[Resolved]  BagItToday — No Hotel confirmation

Sir, I purchased a Bagittoday Yatra Holiday Package (Buy 1 Get 1 Free) on 31.07.2013 for Rs. 3,999 (Order ID :[protected]. Then I was asked to pay Rs. 499/- (twice) for confirmation as processing fee. I paid Rs. 499/- twice to avail my both holiday vouchers on 13.08.2013. As per their terms and condition the confirmation should be done in two working days of payment of Processing fee. But till date I have not received any hotel confirmation from their side. When I complaint on their customer care no. they provided me a telephone number[protected] and said that I have to call on that number for confirmation. I am regularly calling on tel. no.[protected], but no one is picking up phone. I made complain by email, but they are not providing me any solution always asking to wait for some time. Please look into the matter and ask them to return my money (Rs. 3999 + 499 + 499 = 4997/-) as they failed to complete the commitment in the order. Yours Alok Kumar Jha [protected] Order No. : 33140798