[Resolved]  Barclays Finance — PF MONEY NOT RECEIVED

My MH no. is[protected] I Have not received my PF amt till date.I worked with Barclays Finance at Bangalore office with Emp code 101063. Initially I applied for PF transfer from Barclays Finance to HDFC Bank ltd but it was delayed for atleast one year, later on I was told that the transfer of PF is not possible to HDFC Bank Ltd than I finally applied for PF withdrawal and submitted all my documents. the same has been received on 5th Jan 2012.In spite of several mails and phone calls no proper response.
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Aug 13, 2020
Complaint marked as Resolved 
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Barclays — money not received

Dear Sir

I am SATHISH PATHIYIL

My A/c No:[protected]

On 4th of this same month at (approximate)11:23 am I am tried to withdraw cash from Nehru Place at Barclay's ATM of Rs:15, 000 but I got this message that "you are crossing the max imam limit" mean while I got the SMS that your A/c is debited by INR 15, 000.At the same time I am given complaint to Barclay's bank and the officer said to wait for 24 hrs and cash will be credit on your A/c.And I given complaint to Costumer Care (Ref No:118480), But till now I don't get the cash back to my A/c, For the mistake Barclays ATM machine I am suffering a lot, my check's are bouncing. So please get me available my money in time, as possible as earlier
I HAVE TWO COMPLAINTS TO BRING TO YOUR ATTENTION WHICH NEED SEEING TO AS I AM DISABLED.

THE FIRST ONE IS THAT THE ATM MACHINE OUTSIDE THE BANK AT THE KENDAL BRANCH AFTER 4, 35 PM WILL NOT LET US HAVE THE MONEY WE WANT FROM IT EXAMPLE I WANTED £50 OUT AND IT SAID SORRY THERE WAS NOT ENOUGH MONEY. IT HAS HAPPENED THREE TIMES I HAVE TOLD A MEMBER OF STAFF AND THEY SAY THERE IS NOTHING WRONG WITH THE MACHINE . IT HAPPENED ON 29 JULY THIS WEEK.

THE SECOND COMPLAINT IS THAT ON 27 JULY THERE WAS A QUEUE IN THE BANK AND ONLY TWO CASHIERS BEHIND THE COUNTERS AND WHEN WE GOT TO THE COUNTER THE CASHIER SAID HE HAD FINISHED LEAVING ONE CASHIER TO DEAL WITH THE CUSTOMERS.

ONE SUGGESTION TO BEAR IN MIND THE CALL CENTRES WHICH HAVE INDIAN CALLERS IS DIFFICULT AS WE DO NOT UNDERSTAND THEIR LANGUAGE AND THEY OUR LANGUAGE AND CAN BE VERY FRUSTRAING YOU END UP PUTTING THE PHONE DOWN

EILEEN

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