Bag It Today — Supply of wrong product

Address:

Thane, Maharashtra

Dear Sir,
I wish to complain about online purchase of Sun glass Police – 2932 , Order ID is: [protected] from Bag it today, which I have ordered on 21.06.2012 and made a successful credit card payment for an amount of Rs 3549.00.
I am complaining because the item which I have received on 27.06.2012 against the above order was a different one, a Donnakaran make. To resolve this problem I would like to request you to take necessary action to replace the item.
When I first observed this problem, I have send e mail to Bag it today , first e mail on 28.06.2012 and three more I send also subsequent discussion I had with their customer relation ship officers on different dates
Ms. Sandhya on 30.06.2012 at 1.35 pm ,Mr. Ashish on 02.07.2012 at 4.00 pm &Mr. Bhagat on 03.07.2012 at 2.50
As per the advice from Ms. Sandhya, I have send the images of the received product on 01.07.2012 after there was no responses from them. Then I contacted Mr. Ashish and I have been told that I would get a replay on 02.07 or 03.07.12.pm.There was no replay from Bag it today, again I contacted Mr. Bhagat. His response was totally unprofessional and not interested to answer me.
I look forward to hearing from you as soon as possible to resolve this problem.

Sincerely,

(N.R.Niburaj)
E- Mail - [protected]@aol.com,Mbl. No. +91 [protected]