[Resolved] Barclays Credit Cards — Wrong Late payment fees/Mantally harassment by collection executives. | |
Credit Card Charges I was issued a credit card by Barclays Bank in 2007 in Sep.08 during the use of card that card was lost that time after making too much efforts. I had lunch a Card block and issuance of new card request to Barclays. But I had not received new card. During the lost of card & for final bills payment i had search bills and when i had look into that there was some wrong late payment fees were reflecting. I had prepare the complete statement of bills and payment then I’ll be able to identify in Nov & Dec.07 there are late payment charges in which I remember I had made payment within due date but that cheque was clear after 15 days from my account for which in dec.07 itself I had words with Barclays customer care and they had accept its due to their fault and I was promise to wave off that charges. But there was no wave off charges reflecting in any of statement. Then again I had cheque cheque issues dates in most of cases the same problem was there and during that period I was not getting statement on time whatever dues I was getting on massage on cell I used to make payment and I was not able to identify these charges. I had made request for this on Barclays customer care I got commitments to resolve the case but there was no response from their side. Even I used to get calls from Barclays. When there were no response in Dec.08 I had started written communication with Barclays thru [protected]@barclays.com After sending to many reminders in Jan.09 I had received replace card. I got commitment to resolve the case within a week days time and I was told to pay Rs.200/- to regularize the account I had made that payment. But after one month again they had started calls for dues and all of the charges are still there even month by month they are adding the charges on that. And someone from Barclays dispute resolution department no need to make any payment otherwise there collection target will be complete with minimum payment and your case will remain unsolved. After many reminder and calls they are not interested to resolve the case. Even daily many time calls they are doing mantel harassment. Please help me to resolve this case. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
BARCLAYS CREDIT CARDS — Wrong transactions and fault Service
I have taken BARCLAYS CARD in June 2008 and made a purchase of 2500, Next month they haven't sent any bill to my registered address and later when I checked my mail and the bill was in it with last date of payment on 25th july So I have made a payment through CHECK statig the Barclays card no on it for RS 2500. and dropped the check in SKYPAK collection center.But later on 23rd I got a call from one of the Barclays service executives and he asked whether i have paid or not then he siad that I shud not mention barclays card no on the check instead I have write BARCLAYS CARD PLC on the front and card no and mobile no on the reverse of check. So he said that check is ot valid and asked me to pay online ASAP and I did so from my ICICI bank acc.But to my Surprise Barclays has encashed the cheque also and also had the money I have transferred online and thn they have imposed late payment fee and service charge also whichI don't know Y they have done. I have mailed and caled the Customer care any number of times but they said it is my mistake to pay two times and they cud do nothing. I bet that BARCLAYS has the worst service i INDIA. its not only my tale many of my friends who applied for a loan with them were fed up and returned back wastig money and time.Barclay Credit Card — Harresment by the executive.
Dear sir,I am holding barclay credit card no [protected] i did not received the statement from the bank for the month of april and after that the bank executives started calling me on odd timings from 8:00 AM TO 10:00 PM regarding the payment. On 16th may i got a call and i told the executive that i have to check out the issue with my office as i was not in delhi and he told me that i will send the executive on monday the 18th may to collect the payment then again i told him kindly confirm with me before sending the executive. The very same day i dropped the cheque of Rs 22600/. On monday there execcutive miss shobha called at my residence and office and misbehaved and harassed my family member then she gave 20 calls on my mobile and when i picked the call once she started blaiming me for everything and raised her volume and said you have to face the consequences. I request you to look into this matter.
Thanks.
Barclay Credit Card — Wrong Late Fess Charges & Interest
Hi,Am Ritesh Parekh using Barclay Card [protected] since last couple of years (Approx).
I want to lodge complaint against the Barclay card for harrasing the customer with wrong and unjustified late fees charges and interest thereon.
My payment got delayed beyond due date because of misguiding done by customer care executive and wrong information provided to me w.r.t. location of Cash payment center.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
704
Pending
0
Resolved
485
View all 704 Barclays reviews & complaints
View all Barclays contact information
BARCLAYS CREDIT CARDS — Intentional exploitation by not providing Bill and repeated interest addition
I have a Barclays Credit card numbered-[protected] .I did not receive any bills for last four months because I had changed my address and though I requested at the earliest to change my Billing Address to Barclays, it took them a month to do that. I remember I have done shopping of around Rs. 10, 000 or may be more with this card. But I got a sms for paying some Rs. 20, 000. So I asked Barclays customer care executives to provide me a break up of my transactions by e-mail or any other means, so that I can make the payment at the earliest. But unfortunately I did not receive any e-mail statement for those transactions. Now when my Billing Date came, Barclays customer care executives called me up. I told them to send me a Bill of my transactions of last three months and I'll make a full payment. But they sent a guy to me to receive the payments but he had a bill of Rs .8000 something. So I again called them. They said to make the minimum payment and they will send me the full statement by email. But I have not received any email statements. This whole process is repeatedly going on for last three months. I have even emailed my complaints to customer care service(I have the copy of them) four times, but to no avail.
All I'm getting is addition of interests and threat to register my name in Credit Bureau. I have asked for any manager's contact number or e-mail to customer care executives but no one willing to give that. I just wish to clean my payments and do not wish to continue using such a credit card. The harassment has gone over limits.