[Resolved]  Bescom — Incorrect credit of my bescom payment

Address:

Bangalore, Karnataka

Reg : Bescom connection - 8MSEH47627 S11 division

I paid one of the bescom bills in Whitefield 4 months back and that did not reflect in system. So, i was getting as arrears in all my following bills. So, when i contacted HSR layout division, they manually corrected it in the bill and never rectified it, this made me run every month to HSR office. Finally, last month they made an effort to identify the issue and asked me to go to Whitefield division to get a "Adjustment Letter" stating that it has been incorrectly credited to some other account. So, i collected the same from whitefield and handed over it to HSR. Now, they are asking me to go to Indiranagar division and get another Adjustment letter from them!!

My concern is, i have paid the amount and i have a valid receipt as well. Because of Bescom employee's mistake i am in trouble. why cant they rectify themselves for their mistake and why they expect me to go to each and every Bescom offices? Bescom is tortoring me for their mistakes! Please fix it.

Regards,
Franklin Anto