PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
1114
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 210 1000  [PureIT]
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Phone:
Phone:
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+91 22 3983 0000  [Hindustan Unilever]
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Mobile:
Mobile:
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Fax:
Fax:
+91 22 3983 2413  

Customer satisfaction rating
29%
Complaints
1114
Pending
197
Resolved
271
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So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (75)

PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — fake pureit promise: non receipt of gkk2: order no. rfs/ 5059343

 Ankita Brijpuriya on Sep 14, 2018
With reference to subject order no., i have ordered gkk2 for my pureit marvella slim ro on 6th september 2018.

I got a confirmation text message regarding the successful order and delivery with 72 hrs or gkk will be free. Screen shot of the message is attached.

However, after my follow up with their registered customer service in trivandrum i. E. M/s nath traders on 11/09/2018, i came to know that the gkk2 as per my order is not yet received by them.

Despite escalating the issue through email, no email reply received from pureit.

Today...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — not provide services on time [Resolved]

 shobhan singh on Sep 6, 2018
Hi,

I have complain on monday 3sep and still not getting any reply from their team.

As when call local guys that install it asked for money while product in only 3 month old. That guys give me time but does not call me back when he came when i call he say tomorrow sure i will come.

Here is my complain number :co[protected]

Suggestion to buyer : please don't purchase product from pureit they don't provide service on the time....
Complaint comments  Read comments [1]Complaint category Utility Services

Pureit — not able to contact customer care (customer id: 1934436118)

 Anshul Rai on Aug 30, 2018
It has been more than 8 months since pureit was installed at my home. Everything was fine till i had to contact customer care for scheduled change of sediment filter (Supposed to be changed every 6 months).

So past two months i have been trying to reach customer care [protected]/[protected]. Anytime i call any of this number, i get an automated voice message in a regional language (Which i don't understand) about some kind of lone or recharge, that's it! I thought i am dialing some wrong number, then i checked the number at below places:
Google: same number
Pureit official...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — substandard spare parts

 Bhoj23 on Aug 30, 2018
Dear sir it has been 15 days my pureit device is under repair, when i complied customer care they sent the technician and they changed the gkk without analyzing the problem. Later again i requested assistance with pure it official visited and by analyzing the problem they told motor is not working and it is sub standard quality needs to changed. But still no action is taken to replace the motor. And you are not answering the phone call too. We are facing lots of problems with this pureit device pls take it back of substandard quality pureit device. Kindly do the needful....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — too much waste of water

 Jassu Pradip on Aug 22, 2018
Its been 2 years i am using pureit ultima ro+uv. I have mixed feedback all over these years. I am not gonna agree this is the best purifier yet. I have faced problems and got resolved as well. But my all time concern is the wastewater during the machine is on. The amount of wastewater is increasing day by day. Being a responsible citizen i feel pureit ultima ro+uv is definitely not an environment-friendly product. Where else other purifier brands waste comparatively less water. You will be surprised to know that just to fill 1 liter of purified water it almost wastes 4-5 liter of water. I really...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit- ro +uv with oxy blue model

 Lakshmi Vedaraman on Aug 20, 2018
We have purchased this model for 24, 000 rupees. Within 1 year sensor light not worked. Two times we replaced. After warranty period, motor fault arised. Repaired and spent 10000 rupees to the technician. And complained uk agencies to replace. They only repaired it. No use. Within 3 months after replacing motor again motor damaged. We are in memiliki cherry, chrompet, chennai. Agent name is siluraj who have sold us damage model or not properly tested water content. Already contacted all help line numbers to replace this machine. No response from any one. If not we will file sue in court legally....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — not able to contact customer care for installation

 sandeep gayakwad on Aug 11, 2018
I purchased pureit water purifier from paytm and it was delivered on[protected]. But when i am trying to reach out to customer care for installation the call is not being answered and my call is getting charged. I even wrote a mail to hul pureit regarding the same, i was assured that iwithin one working day this will be resolve but still they have not given any confirmation date of installation. Please help....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — pureit ultima ro+uv

 shabda pandey on Aug 9, 2018
Hi Support Team,

I am using a Pure It ultima RO+UV Filter but the performance of this purifier is pathetic.

Area Pin code: 334001

I bought this in May month 2018 and I am continuously facing problem with it since July month.
First I launched a complain while Dev Water Services support engineer came and changed the GKK Kit worth 2200 and I paid for the same.
Just in like 5 days it again started Displaying message to call the customer care and I again launched a complain, again this was assigned to Dev Water services and this time they came...
Complaint comments  Read comments [2]Complaint category Appliances

Pureit / Hindustan Unilever — complaint number co344659089 [Resolved]

 vivshan on Aug 5, 2018
I have pureit marvella ro+uv. I started facing issue as it was not filtering water and led indicating "tank full" was green and stable while the tank was empty.
The technician visited and did some settings on 12th july 2018. He told that the issue will not occur again.
Now after around 20 days similar issue occurring again and this time the technician says to replace the pcb which will cost rs. 3600. Technicians and service by pureit are really bad.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — faulty circuit board in pureit marvella slim ro

 gautamacc on Jul 30, 2018
I have already spent more than 6k in last one year for changing the gkk1 and gkk2.

I have changed the gkk2 which costs me around 4200 and after 6 months ro stopped working and engineer asked me to par 2800 as circuit control is not working.

What kind of service is this even after paying 6k, ro is not working and needs to be replaced what is the value and quality provided by pureit?...
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — poor quality and services

 Rohan Bichpuriya on Jul 30, 2018
I am also using PureIT Ultima RO + UV device, when there is an Indicator displyed, and expain to the customer care they said they will send the engineer, and assign the call to an outsource service centre, engineer visited and said this error if of Sedament and he replaces the same with service charge of Rs.250, after few minutes when he left the device stardted diplaying the same indicator, then again i locked a complaint, engineer visited again and replace the other part, but problem remains the same, then he went back and bring the third part and replace the same but again the problem remains...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — marvella ro + uv [Resolved]

 Kishore C on Jul 28, 2018
I bought pureit marvello ro+uv water purifier on september 2016 for rs 17, 000. I have replaced the first filter (Sf) on march 2017.
On january 2016, i replaced gkk1 filter kit for rs 3200/. Unfortunately, with in another 6 months filter stopped working. When we raised a complaint, service representative told us that circuit board needs to be replaced and we need to pay rs. 3500
I am highly disappointed with the quality of this product and also the kind of service that are being provided to the customers. I expect the hindustan unilever customer care should take some actions immediately....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — machine broke more than 12 times in 1 year [Resolved]

 Chaitanya Manikumar on Jul 26, 2018
My machine ultima ro+uv broke more than a dozen times in 1 year. When i ask for replacement they promise a call back which never happens. I have posted the same on facebook, on your website but i don't get any response except sorry for the inconvenience, i am sorry to hear about this.

I have purchased your product for purified drinking water and you are making my life worse by not even having drinking water at home. You are denying basic right of drinking water. Kindly don't take customers for granted and replace my machine....
Complaint comments  Read comments [2]Complaint category Appliances

Pureit / Hindustan Unilever — pureit / hindustan unilever regarding faulty control circuit of pureit ultima ro +uv water purifier [Resolved]

 Sandesh NP on Jul 25, 2018
We had brought Pure it Ultima water purifier by spending Rs 20000 just 1.5 years ago. We have done regular servicing and changed the germkill kit twice a year. We received a gkk2 error and got the germ kill kit replaced by spending Rs 3800 few days back.
Now the purifier just stopped working. I called your customer care and raised a complaint. The complaint number is[protected]. Technician visited my home and said the control circuit has become faulty and need to be replaced. The cost of new control circuit is Rs. 5000.
This is ridiculous!!
So i am wondering is this the quality...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — crack in the base of pureit [Resolved]

 Munaza Farooq on Jul 19, 2018
Some 2 days back the base of the collecting jar of the Hindustan Unilever pureit cracked and water has started to leak from there.The fact that pureit is never moved from its place except occassional cleaning and is kept at same level.The crack appears to be very minute on the outer surface of the collecting jar and water is continuously leaking from it...
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — circuit and adaptor issue [Resolved]

 harsimran sahni on Jul 18, 2018
Hi,

I have bought hul pureit few years back and recently i have moved to new place in mumbai. I have asked HUL technician to fix this RO to my new place. So, raised request for the same. Then technician came and fix the RO on wall but he didnt do it appropriately and after 2- 3 weeks, adaptor and circuit board got heated and damaged due to water leakage from inside as technician didnt do it correct. Now it stopped working and raised request assuming that it was gkk replacement issue but it turned out to damage done by technician. Want company to pay for it as it not my responsibility....
Complaint comments  Read comments Complaint category Products & Services

Pureit / Hindustan Unilever — service provider raghavendra agencies [Resolved]

 Shobhadhanpal on Jul 15, 2018
Rised a complaint for service of Pureit ultima, after receiving warning to replace GKK-1. This was Assigned to
Pureit licensed service provider "Sri Raghavendra Agencies LSP([protected]).

Service is very bad . No bills provided . neither hard copy nor soft copy...

Pre filter was changed few months before.
Charging for the same filter which was changed few months before...

After asking about the reason for changing.they say next time will do the replacement for free.

Neither technician nor the service provider is trustworthy....
Complaint comments  Read comments [1]Complaint category Products & Services

Pureit / Hindustan Unilever — play trial and error on our machines. [Resolved]

 brijesh kaurava on Jul 13, 2018
I bought a pureit ro+uv. I could easily get it cheaper aquaguard machine but went for it thinking its the best product with best service and now i have to write this complaint...

The machine worked fine until 2month ago the machinestop working customer care t told me that its time to change the sd filter. I called and booked for the same. The technician came and did it. The moment he left the machine started to make sounds when filtering. I neglected it. 2-3 days later it started facing leakage problem, again booked a complaint .2-3 days later he came back and solved the leakage problem...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Pureit / Hindustan Unilever — pureit marvella with ro uv [Resolved]

 Chittich on Jul 12, 2018
When i complained to pureit helpline about power supply problem unit not working. They said that there is problem with circuit board and it needs to be replaced which costs around rs. 3200/-.

Even before completion of 2 year, if circuit board needs to be replaced what is the value and quality provided by pureit? Why not separately design for power supply section and control section. Then power supply board cost will come less than 400 rupees. It is looks like looting the money from customer.

Pureit is even worse than chinese counterfiet products...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — marvela [Resolved]

 subodhallbank on Jul 9, 2018
ComplaintCO[protected]with Pureit. It is pathetic that each time of call since 7.09.2018 your personal are telling service charges but your service is at large. Is it apt for your good brand and name of Hindustan Lever ? During the purchase since year it is third time services is required. Is it a product of convince or income from services, and never ending problem for customers....
Complaint comments  Read comments Complaint category Appliances

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