Barclays Personal Loan — Using Abussive Language and Harrasing Customers

This is regarding calls from collection executives of Barclays who called from this no.[protected] at my residence and used abusive language with my family because my monthly EMI got bounced and I was out of country. At the initial time of taking the loan itself I have provided my office executive nos for follow up of payments and cheque collection but that never happened. After this incedent I have sent an email to Barclays Customer Servie where they have mentioned that they are extremely sorry for whatever happened and they will enquire the whole case.

But to my surprise after 10 days of that incident I again recieved the call from same no. and some lady Shubagini was there and she is representing herself as a Team Lead of executives she asked me for payment and I said I am not willing to make any further payments as I want Barclays stand on my Complaint and she said she will immediately check all the calls made to my home and said sorry for the incident but after 5 minutes she again started to using the same kind of rough language.

I am so fed up and disappointed of this whole incident that I won't even think of having any future relationships with Barclays. I want to close down my Loan Account and Credit Card immediately with them. But I would like someone to come into picture and take a appropriate action as Banks are not suppose to harass people using abusive and unprofessional language.