[Resolved]  Bharat Gases — Another Frustrated Consumer

Address:

South Delhi, Delhi

Dear Sir / Madam,

Writing this mail with great regret and hoping that any senior person will take sincere pain

My Consumer ID 4599778,
Anil Kumar Bharadwaj was very happy with Bharat gases till August 2011 when we were using connection in Bulandshahr ( U.P ) then i got transferred in Delhi and my connection transferred when i approached at my area distributor Sachin Gas Service , it was very surprising/ Happiest day that total process took only 2-3 hrs max for new connection.
But after that my family nightmare or Horrible journey starts when we booked our first request through your SMS booking process .

This booking cylinder i had to arrange after 25 days of booking ,from your gas service office on my personal arrangement.

Second request gas cylinder had to arranged again on personal arrangement on 7 th feb from service agency office.

7 th feb gave me another surprise and dissapointment that i am not a single consumer even ur thousands of consumer are facing same problem.

If you want to know or cross check the truth pl send your customer care officer to Sachin gas Service office in morning at 9 .00 am , there must be at least 50 consumers who will be waiting for cylinders with their exhausted one, means no delivery process

Now third request's delivery ( ref no[protected] wait is still going on.

Dont's you think it is a painfull activity on working day you are carrying a exhausted cylinder to service provider's office for new one , which was suppose to be delivered at your doorstep even you are paying delivery charges as hidden cost in total cost

Now i have some queries

1- Is there any KRA / KPI for your channel partener ( service provider ) who has lot of consumers and operative in metro town?

2- Any TAT ?

3- Any observation mechanism of delivery eff.?

4- Any escalation matrix and monitering system ?

Believe me that in future if any MNC enters in this segment and even goverenment regulates no subsidy on each cylinder of MNC'S consumer eventhough your survival will be very difficult with such service providers and their attitude of making more money by harrasing consumers.

I am also handling consumer service of Delhi for Hindustan Unilever LTD - water Division but we can't keep waiting our consumer as your system does.

Looking for prompt and early response.

Regards

Anil Kumar Bharadwaj
CCE - Delhi / NCR
Hindustan Unilever LTD
Water Division
[protected]