[Resolved]  Bank Of India — reversal of cash

SIR I AM A/C HOLDER OF STATE BANK ON INDORE, BR: C.A.ROAD NAGPUR , ON 17TH NOV 2008 I USEDATM OF BANK OF INDIA BR- KADBI CHOWK NAGPUR FOR WITHDRAWL OF CASH AT 18.12 HRS , WHEN I USED THE ATM THE CASH WAS NOT WITHDRAWN & THE MESSAGE RECIEVED WAS THAT TRANSACTION UNABLE TO PROCESS AT 18.14HRS . I AGAIN USED THE ATM , THIS TIME MONEY WAS WITHDRAWN BUT IN MY STATEMENT BOTH TRANSACTIONS REFLECTED (EACH TIME 5000/-) . I LODGED THE COMPLAINT TO MY OWN BRANCH AND TO BANK OF INDIA BY EMAIL AND BY LETTER, BUT TILL DATE i.e., 13TH NOV 2009 NOTHING HAS HAPPENED. PLEASE LET ME KNOW THE GUIDELINE OF RBI AND MY RIGHTS TO GET MY MONEY PLEASE HELP ME.
PRAVINKUMAR P. SHENDE
A/C. NO [protected]
STATE BANK OF INDORE
BR. C.A. ROAD NAGPUR (M.S)
CARD NO.[protected]
ADDRESS- . 128 NAZUL LAY OUT COLONY
BEZONBAGH NAGPUR 440004
MOB. NO [protected],[protected]