[Resolved]  Barclays Bank Plc — Wrong Cibil Report

Address:

Maharashtra

I had taken a credit card from Barclay's Bank PLC in the year 2008 and then after making regular payments for a long time, I kept requesting the bank to send me statements for my card. I kept on calling the customer service for this same issue and each time they took a new request and nothing happened. Then I stopped making payments to them for a few months as they were not ready to fulfill my request and I had a dispute with them as I had all the right to see the charges that were applied to my account. They then blocked my card and approached me to clear my account and we agreed and settled the card account for 18,000 in May 2009. They gave me a letter and receipts for the same. The nightmare then started as Barclay's very conveniently forgot to update their systems as closed and gave my details to recovery agencies who posed as Policeman and harassed me for two long years. I kept on calling their customer care like a fool and no one was ready to assist me with that and I kept writing mails after mails to them and they finally accepted that the card was cleared indeed and they gave me a zero balance letter and to my shock and surprise they have put the date for 2011 instead of 2009 May. To top all the trouble as a Bonus they had reported an amount of 5laks plus with cibil and they have put me as a intentional defaulter with cibil as according to them I did not make any payments from May 2009 to 2011, my point is why should I pay anything when the account was closed in May 2009 and they have taken the payment from me. I wrote to them recently and I got a more shocking mail stating that since there was no payment made for a considerable period of time they have deactivated my service and the account is settled in full for a amount of 27,000 plus when it was only 18,000. Please look into this matter urgently as I have two small daughters to look after and also my brother and sister have passed away and I have his children as well on me and I am unable to get any loan from anywhere due to the dadagiri of this bank. Someone please help get out of this hell asap.