[Resolved]  Barclays Cards — Credit Cards Late fees payments

Manager
Barclays Bank PLC



Being a big international bank you people know how to extract money from the customer for very silly reasons. and troubling the customer with the harassment calls (so far i have received 9 calls using abusive language)

My payment due date was 9 April 2008, and i had dropped a cheque on 7 April dated 8 April 2008 at the nearest Skypak box.
The cheque got cleared on 12 April, delaying the payment by 5 days and same has got reflected in the May month statement, however along with bank has charged me with various other charges
Late Payment charges : 300:00 Dr
Service tax : 37:08 Dr
Cheque Payment : (Dont know from where this has come) 4:00 CR
Debit Interest : (No Clue on these charges) 51:45 Dr
Service Tax : 6:36 Dr

Making a total of 394.89

I gave a call to the customer care on April 29 on receiving the statement, asking them to kindly help in reverting the charges. according to customer care the process would take 10 days
Still further to know the status I gave a call May 3, May 7 (again a request was submitted) and even today.
I had insisted to speak to the manager, then the call was transfered to the Floor Supervisor Yasmine (if i am not wrong). I was surprised to hear that she is going to put a remark on the account and was going to spoil my credit rating providing my name in the defaulters list which is also used by other banks at the time of verification for any banking and financial service which i would like to avail.

On hearing this i have already made a payment of Rs: 800 with the following details

Transaction Reference Number: MCIT[protected]
Transaction Date and Time: [protected]:48:40
Barclaycard No.: XXXX XXXX XXXX 4408
Email: [protected]@hotmail.com
Mobile No.: [protected]
Payment Amount (Rs.): 800.00
Pay from: Citibank

I strongly feel your customer care center should be renamed to Customer Harassment Center.