[Resolved]  Barclays Bank Plc — INAPPROPRIATE MANNER OF TALKING

I was called up by some collection advisors from Barclays Bank. Now bieng a working employee I really do not have the freedom of answering calls according to my conveniance. People from Barclay's collection do not care about this. They require their money no matter what the situation around you is. I am called up at 21:00 in night which actually starts from 8:00 in the morning. I have lost the counts of calls I get during the day. I dared to pick up one of the calls during my office hours, the advisor I spoke was first trying to scold me on not bieng available, but then I got him understand my point and asked him to callback later (I myself work for a call center and would like others to follow callback procedures like I myself do). This led into an ego fight with the agent and he ended up giving me atleast 17 missed calls later on. I agree they get paid to collect the money from customers. But uncivilised behaviour from staff is the last thing to expect out of such a bank.
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Aug 14, 2020
Complaint marked as Resolved 
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Sir,
I Am Having Problem With Barclays Finance Ambala Branch. They Are Not Paying Me My Incentive Of Rupees 28140. I Have Been Working There From Last 11 Months And I Have Not Received Appointment Letter From Dilsaaz Cooner mob:[protected] Our Channel Manager. This Is The Application I Sent To The Area Sales Manager Sukh Prakash Jaglan Mob:[protected] And To Simranjeet Juraka Mob:[protected]. Today I Am Sending Another Mail To Them And If Nothing Happens I Will Need The Help Of Media Against Barclays Finance, Plot No 2, Main Road, Prem Nagar, Ambala City,[protected], 6451032, Branch Manager Rishi Kaliya[protected]. SIR I NEED YOUR HELP I HAVE SEND THEM MAILS AND I AM NOT GETTING EVEN A SINGLE RESPONSE.

FIRST MAIL SENT ON 8/2/09 TO sukhprakash.[protected]@barclays.com AND simranjeet.[protected]@barclays.com


Sir,



I Am Maninder Singh. I Am Working From Last 11 Months With Barclays Finance As A Elevate Marketer. My Marketing Code Is ELE00805 (Ambala Branch).



From November Our Branch Stopped Giving Salary And Decided To Give 4% Incentive Per Lakh. But After A Month They Decreased The Incentive To 3% Per Lakh Sale.



In December 2008 I Made A Sale Of Personal Loan Mounting 224000 To Harish Kakaran LCO[protected] . According To 3% My Incentive Amounts To Be 6720 Rupees But the Cheque of my December Incentive Came on The of Nirmal kumar And of Rupees 4062 I Did Not Received Any Money.

In January 2009 I Made A Sale Of Personal Loan Amounting 714000 To Veena Rani LCO[protected] . Branch Did Not Pay Me My Incentive 21420 Rupees.



Sir, I Have Been Working From 11 Months But Our Channel Manager Mr.Dilsaz Cooner Has Not Given Me Appointment Letter Yet.



The Decisions Taken By Ambala Branch Are Wrong.They Have Not Paid Me The Incentive For The December Rupees 6720 And for January Rupees 21440. The Total Amount i Have Not Received is Rupees 28140.



Sir, I Request You To Kindly Solve This Problem As Soon As Possible And Please Provide Me The Appointment Letter And The Incentive Otherwise, I Will Have To Forward This Letter To Human Resource Department Of Barclays, Barclays Legal, Electronic Media And To All Over World Barclays Branches.



Thank You

Yours Truly

Maninder Singh

Mob.[protected]


SECOND MAIL SENT ON 11/2/09 TO sukhprakash.[protected]@barclays.com AND simranjeet.[protected]@barclays.com



Sir,

I Send You A Mail About My Problem With Barclays On 8/2/09. But I Have Not Received Any Response From You. Yesterday, The Branch Called Me, They Offered Me 4500 Rupees Incentive For January 714000 Sale Of Personal Loan And They Also Told Me That There Is No Benefit Of Sending Mail To You. They Did Not Tell Me Anything About Appointment Letter And They Told Me To Talk To Channel Manager Dilsaaz For December's Incentive Rs.6720 For Personal Loan Who Is Now Transferred To Chandigarh.

They Are Not Giving Me Full Incentive For Jan 2009 And Dec 2008. So, I Did Not Accept That Money From Them. You Know Costumer Refused To Give Pf And Branch Paid The Pf(Processing Fees) From My Incentive Of Rupees 16000 Without Asking Me Which Was Surely A Wrong Decision. I Want My Full Incentive Otherwise It Is Going To Be A Big Problem.

You Are At Ab Good Position Of Area Sales Manager And If You Can Not Solve This Problem In 2 Days, I Am Going To Broadcast It On Media And I Will Also Go To Barclays Legal, Barclays Hr And I Will Also Forward This Problem To All Over World Barclays Branches. For Your Information I Have Contacted To The Media And I Am Going To Delhi After Two Days. I Hope You Will Consider This Mail And My Problem. And I Have Told My Problem First Of All To You And You Will Be Responsible For My Actions If You Will Not Solve It In 2 Days.
Thank You.
Maninder Singh
Mob:[protected]
Ph(R):[protected]
this is mohammed mahaboob khan manager AL-HIRA TOURS AND TRAVELS LAKDI KA PUL HYDERABAD.inform u that a person called me on[protected] morning by 10.30am iam not remember his name.he had take my al detaials like bank account holding name, my residential address, my pan card number, and told me ur called has recorded i will send our bank executive at urs office premisses on[protected], for ID PROOF.i questioned him why u got details abt my all persnol details he answer me ur mobile number won the credit card from AM -BARCLEYS BANK so we need information about u and urs job particulars .
but today means on[protected] at 10.56am a message delivered from message centre which is from urs bank the subject isyour barclaycard application no. [protected]has been declained.you will receive a letterat your mailing address stating the reason forthe decline you can reply after 6 months.
i cant understand why the person call me and whats that application .please explain me and what i do?

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