Barclays Bank / Credit Card — Service Issue & poor system

Hi,

My mail will surely explain that among all credit card offering banks in India, Barclays Bank PLC offer the most pathetic service. This bank has tortured me almost every month in the duration of last one month. I'm holding this card since July 2007. This bank has first of all different depts. for customer care, collection & so on. So there is no co-ordination among these depts. of the same bank. This bank doesn't have any branch so need to drop payment cheque in any of the drop boxes. After dropping cheque the customer care dept & collection dept. will call up every time for asking details of cheque like ch. no., amt, date, drop box location etc. which is very frustrating & disturbing as they call upon at any time during working hrs.

Recently I made payment of amt. 2420 by dropping cheque in Khar Station drop box. I gave all the information of cheque on the same day to customer care executive. on 10th of Dec the same cheque got honored & my account was debited. Since I haven't mentioned my card no. they credited my amt. to another credit cad no. without even calling me on my cell phone since my full name & cell no. was mentioned on the reverse of the cheque. They didn't even bother to verify name or call on cell & confirm card no. After a month time I checked with my bank, paid Rs. 100 & retrieved that my cheque has been credited to another card no. , also retrieved a cheque copy (front & reverse) . Then I lodged a complaint on 1st Jan 2010 & gave them all the details that where error has happened. Complaint no. was CAS2969317. Executive told me that by 6th or 7th Jan 2010, this amt of 242o would reflect in your card & it will be credited to your card. Till date I get 10 calls a day for the payment. Same piece of information I need to give to each & every person. Every time there 10 different people calling.
They record calls for training & quality purpose, then why they don't check records for lat conversation before calling customer at any time.
I had given instruction for ECS from last 3months, no action on that. No reverts in spite of complaining.
They misguide customer. They don't inform customer for any hidden charges. In past they sold me Barclay Priority circle & debited RS 5000. There was no sufficient balance in my card still without informing me they debited & charged me overdue charges. When I asked them to reverse the entry as i' not interested in that plan still they didn't take any action.
They don't work in favor customer, they just see their own interest. They provide zero service. They are only good in calling customer for payment at any time.
I really request people who are looking towards Barclays Bank for any service, please think before getting into it.