[Resolved]  Best Bus Monthly Pass — DELAY IN ISSUING BEST BUS PASS AND THE DELIBERATE SLOW PROCEDURE FOR ISSUE OF BUS PASS

Address:

Mumbai Suburban, Maharashtra

Yesterday i.e. on 10/01/2011, I went at 6.00 p.m. at Goregaon Bus Depot at Link Road to take the monthly magic bus pass. I stood in the queue for more than an hour and then when my turn came, the pass issuing person closed the counter under the pretext of server closed down. There were approximately 10 persons standing in the queue and the pass issuing person was doing so slow to issue the pass that it took him an hour to issue the pass to almost 8 people.

The person did not even bother to tell the passengers standing in the queue waiting for more than an hour that they should not wait in the queue as the time will be over by the time their turn comes.

The BEST pass issuing persons at the counters are so slow probably they do not know how to operate the computers or deliberately delaying to issue the pass.

I request the BEST Bus authority to random check the services of their Bus employees issuing the pass. Then they will understand how they are working and spoiling the name of BEST Bus undertaking. Their behaviour is so rude towards the passengers and I further request the senior officials of the BEST Bus undertaking to take the response from the passengers standing in the queue of any Bus Pass Counter, it will be shameful to hear for the BEST Bus authority.

I think the BEST Bus authority senior officials should take serious step to stop the harrassment of the passengers by such slow and deliberate work.

Hope some one would really understand the position of the passengers standing in long queue wasting their valuable time and energy and try to really sort out the matter.