. When I sent email to [protected]@bagittoday.com for asking about status, I received communication that they are not having material in stock. I am doing follow up with them on this but not receiving any good answer to justify delay.

As this is from India Today group, after this I tried to collect diffrent email contact from http://www.indiatodaygroup.com/contact.php website.

I forwarded my Complaint to below people:

INDIA TODAY BOOK CLUB

Contact:

Vivek Gaur,
CEO, Competent House,
F 14 Connaught Place, New Delhi 110 001.
Tel:[protected]
Email: Vivek Gaur’s Office
Website: http://www.indiatodaybookclub.com/?

And

SUBSCRIPTION & CUSTOMER SERVICES

Sunil Raina,
Senior Manager,
Subscriptions & Customer care
Email: Sunil Raina’s Office

Still date I did not recieved any reply from them. I got multipule reply from [protected]@bagittoday.com. In one reply it was mentioned that material is arrived and now it is in stock. THey will be sending it in 2 days. And in another email they mentioned that it is not in stock and still 10 days require for them to send it my way.

I am very upset with the kind of service which bagittoday providing to me as customer and now they are saying that it will take few more days to deliver my order. The kind of communication which I am receiving is frustrating and I really don’t know about how much I have to trust these people going ahead.



I would like to make humble request to you to please look into this issue to get it resolved ASAP. I would also like to request other people to think twice before putting order with bagittoday.com.

Thanks!!!
Mahesh

Dear All,

Can any body revert the status of my refund awaiting form last six months, every time when I call your customer support the replay is same that It will be done with in a weeks time . I want the date when I can receive the amt in my Hand.

You people are cheating the customers , using the money from last six months & not reverting the status.

I am very much fed up with your working.


Khuzema Sanwerwala

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, June 25, 2010 9:43 AM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108 refund status.

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that it is not possible to tell you the exact date for the same so we request you kindly wait for few days as soon as we receive a revert from them we will inform you regarding the same.

We would like to inform you that we will be happy to render any other clarification that you may require in future.

Your valuable association with Bag It Today is prestigious for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or mail us [protected]@bagittoday.com or [protected]@bagittoday.com.

Thanks & Regards,
Shiv
Executive-Customer Relations
Bagittoday Team

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Thursday, June 24, 2010 10:42 AM
To: [protected]@indiatodaybookclub.com; offers bag; orders bag; Baljeet
Subject: RE: order no[protected]R ITBC09184108 refund status.

Dear All,

Go through the below mail trail , This is the same replay every time I mailed or call you. I want the date when I am getting the money. Gave me the contact details of your concern person so that I talked to them directly.


Khuzema Sanwerwala

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Thursday, June 24, 2010 10:23 AM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108 refund status.

Dear Member,

We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Shiv
Bagittoday Team

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Wednesday, June 23, 2010 12:53 PM
To: [protected]@indiatodaybookclub.com; orders bag
Subject: RE: order no[protected]R ITBC09184108 refund status.
Dear All,

The is regarding the refund status . I had not received the amt. till date. You peoples are cheating me. Every time when I call your support no the replay is same the Process will start with in 2 -3 days and U will get the amt with in 21 Days. I don’t know when is your 21 days get completed as its pending from last 3 months.
I wish I have to Go to consumer court for the same .


Regards


Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, May 03, 2010 12:23 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that as soon as the parcel will be taken in stock we will do needful as per your intimation.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Monday, May 03, 2010 12:07 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

I got the call from courier person on 30th of May 10 . I had refused to collect the material.

Gave me the further status.

Regards

Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, May 03, 2010 11:42 AM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologies for the inconvenience cause to you.

With reference to your mail we would like to inform you that as your order[protected]R have been dispatched from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.

Details: - consignment number- [protected] through ARAMEX courier on 25-APR-2010.

As soon as the parcel will be taken in stock we will process your refund.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Saturday, May 01, 2010 5:00 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

Can anybody tell me what’s going on ,? Firstly you are not delivering the material on time then If I am cancelling the order then you are not going it also.

Pls cancel the order & return the amt back to me on immediate basis. I don’t want to keep any relation with ITBC it’s the biggest fraud company.

I don’t know what is the system you have , if you are not able to provide any customer support.

Pls revert when I am getting my money back?


Regards


Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 30, 2010 2:43 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that due to some technical problem our request to cancel your order[protected]R doesn’t reach to our respected department so we request you to kindly refuse the parcel at your doorsteps as soon as we receive the parcel back we will start your refund process.

We assure you to provide our best possible services in future.

We would like to inform you that we will be happy to render any other clarification that you may require in future.

Your valuable association with India Today Book Club is prestigious for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Shiv Bahadur
Executive-Customer Relations
India Today Book Club

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Friday, April 30, 2010 11:02 AM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

Gave me the status of order.


Regards

Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 23, 2010 1:07 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

Please note your Membership number ITBC09184108 for your future references.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Tuesday, April 20, 2010 4:53 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]

Dear All,

I had already forwarded scan copy of Card Statement , Pls find it again as attachment.

Gave me the dispatch details , I wish my material should reached me in next two days of time.


Regards

Khuzema Sanwerwala


From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Tuesday, April 20, 2010 3:23 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you to kindly provide us the scanned copy of your credit card statement along with the AUTH code (Authentication Code) so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Monday, April 19, 2010 10:03 AM
To: [protected]@indiatodaybookclub.com; [protected]@indiatodaybookclub.com
Subject: order no[protected]


Sir,

This is regarding the order no.[protected] placed on 30th March 10. As per you executive the material is supposed by 15th April 10. But not received . Then on 13th April I had call your customer support no , from their I got the information that due to some payment mismatch my order had not been executed , you executive had asked me to send the copy of my credit card Statement along with Transition id. I had submitted the same on 13th. Then again on 15 I had contacted your customer support , they replied that it will take another 10 days to delivery the material.

Now let me know is this the way to do the business you are simply cheating the customers .

Pls let me know the exact status of material or refund my amt on immediate basis. Else I have to go to consumer court for the same.

Regards

Khuzema.


________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

I had placed an order on 15.6.10 for Reebock laptop bag along with free wrist watch along with offer of free gift of a Benetton Messenger Bag the offer of free gift of benetton messenger bag was sent to me by mail on 14/6/10..

and the order no is [protected] and the payment were made by credit card and the amount of Rs. 1398.00 deducted from my account along with shipment charges but while i was looking at the delevery status
i found that it shows that the payment is not confermed and still the same has not dispatched,so that i provide them the complete detial of payment the copy of credit card statement for the month june-10 as per their mail along with the AUth code no.165963 dt:15/6/2010 time:2:46 PM with the scan copy of credit card statement, after that they ask me for the complete detial of address with detial of order so i proivede the same to them but till date even after calling so many time i donot received my order


Order Id:[protected]


pl do the needful

Vipul Patel -[protected]

I had placed an order for Reebok Shoe (Roller Coaster – Size 8) on 25th June’10 after a long wait received my consignment with a different model (Literide – Size 8). The model (Roller Coaster) that I had ordered was priced around Rs. 4999 but the one that I have received (Literide) had an MRP of Rs. 2499. Please ship the model that I had ordered (Roller coaster (White) – Size 8) at the earliest to my address. I have provided my ITBC details below for your kind perusal:

Invoice No: ORA[protected]
Order No: OGA[protected]
Membership No: ITBC10401582

I do not want to waste any more time and money to get the product that I had ordered. Please do the needful in collecting the wrong shipment and deliver the correct shipment at the earliest.

Thanks & Regards,
Saravana Kumar T

Hi,

This is Ramesh. I did buy a watch from BAGITToday through online service on 15th March, 2010 worth of 4,290/-. The Ordrer ID:[protected]. They said that the order will be dispatched within 2-3 weeks, but I didn't receive the order. So I called the custom care and informed then they said it was returned us, will dispatch again, then I waited again for 3 weeks and called the customer care again. They said we are going to dispatch it. By seeing that irresponsible services, I cancelled the order on 14th April, 2010. They said it will take 21-28 working days to refund the amount. I don't what these guys need 28 working day to refund amount. They said me to following to the email id [protected]@bagittoday.com with subject ONLINECOMPLIANTS.

It crossed one month still I didn't get the refund amount. When I called the custom card they said Reference Number need to be generated, which was not done. finally reference number was generated on 4th June, 2010. I have been following up frequently, every time I was getting the same statement repeatedly "we sincerely apologize for the inconvenience, Kindly wait for some more time and you will receive your refund very soon."

Still I didn't get my refund amount. This is a fraud service, am advising never use this service.

Phone calls are made to me from [protected] on 1st–jul-2010 at approx. 6pm by person's Rajbir and Anupam , [protected] vikas.
The below products are offered:
2 home theatre Philips, 4 air tickets Rs 7000 each, track suit reebok, numerouno sunglasses, 3days 2 nights 5star hotel , free diamond and gold jewellery Rs. 95000 surat Jewellery shop. Samsung camcorder 12 megapixel, htc mobile Rs. 22000 at paying Rs 15998,Rs 3198,Rs 13998 which was debited and they provided 3 ID's corresponding to the gifts. Delivery promised between 7 to 10 days.

No clue what to do.

Dear Sir/Madam & all readers,

Pls refer to all the email communication below which may look to be very long but clearly states the irresponsible behavior of India Today Book Club.

I am completely disturbed mentally & in the financial crunch due to non-refund of my cancelled orders by India Today even after so many weeks now. I do not have any guarantee of getting refund which is causing more & more mental harassment of mine for which only ITBC is responsible.

Seek your support to get this issue resolved.

Regards.
Sanjay

Sanjay Kadam/IN/PU/HUNTSMAN
12/07/2010 19:55
To
Response <[protected]@indiatodaybookclub.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596




REMINDER !!!!!!!

AWAITING FOR REFUND OF MONEY FOR ALL THE CANCELLED ORDERS.




Response <[protected]@indiatodaybookclub.com>
24/06/2010 14:27
To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

Your valuable association with Bagittoday is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or Write to us at:


Warm Regards,
Manisha
Bagittoday Team


From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Thursday, June 24, 2010 11:13 AM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596


Dear Manisha,
What about refund of money ? I have already rejected receipt of one order yesterday & another almost before 20 days. No refund has been given yet..
Pls confirm immediately.
Best regards.
Sanjay


Response <[protected]@indiatodaybookclub.com>
24/06/2010 10:28

To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596


Dear Member,

We apologies for the inconvenience cause to you.

With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Manisha
Bagitoday Team

From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Thursday, June 24, 2010 9:32 AM
To: response (ITBC)
Cc: offers bag; orders bag
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596


Dear Responsible officer,

I expect you to go through the entire email completely & then only reply to this email.

May I pls request you to confirm me about cancellation of all my orders placed (details referred in emails below) & also about the refund of my money back to my credit card account.

If I dont get your immediate reply within today (I have already waited for a long time now), I will take ITBC to consumer court for all this incident & ITBC will only be responsible for the same.

Best regards.
Sanjay

Tel. +[protected]
Fax +[protected]/84
Mobile : +91- [protected]
Response <[protected]@indiatodaybookclub.com>
24/06/2010 08:45


To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596



Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order number 0GA[protected] has been dispatched from our end under the consignment number- [protected] through courier on BLUEDART on 19-JUN-2010. Kindly expect the delivery in 1 to 2 week from the date of dispatch. If you fail to receive your order in the given time frame kindly get back to us and order number 0GA[protected] due to address problem return back to us and order number 0GA[protected] is out of stock kindly wait for few days.

Your valuable association with Bag it today Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Manisha
Bagittoday Team


From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Wednesday, June 23, 2010 5:50 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596


REMINDER !!!!!
Response <[protected]@indiatodaybookclub.com>
09/06/2010 10:34


To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club - ITBC08535596


Dear Member,

We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068


Thanks & Regards,
Prachi
India Today Book Club

From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Monday, June 07, 2010 7:32 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club - ITBC08535596


To all concern ITBC officers,

I am not sure why these mails are going round & round without clear cut answer from ITBC. Can I get the clear answer about cancellation & also the date for refund of amount back to my credit card amounts without further delay ??
Pls note if my order cancellation & refund if not arranged immediately, I will take further actions to go to consumer court with reference to all this communication & ITBC will only be responsible for further consequences.

Best regards.
Sanjay
Response <[protected]@indiatodaybookclub.com>
05/06/2010 16:59



To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club



Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department regarding your query. We request you that kindly wait for some days.

Please note your Membership number ITBC08535596 for your future references.

We value our customer and trust that you enjoy our products.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards,
Shiv
Executive Relations
India Today Book Club

From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Thursday, June 03, 2010 9:13 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club


Dear Sukant,

Thanks for your clarification but it is not clear at all & in line with my queries. I am neither satisfied with the answers as for every order placed by me, I was told that this is mandatory to enter the sweepstakes & that would be the last purchase required to enter in the sweepstakes. Even after this, there were some more calls to book further orders which I refused.

At the end, I am firm on my decision of cancellation of orders due to distrust in my mind about ITBC. As requested by you, I have already rejected your first delivery of DVD player today. Hope other two orders have been already cancelled by you for the despatch itself & will not my come to me for delivery.

Pls confirm URGENTLY when the amounts will be credited back to my credit card accounts on urgent basis to avoid charging of interest on the same.

Best regards.
Sanjay
Response <[protected]@indiatodaybookclub.com>
03/06/2010 12:51


To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that due to some stock problem the same got delayed, Regarding sweepstakes we wants to inform you that after placing this order you become a participant of our lucky draw contest , if you become the lucky winner you may win the same .


We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Sukant
India Today Book Club

From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Tuesday, June 01, 2010 6:24 PM
To: response (ITBC)
Subject: RE: FW: Order Confirmation from India Today Book Club


Dear Manisha,

Thanks for the clarification. However pls confirm the following :
I was told that order processing will take minimum 2 weeks. Pls confirm why you are not able to hold the despatch of these products to me.
What does it mean by order is completely processed ?
When will I get my payment back ?
Were the comments from your tele shopping team correct ?
What is the truth about sweepstakes ?
Will there be any deduction in refund of money to me ?

Await for your confirmation on all above questions. Based on your answers, I will decide the further course of action.

Best regards.
Sanjay
Response <[protected]@indiatodaybookclub.com>
01/06/2010 16:23


To
"'Sanjay Kadam'" <[protected]@huntsman.com>
cc

Subject
RE: FW: Order Confirmation from India Today Book Club

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that as your order have been fully processed from our end so it is not possible for us to cancel your order. Kindly refuse the order at your doorstep if you are not interested.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Warm Regards,
Manisha
Executive Relations
India Today Book Club


From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Monday, May 31, 2010 8:55 PM
To: response (ITBC)
Subject: Re: FW: Order Confirmation from India Today Book Club

Dear Ankita,

All these orders were booked by me based on your teams confirmation that these orders are must for continuing my participation in the sweepstakes. Every time I use to get the promises that this will be the last order to be booked but almost every/alternate day I was getting for booking of new order being must to continue entry for the sweepstakes.

I was also given following false promises :
I am out 21 final entries for the final draw of sweeptakes.
I will be the only candidate from Maharashtra to contest here.
There is 99 % of chance to win 1 lac or 8 lac price only if I book these orders or else my chances are very rare.
Even on Sunday I got another call again that I need to book another one (fourth) order (from Amit) so that I can get locking code from them which is must to have for a winner of sweepstake & even if I am a winner, i will not get the prize without this locking code.
I was scared of being cheated by all this & hence when I checked with you customer service finally, I was told that none of the purchases are must to confirm entry in the sweepstakes. Even when I told this to your order booking staff (who was forcing me to book the order everytime by instructing that these purchases are must for me to enter in the final sweepstakes), I was told that customer service is not aware as sweepstakes are keeping all the things confidential & hence CS may not be aware of this. When I called CS again, I was not given a clear answer about the sweepstakes confusing me more & more.

When I checked in the internet about this sweepstakes, I could find only the complaints about this for every year & no document is available to confirm its genuineness.

Pls note that I am feeling cheated with all this episode & I am disturbed mentally also as i made these purchases even though I was not having enough money with me & had to pay interest for all these amounts for credit cards, just because I was told that these orderings are must for sweepstakes. You are kindly requested to cancel all the three orders placed by me & ensure that the money is immediately refunded in my respective credit card accounts.

Best regards.
Sanjay

Tel. +[protected]
Fax +[protected]/84
Mobile : +91- [protected]
Response <[protected]@indiatodaybookclub.com>
31/05/2010 17:39


To
<[protected]@huntsman.com>
cc

Subject
FW: Order Confirmation from India Today Book Club

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that according to our terms and conditions your reason is not genuine so kindly provide us the genuine reason. According to our department your reason is not valid to cancel the order.

We assure you to provide our best possible services in future.

We would like to inform you that we will be happy to render any other clarification that you may require in future.

Your valuable association with India Today Book Club is prestigious for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Ankita
India Today Book Club


From: Sanjay Kadam [mailto:[protected]@huntsman.com]
Sent: Monday, May 31, 2010 12:02 PM
To: response (ITBC)
Subject: Re: Order Confirmation from India Today Book Club


Dear Sir,

Due to some unavoidable circumstances, I want to cancel below mentioned order placed by me to ITBC.
Ref No.[protected] - TELESALES/0GA[protected]
Ref No.[protected] - Order confirmation not yet received by email
Ref No.[protected] - Order confirmation not yet received by email

Pls confirm the cancellation of above orders & also arrange to credit the amount of these orders back to my credit card accounts.

I also tried to cancel these orders thro your customer service on telephone. But Im was told that email is the only option to cancel the orders.
Thanks.
Best regards.
Sanjay
+91 [protected]
<[protected]@indiatodaybookclub.com>
26/05/2010 12:12

To
[protected]@HUNTSMAN.COM
cc

Subject
Order Confirmation from India Today Book Club

Dear SANJAY KADAM

Thank you for your order. We wish to inform you that your order has been put under
process with order no TELESALES/0GA[protected]. The order value is Rs. 7498 and Order Date is 25-MAY-10. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with India Today Book Club

For any further assistance please reply to this email or call us at[protected] a.m.
to 6 p.m.) or SMS BIT to 52424.


Yours Sincerely

Team, Bag It Today

I had received a call from Bagit today saying that I had won Gold Box worth Rs. 4lakhs in which I will receive either cash, Gold or products and will not have to pay any additional amount but need to make some purchases which I did. The details are mentioned below. Once I confimed the purchases by paying thru ICICI credit card, the excutive confirms that I have won gold worth Rs. 4lakhs which can be purchased from any of the outlets and I need not pay any extra amount and these are not discount vouchers.

Later, I get a verification call and the executive tells me that I have won Gold vouchers which can be used as discount vouchers only through online purchases made and I immediately instructed the executive to cancel my order. I would want to ensure that my money is refunded at the earliest. I have also logged a call with customer care (Mr.Imran) asking them to cancel my booking and refund the amount at the earliest. (Mail sent to [protected]@bagittoday.com, [protected]@bagittoday.com attached below)

Dear Sir/Madam

As already informed, I would like to cancel the below bookings made by me on 6th/7th July'10. This is because your executive has given us wrong commitment on the Gold Box offers. Appreciate your immediate action on this and ensure the amount is refunded to my credit card at the earliest.

Booking ID Product Amount
[protected] Whirlpool 14749
[protected] Reebok watches 2392
[protected] samsung cam coder 15998
[protected] Phillips Photo frame 7498
[protected] Reebok watches 2392
TOTAL 43029


Thanking you in advance.

Regards

Sreedevi

Dear friend,
I havn't received any reply so far, nor the CD's and free gifts.
Hope you will be kind enough to reply.
regards,

B.Phani.
Membership No. ITBC 08674166

-- Original Message --

From: "buddhadev phani"[protected]@rediffmail.com
To: [protected]@indiatodaybookclub.com
Subject: Order of RAGAs CD

Dear friend,
In response to your offer of 16CD pack of Raga(posted by U on[protected],
I had send you a cheque of Rs. 2498/= vide Cheque No 241842 dated 22-05-
2010 of State bank of India, Payable to India Today Book Club.
Although as per the Bank cheque is already cleared -- I AM YET TO RECEIVE
THE cd PACK NOR ANY OF THE GIFT MENTIONED BY YOU.
PLEASE CHEQUE And CONFIRM.

REGARDS,

B.PHANI
ITBC2904-l5-96893
PT[protected]

I have placed a order for "SUPER FAMILY PACK 1 YEAR SUBSCRIPTION" dated 26/05/2010. despite of several mail and phone call, they are not responding properly and the order has not despatched till now. The payment of subscription was made by my credit card.


I never expect this type of service from India Today Group. they are really cheating to people.

Here below the order details:

Billing Id:[protected]
Date:[protected]:46:34.0
Mode of payment: Credit Card/Debit Card
Total transaction amount:1999.00

It should be banned.

Regards

upendra

[protected]

INspite of numerous followups on email and even phone, we are just getting standard replies that the gifts will be sent in 3-4 weeks time.

We would like strong action to be taken against the magazine for indulging in mal-practices.

Thanks
Raman

[protected]



Dear Mr. Raman ,



This is with reference to your e-mail.



We apologize for the inconvenience caused to you due to the inordinate delay in dispatching the subscription gift of (Set of 04 Cup and Plate –KT01GHKCP). We would like to inform you that the gift is in the process of getting dispatched and we request you to kindly wait for another 3-4 weeks to be in the receipt of the same. We ensure you that you would receive the gift by the said time frame.

We do understand you have every reason to be aggravated; however we may assure you that we shall leave no room for such occurrences to recur in future.

We would appreciate your co - operation and kind understanding.

We look forward for your support and continuous readership for years to come.





Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Rangeshwari



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2609729 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.






[protected][protected][protected][protected]

From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Friday, July 09, 2010 11:41 AM
To: Wecarelsg; sunil.[protected]@intoday.com; T. B. Kaveri (Mala Sekhri's office)
Subject: RE: Subscription Number GHK1582608



Hi,



We still haven’t received the gifts and it has been an endless wait since last October.



Can you please refund our money at the earliest.



Thanks

Raman








[protected][protected][protected][protected]

From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Tuesday, April 20, 2010 1:13 AM
To: Raman
Subject: Subscription Number GHK1582608



Dear Mr. Tyagi,



This is with reference to your e-mail.



We apologize for inordinate delay in the delivery of the alternate gift of “Ghk 4 Soups Mugs”. The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks. Please bear with us in the interim.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2559322 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


[protected][protected][protected][protected]

From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Friday, April 16, 2010 5:11 PM
To: Wecarelsg
Subject: FW: Subscription Number GHK1582608 Case Id 2481842



Hi,



Even after the lapse of 4.5 months we still haven’t received any gifts so far. We are really surprised at unprofessional and callous attitude of your subscription department.



Could you please have this closed within this month or else refund our subscription money.



Thanks

Raman










[protected][protected][protected][protected]

From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Friday, December 11, 2009 6:43 PM
To: Raman
Subject: Subscription Number GHK1582608





Dear Ms. Tyagi,



This is with reference to your e-mail.



We thank you for confirming the alternate gift of “Ghk 4 Soups mugs”

We are arranging to send you the gift and the same shall be delivered to you within 2-3 weeks. Hope you shall bear with us in the interim.

Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.





Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2481842 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.






[protected][protected][protected][protected]

From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Wednesday, December 09, 2009 9:35 AM
To: Wecarelsg
Subject: RE: Subscription Number GHK1582608



Hi Mohit,



Please send us the alternate gift “Ghk 4 Soup Mugs” as mentioned in your email below.



Thanks

Raman




[protected][protected][protected][protected]

From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Friday, December 04, 2009 7:03 PM
To: Raman
Subject: Subscription Number GHK1582608





Dear Ms. Tyagi,



This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of the subscription gift.

As per the status received from the department concerned, the gifts of "Cups and Saucer" are on hold due to some unavoidable circumstances. We offer no reasons or excuses for this lapse, instead request you for your kind co-operation. We may offer you an alternate gift of “Ghk 4 Soup Mugs” which is being delivered with the subscription of “Good House Keeping”. Please confirm whether you would like us to send the same so as to enable us to do the needful at the earliest. Please bear with us in the interim.

Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2478052 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.






[protected][protected][protected][protected]

From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Wednesday, December 02, 2009 6:21 PM
To: Wecarelsg
Subject: RE: Subscription Number GHK1582608



Hi Mohit,



We are in receipt of a letter dated 18.09.09 w.r.t. to the above mentioned subscription no. for Good Housekeeping.



This letter states that our gift of “SET of 4 CUP & Plate” shall be reaching in 8-10 weeks time. However, till date we haven’t received these gifts.



Can you look into this and let us know when can we expect the gifts to be delivered?



Thanks

Raman




[protected][protected][protected][protected]

From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Thursday, November 05, 2009 12:35 AM
To: Raman
Subject: Subscription Number GHK1582608





Dear Ms. Tyagi,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that your subscription has commenced w.e.f. issue dated October’09 to be valid till issue dated September’11 against the subscription no GHK1582608.



At the outset, please accept our sincerest apologies for all the inconvenience caused to you due to the irregular receipt of your magazines. We have taken a note of your grievance; and will strongly take up the matter with the Postal authorities.



We would like to inform you that the issue dated for the month of October’09 is currently run out of Stock. Hence, we have extended your subscription by 01 issue to compensate for the non delivery.

We ensure that end date of your subscription was September’11 which is now extended to October’11.

We assure you that all possible care shall be taken from our end, so as to ensure a regular & timely delivery of your Magazines.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



Please quote your Subscription Number GHK1582608 or Case Id 2460164 in all future correspondence.



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


[protected][protected][protected][protected]

From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Monday, October 26, 2009 9:20 AM
To: Wecarelsg
Subject: RE: Subscription Details



Dear Mohit,



We have not received any subscription no. as yet.



The complete mailing address is as follows:



Mrs Anupama Tyagi

202A, The Aralias, DLF Golf Links

DLF City V, Gurgaon Haryana – 122009



Tel: +[protected]



Thanks

Raman








[protected][protected][protected][protected]

From: Wecarelsg [mailto:[protected]@intoday.com]
Sent: Friday, October 23, 2009 3:51 AM
To: Raman
Subject: Subscription Details





Dear Mr. Jain,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of copies.



We request you to provide us with your subscription number or the complete mailing address along with the pin code so as to enable us to do the needful at the earliest.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always.



Regards,



Mohit



Executive-Customer Care



You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.


[protected][protected][protected][protected]

From: Raman [mailto:raman.[protected]@esteeadvisors.com]
Sent: Tuesday, October 20, 2009 2:35 PM
To: Wecarelsg
Subject: Subscription of the Magazine - Good Housekeeping
Importance: High



Hi,



We had sent the form for 2 year subscription for the Magazine – Good Housekeeping, in the name of Mrs Anupama Tyagi. The payment has been remitted through Credit card (amex Platinum) and our account has already been debited for this.



It has been almost two months but we are yet to receive the first issue of the Magazine – Good Housekeeping.



Could you please look into this and revert with the status of our subscription.

Thanks & Regards
Raman Jain

I have booked two items mobile set and RO from Indiatoday bookclub and my booking ID is[protected] and[protected].It is almost 3 months i have placed the order and bagittoday is not sending me my material. I have paid about 29000 through credit card. Every time whenever I call them or mail them they say it is ready for dispatch but they dont dispatch it. I am almost fedup with the followup. Kindly help.
regards

Ravindra Pande
mob no [protected]

Hello,

I had recieved a call from India Today Book Club on 21st April 2010. The caller was a lady (I do not remember the name) and she told me that I have won a cash prize of Rs.1 lac based on my previous transactions with India Today. In order to get the cheque for this 1 lac Rs, she had told me that I have to pay Rs.15,000 as a tax to the Govt.She had told me that I can do it by buying one of the product from below three options. The products offered were Samsung Superb Mobile S5560, Samsung Omnia Touch screen mobile and an X-box. That time I had bought Samsung Omnia Mobile for Rs.14998 with transaction ID[protected]. After the transaction, I was given one HDFC bank cheque number from the lady. The cheque number was 910450. I have recieved the mobile. During that time, I was informed that the cheque will be signed by her higher officials and I will recieve a cheque in 30 days (i.e. before 21st May 2010). But, it has already been 3 months and till now I have not got any cheque. I am not sure if it was the fraud call.

And now, if I try to track this transaction details, by calling[protected], I get an answer saying that the transaction ID which I have mentioned above is in the name of Mr. Vikrym Dala. I dont know how this has happened. The customer care executive assisted me to write a mail to this ID.

I request you to track this transaction and do the needful. I was not in a need of any mobile, but I have bought due to all the good experiences I had with India Today. But with this particular call, I have been cheated by ITBC.

I request you to track this transaction and write back the details. As I know, each call made by ITBC to its customers is recorded. With that, I am sure it is not difficult to trace back the call.

Details
My membership ID : ITBC 09118323
Booking ID:[protected]
Date of placing order:21/04/2010
Payment mode: Credit Card – ICICI.
I request you to take up the issue with ITBC and help me tracing out whether the call I recieved was Fraud or I have missed the cheque because of non-delivery.

Thanks in advance.