[Resolved]  Barclays Bank Credit Card — Payment Confusion

I am pasting an email that I have sent to Barclays Bank but I havent received any response so far. Instead I keep receiving SMS and automated calls made from a dialer with recorded message for payment reminder. Please read the email below to know more about my concern.


--- On Sun, 7/27/08, Gautam Vora <[protected]@yahoo.com> wrote:

From: Gautam Vora <[protected]@yahoo.com>
Subject: Fw: Your email request to barclaycard
To: [protected]@barclays.com
Cc: [protected]@cibil.com, [protected]@fca.nic.in
Date: Sunday, July 27, 2008, 9:24 AM

Attn, : Credit Card Manager



Sir,

I am Gautam Vora a very unsatisfied customer of your bank. My credit card numbers are xxxx xxxx xxxx xxxx. I am being unnecessarily harassed by your bank for the payment that has been already received by your bank. Your bank sends me atleast 2 SMS every day with the intimation that my account has been suspended due to non receipt of the payment. Moreover I had called your customer service department to discuss the payment in question on July 23rd 2008 when they had informed me that my paying bank has returned a cheque to you since it was not signed. I have made atleast 3 calls so far to send me a copy of the cheque but nothing has been done. On top of all this your bank has charged me a late fee and interest. This treatment is entirely unfair as the confusion is at your end. I am forwarding the copy of the email from your bank that clearly states the payment in question has been received and credited into my account.

Before that please note that I have no bad intensions and would not like your bank to be unpaid for what your bank deserver. However certainly its not fair that I should pay late charge or interest because of confusion at your end. As a settlement plan I would like to propose the following:

1. Send me the copy of the returned cheque

2. Take of the late charge and interest charged due to this confusion

3. Take another cheque from me of the same amount in return.

I have an official intimation from your bank regarding the receipt of the payment in question. Please see the forwarded email below.

--- On Fri, 7/11/08, Barclaycardservice <[protected]@sparshindia.com> wrote:

From: Barclaycardservice <[protected]@sparshindia.com>
Subject: Your email request to barclaycard
To: [protected]@yahoo.com
Date: Friday, July 11, 2008, 3:16 PM

Dear Mr. Vora,

We refer to your email dated 07th July 2008 regarding your payment towards your card account.

We confirm receipt of your payment for Rs. 1, 563.04/-, which has been credited to your card account on 11th July 2008.

On a related matter, we take this opportunity to introduce our Barclaycard bill payment online facility. You can now also make your card payments online via the internet and request you to visit our website www.barclaycard.in for detailed information.

For further assistance or clarifications on the matter, please feel free to call on us on the Barclaycard Helpline numbers mentioned below.

Assuring you of our best services at all times.

Yours sincerely


Customer Service Executive

24 Hour Customer Service Helpline:
Delhi Mobile Operators:[protected], Private Landline Operators & MTNL customer:[protected]
Faridabad / Ghaziabad / Noida / Gurgaon Mobile Operators: 0124–6752222, Private Landline Operators & BSNL customer:[protected]
Mumbai Mobile Operators:[protected], Private Landline Operator & MTNL customers: 67242222
Pune / Nasik Mobile Operators:[protected], Private Landline Operators & BSNL customers:[protected]
Rest of India Mobile Operators: (city code[protected] & Private Landline Operators: 60004444
Email Service ID [protected]@barclaycard.in

Did you know that convenience is just a click way? Pay your Barclaycard bills online. Just log on to www.barclaycard.in

“Please do not reply to this mail, in case you need further information / clarifications please write to [protected]@barclaycard.in”