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[Resolved]  Berkowits Clinic, Noida — The treatment was not effective and they charge me a lot

In the month of July 2008 i have started permanent hair removal Laser treatment for my full face area. they told me that the package will include 6 sittings(plus 1 complementry if required) and they charged me Rs.17, 000 for the package which i had payed in three insatallments.

After first sitting my acne problem becomes wirst, so they suggest me to take there acne treatment package first and then continue with the Laser treatment. This Acne treatment package cost me Rs.10, 000 more( Rs.1000 for each sitting). this treatment goes for next 1-1/2 month. There was some relife in acne problem but not to much extend. when i told them that i am not satisfy with ur services as i didnt find good results for acne problem, then they told me that you have to take 10 more sittings for the same for good results and that will charge Rs. 10, 000 again. but i denied for this treatment as i was not satisfied with there services.

Then they continue there Laser treatment for facial hair problem. In between they arrange a consultaion meeting with one of there Dermatologist. Who invested my history and suggest me some tests. But they never say that these tests are compulsory before further treatment. I asked one of the Berkowits clinic person who were asisting me there that if i'll not done these test is that will effect, and he answered me its up to you if you can thats better otherwise its ok.
I haven't done any test as i was not in the condition to pay for these expensive tests, as i have already payed a lot.

In the month of March 2009, when i go there for 7th sitting, they asked me for the feedback, I have commented 50-60 % as at that time the results were seemed fine to me even. I have take 7th sitting at same day. I was suppossing till the next month i'll get my good face...but in the next month situation becomes just opposite... the growth becomes visible again...i make a call them to take an appointment for next sitting. when i reached there they checked me out and denied to give another sitting untill i will not consult a gud GynoEndocronologist and make all the test suggested by them.

then i consulted one of my konwn Dermatologist and done all the test, it was resulted that the problem is due to hormonal imbalance that why the growth becomes visible again. and the solution for this is that i have to take oral treatment from my consulted dr. and have to take 6-8 Laser treatment sittings again which will cost me again that much or may be more.

Now, please give me some suggestion what can i do now. Can i claim then for my money or to treat further without any cost, as they didn't guide me properly.

I have already started my oral treatment since last month that also cost me a lot, now not able to pay for laser treatment. My face is in very wirst condition both of the problems(acne and anwanted facial hair) are persisting.

Except these issues i have suffer a lot from their inconvenient services. After second sitting their Machine was not working so first they made delay for third sitting by saying next week it will become fine, and later wen it doesn't work they told me to go there CP branch which was not convenient for me as i am new to Delhi/NCR. But still go there for my 3rd, 4th and 5th sittings. Another thing they gave there lots of products fo my acne problem and cost me extra, but even those products doesn't effective.

I think you can understand my situation, as for a human(that also a girl) their face is the frst thing to reflect there personality, and i am fead-up now from all these things and want some justice.

Please Help me out...
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Aug 13, 2020
Complaint marked as Resolved 
Apr 29, 2014

Complaint Status

customer support has been notified about the posted complaint.
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We can solve it. Let me know one thing first, had you discussed with your doctor you treated about your acne problem before your hair removal treatment started?
They have very pooor sevice. I had taken a slimming package (for 10 sessions) and they told me that you will get one spot massage free (complimentary). But later they denied that had not promised such a thing. Since i was not happy with their service they advised me that i can go for a spot massage, whatever services i have utilized for slimming will be deducted and balance will be utilized for spot massage.Trust me the manager (Mumbai-Bandra) made lot of fusses, she was rude and did not let me take all the sessions.

I would advise not to go to Berkowits for slimming pacakges as they do not have good machines. The machines that they have are very old and not upgraded ones. Secondly they have only one room that two on sharing basis. They leave the door open any one can open the door and walk in. Most of the times their machines are not working infact all the machines are in pathetic condition. Inspite of taking the advance appointment they will make you wait for 15-20 min. No point making advance booking for the session. Whatever no of sessions i have taken i had to wait in all the sessions and the ladies who put you on the machines are dumbos, they cannot talk fluent english, have probelm in delivering the message and also understanding and they call themselves expert.

They only give machine treatments (machines which are not in the working condition). They do not give you proper diet chart. The manager there is on a heavier side. I think they should first implement these on their own people and than come up with the ads for slimming packages.

I had taken slimming package from VLCC, trust me they are very professional, at the time of joining they take complete personal history, give you proper diet plan and keep a close track on what the person has eaten during the day.Their machines are amazing, they give very nice 45 min massage. I would advise one to join VLCCC than BERKOWITS.

It was a Veryyyyyyyyyyyyyyyyyyyyyyyyyyy badddddddddddddddd experience.
according to me berkowits is a fraud company and some legal action should be taken against it. It is not only cheating its customers but also its employees. Sick services, bad name and incompetant. Beware.
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I went there for hair removal. Paid 1 lac in advance. They burnt me in my third sitting and then refused to give my money back. I have photographic as well as video proof of the same and have a case going on in noida consumer court. I am also in process of filing a case against them from USA as now I am a citizen here. It's run by bunch of illiterates who don't absolutely have no idea about what they are driving. They even stooped to the level of bribing the policemen I complained too. Please feel free to let me know if anyone wants to see the proof photos/video/recording
I've had my share of plenty of bad experiences at the noida branch and in the end i switched to dermatech noida.No matter how reasonable and logical your side of the story will be they'll just flat out refuse to help and put all the blame on you.Delhi branches might be better but I'm not betting on it.Just thinking about everything I've faced and all the money they have conned off me by making false promises in the name of beauty gives me a migraine.Now when I see similar posts online I realize I'm not the only one who has suffered through their hands, trust me I understand how hopeless and helpless one feels in these situations.I'll always warn people about them and hope other people who are thinking to get any skin treats from them stumble upon this ugly truth.

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    Berkowits Clinic
    Customer Care Service
    Customer satisfaction rating
    7%
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    Berkowits Clinic Phone
    +91 11 2924 4631
    +91 11 2924 4630
    Berkowits Clinic Address
    J -1, Kailash Colony, New Delhi, Delhi, India - 110048
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