[Resolved] Bajaj Finserv Lending — Already Paid amount but again deduct money from bank account | |||
I am Manish Bansal from Mohali. I purchased a OGeneral AC from Surendra Visions on 17-May-2012 through Bajaj Finserv Lending(as loan). The amount of AC was 30000 rs. As a Bajaj Finserv policy, they offered a 12 installments of 2500 rs.each at 0% interst, in which 4 installments in advance and rest monthly. I paid 4 installments at that time(10000 rs.). Rest 20000 rs. in 8 months of 2500rs.installment. In start of January 2013 two EMI's were left. They deduct amount on date 5th of every month. On date 2nd jan 2013, i paid the the full amount 5000rs. through their website(customer login) as they mention the advance payment option(Transaction Reference Number: MHDF[protected]). But today 5jan 2013, they deduct 2500rs from my bank account as a already paid the amount. Please refund my amount otherwise i will take a legel action against them. they do not provide any customer care number so that i could talk to them directly. The loan details are as follows and attached some documents which clarifies the loan details. Loan a/c Number:4240CD00073720 Please look into this matter and resolve it. Regards Manish Bansal [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Manish,
With reference to your email & conversation on call, we would like to update you that the foreclosure amount was paid by you on 31st Dec and your loan has been closed.
Your JAN 13 EMI will be deducted from your account as the same was under presentation when the account was foreclosed . We will ensure that the Excess EMI paid by you for Jan will be refunded by 15th Jan.
With Regards,
weCare,
Bajaj Finserv Lending
With reference to your email & conversation on call, we would like to update you that the foreclosure amount was paid by you on 31st Dec and your loan has been closed.
Your JAN 13 EMI will be deducted from your account as the same was under presentation when the account was foreclosed . We will ensure that the Excess EMI paid by you for Jan will be refunded by 15th Jan.
With Regards,
weCare,
Bajaj Finserv Lending
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Thank you for sharing your Loan Account Number.
We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours.
During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
weCare
Bajaj Finserv Lending