Subject: - Regarding the misbehavior and violation of consumer rights by Bank Officials of Bank Of India (Malaudh Branch).
Respected sir/madam,
We are customers of Bank of India (Malaudh Branch). We are writing to you when the situation is going very bad. In our area Bank of India (Malaudh Branch) is becoming very famous for misbehaving with customers (also with senior citizens) and for violation of consumer rights in these days.
They are behaving with us, as we are guilty person, as we are doing offence if we are coming to bank for any work. We can deposit or withdraw our money by standing in Q, generally it takes long waiting time in Bank Of India (Malaudh Branch) due to huge rush. But many persons (well known of Bank officials) deposit or withdraw their money without any Q through Back window. If any person in Q, if any one makes objection on this male-practice, Bank officials will ask him to be silent or to get out of bank.
Getting an Account statement is our right, but this is a worthless thing for Bank Of India (Malaudh Branch) printing a statement is 1 or 2 minute job, but generally they told you “we have no time, come on tomorrow”, even if it is urgently needed by you. One from us (applicants) fails to submit his File in UK Embassy in Delhi, He Requested the manager for statement of his account urgently within one hour, because he has to leave for Delhi on the same day, but Surprisingly Manager told “we are not free, I cant do it before tomorrow” there are lot of other cases like this, even they do not care for senior citizens. You can do your work on time in the bank only if you have a reference. The above reasons are the “Why” public sector is falling. Private sector Banks are charging more for their services but they satisfy their customers. They thought customers are base of their business and Bank Of India (Malaudh Branch) thought customers are burden on them.
So we requested you kindly do some action against this male-practice and bad Attitude of Bank of India (Malaudh Branch) and protect consumer’s rights and hence public sector.
Date: - Waiting for your positive response,
Copy to:- bank of india Head office( by post)
RBI(by post)
bank of india jonal office(by post)
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I went to the head. Told him I need to collect my FD papers, and showed him the receipt. He said wait for sometime. So I waited. after 5 mins.
I thought of going to the home loan dept, since I wanted to apply for home loan. It took me almost around 15 mins. It was 12.30 till then. When I was done and came down, the female who was suppose to be on her seat during office hours and give the FD papers was back. I went close to her and showed her my receipt asking her politely for the papers, but in return she back answered so rudely. She said "The timings are over, we are not sitting here for your work". I got so irritated with her ans. that I told her that we were since long time here., but you were not in your place. She again started arguing with me. So I went to the head who told me to wait for sometime. But he too turned at that moment. As per him we came at 12.15 to ask him and he said that the timing were already over. Now if he new that the timings were over, then why the hell did he tell us to wait??? wasnt he aware of the timings or he is illiterate to understand the timings or if he understands then did he wanted to waste our time??? And on top of that the female who ignored me previously comes and supports him saying that Ii told you that the timings are over.
If I go to complaint, then the manager id out for lunch. That too at 12.30. Where in the lunch hour starts at 1.00. If these people are so punctual, then how come the manager goes for lunch before time??? Are we some kind of fools???? or are we doing a BIG mistake taking an account in BOI??????
If this attitude continues of these employees, soon the government banks will shut down leaving all the BOI employees "JOBLESS". because there are huge no of complaints going into process against BOI. Its not just me or the person who wrote the above letter, but N number o[censored]nsatisfied customers. And remember, today's public is aware of all laws. They keep quite because they dont have much time, but it doesn't mean that they cant do anything.. These rude people, who think that there jobs are secured and normal public cant do anything to them. But that's too wrong.. People have started getting frustrated and reacting. Better save your JOBS guys, Or else very soon you'll have to be JOBLESS... BE ALERT!!!