[Resolved] BagItToday — non delivery of promised gifts and fraud in holiday booking

sanjaygupta87

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I, Sanjay Gupta, had booked three holiday packages vide Order ID’s [protected], [protected], [protected] and my friend Mr. M. S. Sarguroh two holiday packages vide Order ID’s [protected], [protected].

We were promised Benetton Bag worth Rs. 2500/- with each holiday package (total five) and an Apple I-Pod to me worth Rs. 7000/- on booking total 5 packages by me and my friend.

I had been corresponding through email at [protected]@bagittoday.com and [protected]@bagittoday.com since 15th April 2011 for the despatch of the gifts but have not received any. Various executives have taken up the matter with concerned department but without any conclusion.

Even after pursuing the matter for eight months the matter remains unsolved. I feel bagittoday a unit of prestigious group ‘Living Media India Ltd.’ had cheated me in selling the holiday packages by luring with offer of gifts which do not exists.

While booking one holiday package in the month of April / May 2011 they never contacted me for the booking (should have contacted in 2-3 days). On my telephonic talk they assured that I will get a call soon and delayed taking the booking for the initial 14 days. On 15th day, on my call, they informed that no booking is available for the destinations (Orlando, New York, Washington - USA) required by me whereas rooms were available when checked through the internet. The delay in calling and taking the booking caused me extra expenditure for vacation.

Through a letter I requested them to cancel our holiday packages and refund our booking amount of Rs. 35750/- (Rs. 7000/- X 5 holiday packages + Rs. 750/- paid for booking a holiday package) immediately. I had registered my complaint with National Consumer Forum vide complaint no. 00325587 and informed them of the same, but I did not receive any reply to my letter.

Hope for immediate and urgent action in the matter.

Sanjay Gupta

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vivekmodipaf

from Noida, Uttar Pradesh

Living Media India Limited (BAG IT TODAY) — non delivery of goods

Hi

i had placed an order for a Kodak Digital camera on "Bag it Today" on the 9th of September, 2010. Its been 2 months now, that there is no indication from their side about the delivery. I have been regularly following up with them, but most of the times their systems are down, so they are not able to tell the status for the order. i spoke to their floor incharges also a couple of times but every time even they failed in their commitments.
i have already made the payment through my credit card for about Rs. 8000 as it was a advance payment option.
my order number for the same is "[protected]".

Vivek Modi

India Today / BagItToday Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Gupta,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and we will get back to you as soon as once we receive revert from the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Sachin
Online Support (Bag it today)