[Resolved]  BagItToday — Refund not received for cancelled order

Address:New Delhi, Delhi

Dear Arunima,

I am very sorry to inform you that the parcel for Booking id[protected] was shipped through Blue Dart from your office on 01.10.2010 and now till 30 days it is lyong in the office of Blue Dart to redeliver to your office. My order was cancelled on 23.08.2010 and this parcel was shipped after 40 days and still it is with Blue Dart. I am giving here below the tracking reesylts for the same.

TrackDart ™ - Tracking Details

Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. For delivery details of shipments not delivered, select undelivered shipments, enter your Email ID, select "Intimate Me" and Send.

Waybill No : [protected]
Pickup Date 18 October 2010
From Mumbai
To New Delhi
Status Linehaul Delayed; Accident/Traffic-Jam
Contact Customer Service


The above paercel is sent by mistake from your office and still it is not being cleared from the courier just to kill time dispite several reminders to your office with tracking result as mentioned here above. Please let me know when I will be getting my refund for the above parcel. or this parcel will never get cleared from the courier. I do not understand a reputed courier like Blue Dart is holding the parcel for one month.


Regarding booking Id[protected] your refund is under process with reference number given below.



Reference number: RE10006002.



Regarding booking Id[protected] your refund is under process with reference number given below.



Reference number: RE10006003.



The above booking numbers are given to me before 20 days i.e. on 11.10.2010 and these parcels were received back by your office on 11.09.2010 so the refund request was generated by your office after one month from the receipt of refused parcels. and now it is another 20 days and you are still asdking me to wait for another 10 to 12 days to get my refund.



It is almost 67 days now but still I am waiting to get my refund. I do not understand how the office is functioning and your telemarketing department assures the customer the refund in 45 days but the mmarketing department fully process the orders dispite of cancelled orders and ships the material after 40 days and the parcel is dtuk at the courier office for one month for no reason and the customer has no choice but to keep patience and gets a roiutine reply "We have forwarded your comnplaint to the concerned department". I do not understand what this concerned department is doing since more than two months? I had also spoken with Mr. Kapilji but it seems it was only a fake assurance from your office to give me my refund.



I look forward to hearing from you soon.



Regards,



Mahesh Mehta
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Member,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your refund has already been processed and credited into your account, please find below the refund details:-

• Refund Date :[protected]
• Transaction id: 75140680235041500000000
• Refund Amount:598.00

We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now ?[protected]

Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)
Dear sir,
My self Rajan Singh
[protected]
[protected]@gmail.com
yesterday 14/10/2013 i have booked a tour package from Bagit today (offer buy1 get 1 free) after paying 3999/- by credit card.
With that your executive had explained me about some offer (Rs.70000/- free gifft) for just i need to pay 17999/- refundable amount.
i doubted on this and further ask for more clarification .
since she had given all the information and tell me u can opt for this in future also we can hold this offer since i don't want to purchase the offer so i denied and opt for future. one more thing she told me when u get a call from verification dept u have to just clear the verification by simply saying yes for the offer
but still i was not sure i end the communication with her (Riya)
when i checked my a/c balance she had already swipe the 17999/- amt from my card for the which i have not purchased
FYI i had canclled the other order just cause of that.

Kindly do the needfull and give my refund asap.
i need to pay my credit card amount or i have to pay unneccessary penalty agnst the swipe amount.


Refards,
Rajan Singh

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