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[Resolved]  Bagchee Books — Non-delivery of book - no response to emails

I ordered a book from Bagchee on July 27 - the book didn't arrive - and I then found it was never in stock. Despite Bagchee saying they have an 'easy return policy their website gives no links to this or any information on how to get refund - in this case I don't want a return as the book never shipped! After several emails and 5 months later they promise to 'do the needful' today - that was 3 weeks ago and no action. This is a serious embarrassment to Indian on-line shops as incidents like this will lead to lack of trust for all Indian sites trying to grow. A disgrace.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 Comments     Updated: ShareTweet

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I am happy to report that Bagchee have now refunded in full the money paid for the book they did not ship in when ordered in July.
2 months ago I ordered a few books, all of which stated they were available to be shipped within 2-4 days. A month later, when they still showed as "In Progress" I attempted to contact them in order to understand what was happening. They had a tab for live chat, but it is not functional. There is no phone number or direct email. The only means of contact (short of flying to LA or Delhi) is a contact form through the website. I have, over the last month, used this form at least 6 or 7 times with no response. I am currently disputing the charges to get my money back.
The account sign-up was easy but after that the website was sometimes unreachable or sign-in was not allowed. No number of customer care is posted and there's no way to file a complaint to them. I ordered a book but there was no invoice yet the amount was deducted from my bank account. I have no idea about the order details because no email was received and sign-in was impossible. If it was a small amount I might have overlooked this whole situation but the amount of 3534 rupees was deducted for one book which may or may not be ordered. Very disappointing experience.

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