PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 27%
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1368
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 210 1000  [PureIT]
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Phone:
Phone:
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+91 22 3983 0000  [Hindustan Unilever]
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Mobile:
Mobile:
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Fax:
Fax:
+91 22 3983 2413  

Customer satisfaction rating
27%
Complaints
1368
Pending
282
Resolved
293
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PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — packaging of pears soap

 hedera on Jun 18, 2018
For many years prior to moving to Spain, I used Pears soap and it was always sold in a cardboard box without any additional packaging. So, just last week I found Pears Soap here in Spain and decided to purchase some. To my surprise there is additional PLASTIC wrapping around the soap. WHY? In a world fighting the removal of plastic because it is killing our oceans and seas and the wildlife within would you wrap SOAP in PLASTIC. Please tell me why...I find it simply unbelievable and ignorant. I would add I couldn't open the plastic without the use of scissors as I have arthritis in my hands. I am...
Complaint comments  Read comments [1]Complaint category Cosmetics

Pureit / Hindustan Unilever — cancellation of gkk2 kit installation by hul pureit customer care agency

 hbar on Jun 16, 2018
On 15/06/2018 i called the customer care to replace my gkk2 kit they said they will replace the next day i got the rfs number for the same the next day my call was cancelled by the hul pureit customer service agency called kanisga agency in trichy, tamil nadu. I called them they replied that they called me and didint get any response, igot a call when i was driving how am i supposed to attend the call when i'm driving. There was no proper response from their side then i called the local team leader babu [protected] no proper response from him as well. I bought the machine for around 25000 rs now...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Pureit / Hindustan Unilever — failure of germ kill kit

 Abhishek S Dalvi on Jun 14, 2018
Hi team
As per the discussion you technician visited our house on 9th june 2018. He told us that the germkill kit need to change as it is faulty. We just asked to prove it that the germkillkit was faulty. He said that the only think that can prove that the germkillkit is faulty is red alarm indication. We ask him to do the tds check. He first checked the tap water tds which was 52pps. Then he check the tds of the water from purifier which was 14pps. We also check tds of bottle packed mineral water which was 20pps. We asked him how does the purifier detects that the germkillkit has become...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — giving bad products to customers

 M Zambad on Jun 13, 2018
As we are your customer but we are not satisfied with you.you are giving worst products to us.After every 3 month we face problem with pureit aqua .inbuilt parts get damaged after every 3 months and it is not like that we have buy low cost aqua.Rather it is highly amounted aqua.and on these stage we are like we are mad to buy your product .And really we are unhappy to buy your product....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — about order

 Paradise Enterprises on Jun 8, 2018
I am one of the resaller from mumbai. Really disappointed with your sales person who is never come to take an order. I always have to make a call them to come and visit my shop for order.
There is only reason because one of them make one single piece of shampoo bottle of dove which i never placed and they are not ready to exchange that order with another one....
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — found small pieces glass in lux wathing shop

 Aryan Boys on Jun 5, 2018
Two day ago i bought lux bathing shop and used on next day. After uses i found that i have many scratch in my body and feel pain that time but i don't mind and get focus on shop but next day i used again and found same problem again then i checked shop and found many small pieces in shop. So it may be dangerous if i used in face or used baby so its very cheap and unreliable shop....
Complaint comments  Read comments Complaint category Products & Services

Pureit / Hindustan Unilever — pure it marvella

 Mukesh Sarswa on May 29, 2018
I m Shanti Sarswa from Guwahati. I have bought a Pure it Marvella Uv +Ro on 2nd January 2017 and have changed my Gkk twice in this little duration and two days back a technician visited my place and after changing the kit God knows what he did and suddenly the motor within started vibrating and making sounds and it takes several hours to refill.Today I spoke to Mr. Pegu who seems to look after Guwahati service centre and he sent another technician who said I have to change several components and install iron filter etc. coz water quality is not good.Now I don't get it how suddenly after warranty...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — poor quality water purifier [Resolved]

 johnsonjames11 on May 29, 2018
I have been using Unilever pureit for last 1.5 years and replaced gkk1 recently paying around 2.5k. t

In few months he purifier just stopped working and registered a complaint with customer care. The technician said it’s a fault with the PCB. How can the PCB be faulty with in 1.5 years of use? How can the PCB of such "high quality" product go bad in 1.5 years? If its a voltage fluctuation other electronic equipment would also get affected at the same time.

cost of replacement of PCB 3.5k including service charge

Cost replacement of gkk2 in another...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — i'm complaining about the water leakage in 23 litres of pureit classic

 Roshan Mohan on May 29, 2018
We bought pureit classic 23 litres some months ago. It works good so far. It cleanses well. But i changed germ kill life indicator and other parts today. It started leaking from the basement portion. Whenever the water is filled, it started leaked around everywhere. It makes us irritated. Can u please suggest any solution for this problem. How can we stop the leakage problem....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — gkk promise

 pratimadevi354 on May 27, 2018
As promised by pureit to deliver gkk within 72 hours but they failed. I ordered online last sunday and again called them after 2 days to book again. They bookes and said it will be delivered within 72 hours. But now its more than 80 hours but none of the pureit agent contacted for the gkk and even the company's toll-free number is not reachable since 2 days. Please help in the following matter as soon as possible....
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — early out of order of circuit and too high cost of nominal parts [Resolved]

 HemantPandey on May 17, 2018
Hi, i have buyed pureit marvella ro+uv in around18000/- at bhopal in year 2015. After 21 months the control circuit (Which regulate green/red indicators) has gone faulty. This is china made and company is quoting rs. 3250/- for this. This circuit is not more than rs.300/-. Company authorized person are making money because call centre of pureit not able to tell the cost of each part, or sometime telling too much high price. The company is also charging vontron company ro membrane at rs.2100/- while it is readily available at amazon at just rs. 570 - 680/- only. Charge of solenoid valve is 500/-...
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — company service

 Kumarsoni on May 16, 2018
Maine Sunday ko apna aaro service karwane ke liya pureit customer service ([protected]) me phone kar ke complaint kiya jo ki inhone Monday 11am LA time diya and 110:30 me inka technition 11:40am me aaya and service kiya and 2750/- LA bill banaya jo Maine paytm se bill payment kiya.

Payment dete samay maine technition ko bola ki aap thodi der ruk kar check kar lena ki koi problem na ho but technition nahi ruka and uske jate hi 15mint Bad aaro se pani over flow hokar aaro ke ander se pani girne laga jo ki maine turant phone kiya lekin technition phone nahi uthaya and kai bar phone...
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — pathetic service

 Jazz Hamza on May 11, 2018
I have made a complaint about the defect in Pureit Purifier on 14th April 2018..
Till date, No one has come yet for the Service /Repair yet.aIts been almost a Month .Every Alternate day they send a msg that the Issue is attended when infact no one has come to our house for the repair.
I receive a call everyday from Pureit asking if my issue is resolved and they say everytime that they will send a technician but no one has addressed it yet..
Very Disappointed with the Service team....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — lifebuoy student of the year

 Samtaj on May 9, 2018
Please share me the result of lifebuoystudent of the year scholarship far students who have done 100% attendance in the school. Let me know that i had got the scholarship of rs 20000. I had posted the letter with a form inside it at the address given in newspaper. Please reply me fast as i am waiting for that scholarship so i can study as i am in very much need of it....
Complaint comments  Read comments Complaint category Schools

Pureit / Hindustan Unilever — pureit classic ro serial no: gpr0100030493 : poor service [Resolved]

 SOMA DUTTA on May 5, 2018
Dear sir/madam

I am feeling harassed at the hands of pureit.

I have lodged a complain for a problem in my water purifier which i had bought from s. B enterprise in the name of soma dutta on 31.07.12 rs 11500/=. (Bill attached)
I am continuously following up with pureit service, but i am getting proper response from them.

Please find below details of purchase.


Shop name: s. B enterprise ph no:[protected], [protected]
Date of purchase 31.07.12 in the name of soma dutta [protected]/ [protected]
Pureit model...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Pureit / Hindustan Unilever — ro water purifier [Resolved]

 Rudra Pratap Singh Solanki on May 2, 2018
Very irresponsible towards consumer and also i have to pay free charge for service charge during service warranty period and ro cost rs 8000 and if any spare parts got damage and want replace with other parts i have to pay 7000 means spare parts rate is equal to to machine so i urge every one not to buy pureit machine so cheater. And also i have changed my filter of3000 which include service charge and they never send their technician they always send some other technician...
Complaint comments  Read comments Complaint category Unauthorized charges

Pureit / Hindustan Unilever — complaint | water leakage [Resolved]

 Amara@998 on Apr 30, 2018
This is venkata nageswara rao. On month of october, we have purchased pure it mineral 6l ro + uv water purifier. For the first 4 months it was fine. Later we changed the sedimentation filter. From the day we changed the filter, we are facing water lekeage problem (Through wastage water pipe even machine was switched off) (Month of march). From the month of march to till date water leakage issue was not solved. Almost gave 5 complaints over a span of 2 months. Technician comes and replace the some part telling that it was due to power fluctuations. We are not at all satisfied with the service provided...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — very poor service and service centre fraud. [Resolved]

 creativework786 on Apr 29, 2018
I filed a complaint (Co[protected] on 24/04/2018 to change the segment filter. The engineer came and changed the segment filter and there was a problem in my ro+uv ultima. It stopped automatically getting water for this, the engineer told that your machine will have to change the sv dispatch after this your problem will be solved and engineer changed that part. But the same problem was coming the next day. I called the engineer many times. But he did not reply anything. Again i have filed my complaint (Co[protected] after that the new service engineer (Kailash from neelkanth enterprises) came and...
Complaint comments  Read comments Complaint category Appliances

Pureit — water leakage from pureit product [Resolved]

 PrashantSolanki on Apr 27, 2018
Hello,
My name is prashant solanki
I have bought purit classic ro+uv before 1 month from (361 degree solutions, ff-3, jaydeep tower, b/s, dharnidhar bridge, vasna, ahmedabad-380007 purit main dealer of ahmedabad) at that time of purchase and after installation i notice that machine was making too much noise during filtration process then i complaint to purit company, engineer come and try to resolve problem but it was actually not resolved then after in last few days back water leakage problem started from machine, i told dealer to replace product because in one month of buying product...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — pureit escalation: the worst product of hul I have purchased [Resolved]

 SomaDeb51930509 on Apr 26, 2018
Hello, myself soma deb, purchased a pureit water purifier r. O. + m. F. From great estern kolkata on 27th april, 2017 which has been installed on 29th april, 2017.
I, hereby, would like to draw your kind attention and want to share worst experience with this product. Since installation i have faces so much problems with this product that i had to lodge complaints in every 2 months.

Krisha services, 17/1 vivekananda sarani, kolkata-79, is the company installed this purifier and i have contacted them for services. But they have provided worst services as much as they could.
Complaint comments  Read comments Complaint category Electronics & Appliances

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giving bad products to customers
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about order

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