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[Resolved]  Bata — quality of shoes and terrible customer service

this is to bring to your notice that i am a regular customer of bata we are currently posted in wellington nilgiris.we bought shoes on 11-2 2008. cash memo number 01339.the shoes got spoilt within 10 days .the manager whose duty is to look after the customers is forever on leave .salesman called mr.collin john who is very very rude and has no decency to talk refuses to take any interest in the whole case.i am shocked how such an esteem company employs staff like this.also the number he gave was all incorect he refused blatantly to give the head office number.please look into this before i put this matter into the consumer court.
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Aug 13, 2020
Complaint marked as Resolved 
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Bata — bata shoes complain

i have purchased a shoe worth rs.1100 of size 8 as there was no 9 size available on the assurance given by the sales person that the shoe would expand.when i wore he shoe for2 hours it was very painful.when i went back to the shop i was told that 9 size is out of stock and once it come they may give a call or i may do a telphonic confirmation and get the shoe exchanged.after i confirmed that the 9 size is in stock i went for the exchange,which now they said that it wont be exchanged as i have worn it for 2 hours.i had purchased the shoe only on the reassurance of the salesperson from bata that it would is very shameful for a company like bata to act in this manner and spoils its brand image.

Bata — rs 1300 shoe bag stitching so this is not good for customer

i purchaesed bata shoe from vashi showroom diwali 2007. but after 6 months shoe steaches get remove so its get bad impression . & bad service to customer.
I also purchased a shoe in Dec 07 & with in 5 months its pasting is removed.Shoe cost is Rs 1399(Article no 18 08 4729 Size 8)
When I went to store reply I got is garantee is only for 75 days.
I feel if the cost is Rs 1399 it must perform well for atleast 1 year.
On 6th April 2008, we purchased 3 pairs of footwear from your showroom situated between JNTU to Hitech City road, i.e., in Kukatpally area- Hyderabad,

1. For my footwear I paid Rs. 350/-, the same price printed on the footwear.

2. For a pair of Lady’s footwear we paid Rs. 399/-, actual price printed on the footwear is Rs. 349/- there was a small sticker fixed for Rs. 399 on Rs. 349/-. The same was objected by me while making the payment, but they the showroom staff not accepted. Hence, I had to pay Rs. 399/-. Surprisingly, the same footwear was purchased by one of my friends in your showroom at Secunderabad for Rs. 349/- only. (7 digit Number - Lady's Footwear[protected]

3. We purchased POWER sports shoe for my son for Rs. 799/- actual tag on the shoe was Rs. 749/- only. This was also objected by me while making the payment. Hence, I had to pay Rs. 799/-. (7 digit number - Shoe[protected]

There is a big confusion due to affixed small stickers on actual price by the showroom people to ascertain the actual price by the customer. Kindly clarify the above immediately.
hey i had baught a shoe from your store at
colaba causway for 1400
about 2 months bak...the shoe tore a few days i went bak 2 the same store...the store manager told me tht nothin can be done about this...can i complain somewhere else bout this...iam tryin to find a better complain cell tht can help me...i[censored] can help me..plz do so...thanks a lot.

Bata — substandard quality soles

I till now had faith in BATA but not now....

i had purchased shoes from bata showroom in thane, T/4/CSNo. 32, kopineshwar trust building 2,
station road thane(W).
within 30 days o[censored]se d sole ripped off like of paper, when i contacted d manager he asked me to pay 200/-
towards BATA to get sole replaced. when i asked him to give me in writing, he refused to do so. he said we dont have that authority, while it is written in your invoice. cash memo no:7307.
Is this the service bata gonna provide, then i am forced to go to consumer court.

my contact no:[protected]
I am not satisfied with the product quality as well as the service provided at the store at shalimaar baagh store at new delhi. I bought a pair of shoes one week back, it got torn in a week time.. but the store keeper is not ready to replace the shoes... It was worth Rs 1300/- It is not at all expected from a stre like Bata... I am highly disappointed and plan not to buy frm there again... address of store is AG 38, opp. richie rich, shalimaar bagh... I hope the company will look after the complaint and will surely take the necessary step to help me... thankuuuu...
Dear Sir,

Reg.: Request for refund/replacement.

With a deep sense of regret, i would like to register my complaint to your good self
that the cute looking footwear, COMFIT that i purchased from your Usman Road
T Nagar Chennai 17 out let for Rs.999.00 has given way in less than a weeks'
use by my daughter.

I, K.S.Narasimhan - employed in a Nationalised Bank here at Chennai had purchased
the sandel as above, on 19th of July 2009 but as the purchase bill, which my wife
had taken it to her office for claim purpose - who had to stay on leave for more than a
month, at home - and hence i had to delay, my approaching the point from where
i purchased the footwear.

I am sending this appeal of mine to you, as i could not get the desired decisive
response from your officials. As my expectation is quite legitimate and honestly
my complaint is genuine, with great expectation i request you to kindly advise
your T Nagar unit, to pay heed to my request and do the needful.

The heel strap of the Left one - had literally torn apart and as the soul is of pvc
mold, it needs no mention for me to speak about repair. More over a junior
foot wear of a school going girl will get only a very minimum load; but in my
case, it is only due to the material quality or defective finish, i became
unfortunate to select that pair.

The universality that Bata is enjoying, is quite evident and a surprise inventry
chek up of my shoe rack will reveal that each one in my family has got a
minimum of two to three pairs of Bata product to their credit. Hence, we are
and we will continue to be regular users of your products.

I finally request you to let me know the likely time when you will be available
here at Chennai so that i will be making it convienient for me to meet you
in person and produce the defective product, for your satisfaction.

Kindly advise your T Nagar branch, to replace(as i want to have that nice
footwar for my daughter) the defect one, under intimation to me so that
i will approach them at the right time.



Bata — regarding defective shoe

sir i have already submitted a complain in this respect to the bata consumer service about the shoe puchase which i did 1 month ago,to my surprise the sole of the shoe broke so soon.i am really dissapointed since i have been the regular customer of bata shoes since last many years. i am not getting any response from the dealer or the shop ,so i kindly request you to hear my plea, and take neccesary action as early as possible.

Ms Juliana David
Dear Ms.David

We have observed your complaint at We would request you to please get in touch with us at customer.[protected] as we are keen in resolving your issue at the earliest.

Customer Services Dept.
Bata India Ltd
I have bought bata shoes model 821-6093, size 7 and MRP 699 from Bata showroom A-28, Faizabad Road Indra Nagar, LUCKNOW, after wearing the shoes for 3 hours I felt as if I am unable to put my foot straight, the shoes were very suffocating which left white patches on my white socks due to excess sweating in cold weather, I am wearing 7 No size shoes for a long time, but I am unsure whether the shoes I bought are really of size 7, because they feel painful while walking, I have been a customer of Bata shoes for a long time, but this incidence made a change in my mind about the quality standards of bata, I have asked the showroom manager to replace the shoes but he disagreed to this and asked for repair of the shoes.


R .Pandey

Bata — poor quality shoe

i m the corporator in mumbai district of thane , and purchased shoe from bata showroom in kashimira branch.mira-bhayander model no: 8914145 before shoe was brown after 10 days it became black.please contact me immediately

Bata — worker

y cloth dun sell at bata malaysia?
i c many complaint of the price of bata, but why company dun sett the problem?
why all give shop manager solve the problem?
company no respondsible a????
the training 1 oso same..
like to talk talk talk ......

Bata — change of footwear

i purchase a footwear from authorised showroom of bata at lajpat nagar new delhi for my wife but unfortunately the size did not match her,i then contacted the authorised bata showroom at srinagar but they refused to exchnge the same stating reason that such facilities cannot be availed.if we talk of any other brands they do have the option of same at their various authorised outlets across the country.

As such i am very disappointed by the service provided by your company.

Bata — very uncomfortable shoe bites sat every step

the bata rainy shoes are very uncomfortable and bite at every step whta should i do they cost 400 rupees and are of no use to be i have numerous foot unjuries in just one day
i m in delhi and purchased shoe from bata showroom in South extn branch before shoe was brown after 10 days it became color fedup .

Bata — Strap got detached

I Gunjan Sarna bought a sandal Article no. 5716910 SPRING for Rs399 from one o[censored]r BATA showroom at Metropolitan Mall gurgaon. It was purchased on 09/08/2010.
The strap of the sandal has been detached, I would like to know that now it can be exchanged or repaired?

Kindlly reply.

Bata chappals — damaged in 10 days

dear sir,
iam using Bata chappals,sandles,shoes from my childhood. Now our product is good but,service is not not at all good. I bought bata chappals last month.It was damaged.I lost my bill,So, i bought new chappals 10 days before.Again it is damaged. i went to Laxmipuram branch,Guntur.{A.P.}. they are rotating me around store past two days.They are giving answer very harsh version. I want best service from my Bata Brand. Please lookover about these persons causing to create bad opinion about brands. now,pls give me suggession what i have to do? my chappals cost is is not matter,but,service is important thing.

thanking you sir,

Bata — shoe broken

I have complained regarding a shoe purchased at Bata India limited, Exhibitin road Patna on 05-04-11.Shoe is comfit black number[protected].Sole of the shoe is broken after one and half month.Ihave complained on 05-04-11 but still now i could not get reply from customer services.please;suggest the manager to return the shoe.
Thanking you.
D.R. Lalan Prasad Singh
I am a long term customer to your using brand, but now your product quality is very poor, now I bought one school leather shoe at your tirupur show room at last 3 months back, but now stitching is cut off, & quality is not good compare to the previous years. Why? are you give any Job order to others, or quality dept. is not properly worked, these type of product leads to affect your fame, name of the company. Rates are too high every year but quality is not good.
Kindly rectify immediately.

Customer service send message my products are using only below 60 days i.e warranty period i.e china products.
Valuable Customers are beggers.


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