Basics Life Complaints & Reviews

I bought a basics authentic menswear from Max on Feb 3, 2025. The product after one wash has faded extremely. The worst quality product ever. The shirt was pastel green but now appears more on the yellowish shade with collar extremely worn out . Item code[protected]...

Hi
I am Babu Rozario, living in krishnanagare, Nadia, we are I mean our family keep watching ur zee bangla ghoray ghoray program, But its looks that Hindu religion living in west Bengal, we are as well pure bengali, I appreciates that if your channel giving chance other religion then you will get more viewers and at list we, other religion fell good .
(Asun amader krishnaga e, onek boro cgruch r burima r rajj bari acay )
Thanks
Babu Rozario
Nirmalnagar
Donbosco Road
Krishnanagar
nadia
741101
[protected]

My account is inviled

I made an order with the online store of Basics Life on October 24, 2021 for a shirt. This was already delivered late November 2, 2021 against the mentioned date of October 27, 2021. This was also fine, until I placed a return/exchange on their online store for a smaller size (L). Any amounts of calls to either Basics Life or the courier partner were of no use. Finally after sending an email on Nov 7, 2021, I somehow received a response that my order will be picked up for return/exchange (God knows what they have understood when I've clearly mentioned it is to be exchanged). From then till now, I've been sending emails to them on their support e-mail ID but absolutely no response. I'd like to either have the product exchanged or the amount refunded to my account within this week. It's almost a month for a petty order which the merchant couldn't fulfil.

I have returned the product and still I have not received my refund and if I reach out through mail or customer care or basicslife watsapp all are just ignoring without proper response I am not getting any update to my queries

Hi recently I bought a Jean from basics but while washing colour is fading away, please help me on this Jean colour is black

Hi,
I ordered 2 polo t shirts in online and paid also.i worgly ordered the size. I immediately tries to chat support till today im not getting response.
I am sending order details. AND I WANT L SIZE OF BOTH T SHIRTS. Before that ley me know the status of delivery
Hi *Narayanan*,

Thank you for your purchase of *INR 1398.60* from *BasicsLife*. Your order is getting ready and we will notify you when it has been shipped.

You can view your order here 👉 (order ID *#3438*) *https://splmn.co/BasicsLife/3ckif0*. Apply coupon code: *SALE30* on your next order https://splmn.co/BasicsLife/mgq494.

Chat with customer support at BasicsLife: wa.me/[protected]. _This message is sent from an automated WhatsApp number. Click on *CONTINUE* button to see the links_ 👇

We purchased basics shirt for worth of rs. 1899/- and purchases on 31/05/2020. The invoice number is ht[protected] and shopped at trichy showroom tamilnadu.
The shirt got faded and lost its color after first wash and noticed a tear in under armpit.
The same thing was informed and the shirt was returned to the shop today in the showroom on 20/06/2020.
Hence it is requested to exchange the shirt for its actual value and provide us new one at the earliest.
Kindly inform the status..
By
S. Saravanakumar
Mobile no.[protected]
Customer i'd. Hts002896

I have purchased t shirts on 06.02.2020 in buy one get one offer. Both the t shirt label shows size is m but one t shirt size is small (T shirt label shows m). I want to exchange that small size t shirt. But karaikudi store not accept me request. He says no exchange in buy one get one offer. I am fully dissatisfied with the service provided to me.

Malakpet store manager rude behaviour on 7/2/2020 at 20:06 at store, where as i came for purchase of shirts behaved wrongly and spoken rudely used vulgar words not treated me as a customer.
This is not the way to behave with the customer either you change the staff or close the store. You guys check with my mobile number how often i come and purchase.
Very pathetic

Have purchased attached image details garment from basics store, erode, tamil nadu. I am working in us, same after 1st use just done laundery wash but when i weared for 2nd time, it got teared at shoulder seam (Attached image of the same. We are buying the product at high cost but quality not upto level after 1st wash. Advise how to replace this garment. Since i am in us advise process according.

Dear sir,

This is bring to your kind attention that i mr. Uttam biswas (Emp i'd : cal2455) has received my termination letter on 16.07.2019 but still now my pending salary is not received. How long it takes. I have already submitted my id card to office through courier. But still now my pending salary is not released. Kindly release that as early as possible. It's near about 60 days salary is in pending. Kindly do the needful as early as possible otherwise i have to take legal action against this.
With warm regards,
Uttam biswas
Phn. No : [protected]

Hi,

I am Chitta Ranjan Pradhan, I have purchased t-shirts in buy one get one offer on 01/05/19 and billed value was 1, 399 rupees(1 t-shirt value is Rs.1, 399 and 2nd t-shirt value is Rs.1, 299). I went for exchange and exchanged t-shirt value is Rs.1, 399 against the above t-shirt 1, 299, but Basics store charged me extra 100 rupees. Where in buy one get one offer I have billed for 1, 399 rupees. Can you please consider why have I paid Rs.100 extra where I could have availed offer till Rs.1, 399. I have argued with store manager and they told me, unable to help you can contact customer care.Now I am fully dissatisfied with the service is provided to me.

Can you please consider the above facts and advise me how can I get reimbursed the extra paid amount of Rs.100.

Thanks

Hello,

My name is Sriram. I bought a Jeans from Basics Life at Shanthi Colony 4th Avenue, Anna Nagar, Chennai 600040. The type of Jeans is Drift (Low Rise, Slim Fit, Tapered Leg). Serial Number on the Jeans is[protected]BJN35532. I bought the jeans in the month of October before Diwali. Today the date is February 1st, 2018. So it has been approximately 4 months and i have washed it maybe 4-5 times since i bought it.

I am noticing a patch of cloth right below the zip is fading and i think after few more washes it will create a hole. I have noticed the same thing happen to jeans after a year o[censored]se. But, i did not expect this to happen so soon with this jeans. I have attached pictures for your reference.

I am a big fan of Basics Life clothing and their design. I have high expectations for the quality of clothing i am receiving. I just want to point this out so that you can prevent it from happening in the future production of Jeans. Thank you

Sincerely,
Sriram J.A

They have informed that there is offer going.. If we purchase for 1500 they will give the coupon for 750 which we can redeem during november and not mentioned anything about the mininum purchase amount. When we tried to redeem the coupon they told minimum purchase is 4000 to apply the coupon offer... Basics shop in karaikkudi providing the wrong information and playing with offers.. Never expected such a bad experience from a popular brand store...

My policy is lapsed because of technical fault of hdfc. Last 20 days i am running pillar to post, their branch, phone banking & even with ms malti kandhari (Escalation1 officer) all is futile... I keep getting auto message... We will get back to you...

Hdfc life is too disinterested in handling old and loyal customers. And only calls for new policies. If my claim arises and policy is in lapse status they will be responsible as i have given the chque 15 days ago to marthalli branch

A salesman of yours who misbihavd like hell. Who insultd me and my friends infront of the crowd for not buying any materials which i have trialed. I request you to replace this man from your brach at capitol mall, kannur, kerala. He is kinda white in his middle age of thirties. Height-165cm maybe. Short haired.
I had to delete my words! 350charactr limit!

I have booked 5 T-shirts order number AB4701901 on 20th August 2015. However I have booked for medium size but I have received 4 t-shirts XL. Please send your executive and collect the t-shirts and refund me the amount. The delivery time was 12 days but I have received it after 20 days. Please send your executive asap at below mentioned address. Since my office is moving to Noida so I will not be available at Patel Nagar Address. Address: A 100 Madipur Colony New Delhi- 110063

The company has been giving fake advertisements saying select merchandise are given 50% offer but instead, they're given a 30% + 20% discount which does not even come close to the 50% offer. The company's website is basicslife.com and you can find the advert in the homepage of the website. I've attached the screenshots for further reference. Thanks in advance.

Hi, I have a placed a order for 3 shirts order id is #[protected] on dec 11, I am yet to receive it. when i tried to contact customer services no response from them. Please do the needful and also have made the payment Rs.2348.50 . Contact details: Vinothkumar [protected]