[Resolved]  Bag It Today — Bag It Today is Worst

Address:

Pune, Maharashtra

Hi,

I Generally Buy things online and i was very satisfied with the experience of buying things online till the time i ordered this thing from Bag It Today website.
It was the worst expereince till now. I booked a Blackberry 8830 Mobile through the website on 29th March 2011. The amount was charged in my credit card on the same day within 5 minutes of the Order. It was said that i will receive a confirmation SMS or a mail which i had not received. I called the customer care number which is [protected] and i told them about the same. They said that your request is in Process you will receive the details in 48 Hours. I called them after 3 Days becuase till then i had not erceive any details about it. They again asked me to wait for 2-3 Days. They also asked me to send a Scan copy of the Bill. I had sent almost 5 Mails and then I received the Booking Id(11th April) after 12 Days, then they said in total it takes 21 Days for the delivery, 9 Days were left so they said you just have to wait for 9 Days. I called on 18th Day and asked if the Mobile is dispatched. It was still not dispatched becuase of some reason. It was the worst senario because even they were not aware why its not Dispatched?????????

I called again after 5 Days(25th April) this was almost 15th call in 27 Days and they still asked me to wait for 2 days for the confirmation. After waiting for 30 Days they Mailed me that your Booking is confirmed and we will dispatch the mobile in ASAP. After waiting for such a long time I received a message on 36th Day that the mobile is dispacthed. And here is the best thing I expected since 40 Days. Wowwww!!!! I received a Second Hand Mobile!!!! Bloody Hell.... This is the worst thing I would ever expect from anyone. Then AGain I spoke to the cust care. They said "I am sorry about this, please send the mobile back to delhi, we will send a new peace when we receive the mobile. What the ****????


When I asked him when will I receive my New Mobile they said it will take 21 Days from the time we receive the Second hand Mobile which I received!!! Belive me if that person would be next to me I would have ******!!! I dont want the mobile Anymore. I want the Money and the Corrier Charges as well. Now Finally today(11th May) I have sent the Mobile back to Delhi.
Where am I right now? Square 1??? How pathetic. Please dont buy anything from this website and this compnay.


Please Help If you can
My Order Number is [protected]
I ordered Blackberry 8830 in Silver Color
Email ID: urs.[protected]@gmail.com