[Resolved]  Bank Of Baroda — poor customer service

Address:

Punjab

my no is [protected].
i had gone to open a bank account for my wife Dr.Namita chaudhary last month on 26th july, to bank of baroda branch phase 5 mohali, punjab.

i am a resident of karnal so i had taken the rent agreement with me. but they told me they need some documents from landlord like i.d card, electricity bill or water bill. i took i.d card and water bill with me as a proof, but they told me that as the i.d card of my landlord belongs to some district of punjab, so it can"t be taken as a proof. water bill was also with some grammatical errors so it was also not accepted.
next day my wife submitted electricity bill as a proof in original. all things were ok with that so they told her that account will be activated in 7-10 days. it is clearly mentioned in the branch that account opening time is 35 mins. so, it is out o[censored]nderstanding of mind.
now, today on 6th of august i visited branch, then they told me that it will take 2-3 more days. on demanding clarification for late in process, they told me that it can not be activated as they need more documents related to landlord i.d. if it is the case why they did not told me that day or next day.
and how could they charge 1000 rs, before activation of account. and how can you compare
35 min to 10 days, and why are they keeping with them original documents.