[Resolved] Bajaj Finserv Lending — Reason for bounce charges | |||
Hi I have taken two consumer loans in bajaj finserv. They got cheques from me for taking EMI thru ECS. But they dint take first EMI on 5-jan-2013 as said although my account is funded sufficiently for the EMI payment. When I contacted my Bajaj contact point, he told me emi repayment will start from 5-Feb-2013. So I just left it. But yesterday I got one call from bajaj saying my emi is not paid on time. So I paid it yesterday itself. Today again, I got call acknowledging the payment reception and they mentioned some bounce charges of 350 rupees I have to pay. I want to know why EMI is not debited automatically even though it is properly funded. Because of that, I am being asked to pay extra charges. Please rectify the problem immediately. my Loan numbers are 4040CD00392438 4040CD00392429 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi Chidam;
Even i had gone through the same trauma had informed the cust care manager Mr. Vikram Sharma, he said that he will take action against the people who were responsible for this mistake that they had not submitted the mandate i received the apology letter after receiving the apology letter i got a call from a collection team who had abused me left and right i had be mentally disturbed by the way that person was abusing me, i had recorded the call for my safety now i had already informed Bajaj to hand over the person who had abused me so that can take legal action against him or Bajaj had to reimburse me for the mistake not done from my end and had to face such a humiliation and abuse from their Representative Faheem, I had made up my mind just given time for them to come up with any solution and then will fight against them in consumer court.
Regards;
Johnson Marian
Even i had gone through the same trauma had informed the cust care manager Mr. Vikram Sharma, he said that he will take action against the people who were responsible for this mistake that they had not submitted the mandate i received the apology letter after receiving the apology letter i got a call from a collection team who had abused me left and right i had be mentally disturbed by the way that person was abusing me, i had recorded the call for my safety now i had already informed Bajaj to hand over the person who had abused me so that can take legal action against him or Bajaj had to reimburse me for the mistake not done from my end and had to face such a humiliation and abuse from their Representative Faheem, I had made up my mind just given time for them to come up with any solution and then will fight against them in consumer court.
Regards;
Johnson Marian
Dear Chidam,
As discussed over the call with reference to your loan account numbers:4040CD00394182 & 4040CD00394182.
1). We would like to inform you that your January EMI was dishonored for the reason "REFER TO DRAWER".
2). We would like to inform you that we have not levied any penal charges for your loan accounts.
3). We request you to please submit a fresh ECS mandate form for your future EMIs or alternatively you can also provide us with 7 PDC for opting for PDC mode of payment. We have mailed you the loan account statements and ECS mandate forms on your registered Email address.
For any further clarification please write to us at [protected]@bajajfinserv.in
With Regards,
weCare,
Bajaj finserv Lending
As discussed over the call with reference to your loan account numbers:4040CD00394182 & 4040CD00394182.
1). We would like to inform you that your January EMI was dishonored for the reason "REFER TO DRAWER".
2). We would like to inform you that we have not levied any penal charges for your loan accounts.
3). We request you to please submit a fresh ECS mandate form for your future EMIs or alternatively you can also provide us with 7 PDC for opting for PDC mode of payment. We have mailed you the loan account statements and ECS mandate forms on your registered Email address.
For any further clarification please write to us at [protected]@bajajfinserv.in
With Regards,
weCare,
Bajaj finserv Lending
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Thank you for sharing your Loan Account Number.
We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours.
During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
weCare
Bajaj Finserv Lending