[Resolved]  Bantia Furniture, Hyderabad — Horrible customer service

Shopping at Bantia furniture was one my worst experiences. I was lured into the shop by huge showroom area. But you can make out the difference the moment you step into the showroom. You distinctly get the feel of a government run showroom as the staff don’t show any interest in customers. Even the supervisors are also as dud as the sales staff. I took some furniture for my sons birthday and paid the entire amount. They promised me that the furniture will be delivered to my residence and gave contact of one delivery person by name Vijay/Ramesh. When the furniture did not come even after 4 days I called up the given numbers and was amazed to get a crude response. I escalated this behavior to one manager Arshad, who promised that the furniture will be deliverd the next day evening. But I should have understood their false promise, as the furniture never got delivered even after 10 days. Then when I wanted to speak to the owner/proprietor, Arshad said I need to come when ever they are there in the show room and said he cant give their numbers. During the entire episode it was only I who was calling them, they never had the courtesy to call and inform the customer about any update/change in plan etc.

I was finally forced to visit the showroom to sort out the matter. You need to see it to believe it the way they treat customer once the sale is thru. They were speaking as if I owed them some money and it was my fate that I went to their showroom.

Since I was completely dissatisfied by their service and commitment level, I asked them to cancel the order and refund the money. Believe me I was made to look stupid for asking refund. I was made to run at lease 10 times to their shop to get the refund. The best part is even after two weeks I have still not got my refund.

God bless this showroom