PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
1322
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 210 1000  [PureIT]
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Phone:
Phone:
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+91 22 3983 0000  [Hindustan Unilever]
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Mobile:
Mobile:
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Fax:
Fax:
+91 22 3983 2413  

Customer satisfaction rating
24%
Complaints
1322
Pending
280
Resolved
249
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So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (70)

PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — poor service and faulty product

 AA Naik on Jan 13, 2018
I am totally disappointed after buying this product. Latest disappointment in the list is after spending 4000 rs for changing gkk 2 on 27th oct it has started vibrating and bcame noisy and even after 10 hrs running the purifier the tank doesn't get filled. Last time when i replaced sf it was leaking. Even if i don't use purifier for 2 months the auto shut off still worked as per the timer set and i ended up in replacing sf which was as claen as new, i feel this company is making money out of fooling and harassing people....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit ro not working

 nikhil198 on Jan 11, 2018
I am using Purit Marwela RO from more than 3 years. I have never faced any issue with RO within this time. But after changing GKK2 kit by Purit engineer, My RO is not working well. Power not coming into RO. Now when I complained to Purit, their service engineer visited and said that adaptor is faulty and it will cost Rs 1800 to replace the adaptor. There was no power fluctuatin and I have many more electronic equipments at my home and no one got damaged. It's Purit company's policy that change some settings in RO when replace the GKK and Earn more money by selling RO's parts....
Complaint comments  Read comments Complaint category Products & Services

Pureit / Hindustan Unilever — pears soap

 Big T on Jan 8, 2018
I need to tell you how using this soap has affected my life. I have been using this product for 50 years without incident, however on two occasions in the last six months i have had a severe allergic reaction. My face and eyes have been badly swollen, eyes nearly completely shut and had double vision. The first occasion i used a small green bar on holiday and ended up in hospital. No one could tell for sure what i was allergic to. I have never been allergic to anything in my life. On saturday i washed my face with the bigger brown bar and almost immediately had the same reaction. It is now monday,...
Complaint comments  Read comments Complaint category Cosmetics

Pureit / Hindustan Unilever — bad experience

 Benjamin Arokia Swamy on Jan 8, 2018
Given request 3days back for the shifting of pureit marvella 10litres to another place
The executive came saw and went of saying will cum another day as it was sunday he assured he will cum but no response wen we called he said he will cum on monday on finally on monday he is not picking up the call very poor response from customer care and also no action after giving complaint
Very bad experience with pureit...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit water purifier for hindustan unilever

 Nathiya Madhan on Jan 2, 2018
Registered name
Mrs. Nathiya
Registered mobile no : [protected]/[protected].
No.13, samarapuri street, t. V. Padi.
Ponneri - 601 204, tamil nadu.

Dear sir/madam,

Two months back we purchased pure-it water purifier for hindustan unilever.

1 month only it working good. After that purification time hugely increased.

Lot of noise coming from the machine.

We are complained 4to 5 times in customer care.

After 15 days sevice persons attended the issue.

He informed as motor...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — faulty circuit board in pureit marvella ro + uv

 Dhinesh06 on Dec 29, 2017
Complaint no c[protected]
I bought pureit marvello ro + uv in april 2016 at rs.18000/-.
It has an advanced alert system which will notify filter change 15 days before completion
On 24th oct 2017, i ordered for gkk1 as alerted by pureit system,
For rs. 2140/-
Technician from pureit visited on 25th oct 2017 and installed gkk1.
Within 2 months, i found that filter stopped working.
When i complained to pureit helpline they said that there is problem with circuit board and it needs to be replaced which costs around rs. 3250/-.

Even before...
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — leaking problem after replacing csf kit

 Pulkit123 on Dec 28, 2017
Hello
My name is v. K sharma, r/o c-139, 2nd floor, anand vihar, delhi-110095, i have replaced csf kit on[protected], which was successfully replaced, but after replacing csf, suddenly leakage problem started in front of that executive who came to replace the csf kit, i told him, before replacing leakage was not there, he said it will be stopped after some hours, but still it's not closed, leakage is still there, i have raised the complaint on ivr for checking the issue, next day i receive a call that you have to pay for leakage as of rs 425/-, i told him that after replacing csf, the leakage...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — frequent change of filters without updating in system

 Suji Selvaraj on Dec 26, 2017
We have changed the gk1 a f gk2 filters but in system logs it is not being updated only sf is updated.. Even if we r not using the pureit change of filter light s blinking every 5 months once.. We feel like distributors are not good they r changing the costly filters getting money from us and updating in system as sf changed which is low in cost than gk1 and gk2...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Pureit / Hindustan Unilever — after sales hindustan unilever pureit marvella installation

 vrinda pillai on Dec 25, 2017
I purchased a hindustan unilever pureit marvella water purifier purely on the name of a renowned company like hindustan unilever. However, at the installation itself i was in for a shock when the installation in charge, a mr. Gyanendra kumar from balaji enterprises (The authorised installation agent) came in and did a shoddy job of installation.

Looks like he was in a bad mood, when he came came in to the kitchen with his dirty shoes, and then before he opened the package itself, he started off saying that this will cost extra and that will cost extra... Somehow, with a lot of difficulty,...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — knorr hot & sour vegetable soup/bad quality mixture of aluminium pieces [Resolved]

 pankaj8054832408 on Dec 15, 2017
14 - december-2017 (Time 9.00pm) yesterday i was using this soup and when i drink this there is a aluminium pieces in this packet that will i show in the images so before u made this checkout the vegetables because of ur small mistakes. Someone life is in danger
Bad product bad soup it is not for good health. This product is make the health in unhealthy condition.
Contact number -[protected]...
Complaint comments  Read comments Complaint category Products & Services

Hindustan Unilever — companies irrospensivenes and poor to poor service [Resolved]

 jbhai on Dec 4, 2017
Our pure it was giving red signal so we complaint abt it in company. It send a technician who came 1 day and went then another day and change it pcb telling that the previous pcb was not able to reset and you will not give its money. As per before information we have to pay 3999 rupees of gkk2. Now after changing he talks with some one and tells that u have to pay additional 2500. So now we told to replace it with previous one because of additional and unauthorised charges. This isnt fair... So plaese help us......
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Pureit / Hindustan Unilever — got faulty filter from the time of installation [Resolved]

 Arghya Guchhait on Nov 29, 2017
I purchased a filter which was defective from the time of installation. After several times of servicing and repairing work also, performance is not satisfactory. Everyday getting a new issues with that. Sent so many follow up mail/ call to customer care. They are not at all responsive. Contacted pureit india service head (Mr. Anjan sengupta). But no step taken from his end. Rajasthan service head (Hindustan unilever) visited the product, but no satisfactory action taken.

Model: pureit classic mineral ro+mf filter
Product serial no. Rcx[protected].
Purchase date -18.09.2017.
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — pureit marvella ro+uv water purifier [Resolved]

 Indrajeet Sisodia on Nov 28, 2017
I’m writing in regards to the subjected complaint number. Below is a series of events that happened with my pureit marvella ro+uv device;

18/11/17 – my device’s gkk2 kit was replaced by a technician for a cost of rs. 3750.
22/11/17 – after the gkk2 was changed, the device stopped functioning for some reason and didn’t start. The same technician came back on 22/11 and fixed the issue within 5minutes.
25/11/17 – i registered a complaint (Mentioned in the subject) again on the pureit helpline number and was told that the technician would visit the next day....
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — pureit marvella slim water purifier/ complaint about control circuit quality [Resolved]

 dyogeshkumar on Nov 23, 2017
Complaint no c[protected]/c[protected]
I bought pureit marvello ro slim in june 2016 at rs.9899/-.
It has an advanced alert system which notified to change sf (Slow green blinking).
On 21st nov 2017, i requested for sf change,
Technician from pureit visited on 22nd, nov 2017 and installed sf. But while reseting
He found that control circuit is not working & advised to change control circuit which will cost me rs 2500.

Now the question is if i would have to replace control circuit costing rs2500/- just after 15 month, then what kind of quality pureit...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit purifier [Resolved]

 Lax22 on Nov 22, 2017
Hi,

This is re my complaint logged on 6th november 2017 for change of gkk 1 for my marvella ro+uv device for my goa location.

I am disappointed to say that the services provided at goa is very pathetic especially south goa. I tried calling the technician and he is even least bothered to pick the call and reply. Its been mre than 3 weeks now, whats the purpose of keeping an unworking unit at my place when its of no use to me? Hence, i request you to either take back the unit and refund my money or send the technician at the earliest.

The worst situation...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — new pureit purchased -no response [Resolved]

 Sudhir Parayath on Nov 19, 2017
I had purchased new pureit from vijay sales on 11th nov and after registering 2 request for installation and demo nobody bothers to come for same
Ur representative called us but not bother to come and install
It's more than a week i have purchased and still awaiting for ur service
Such a service from reputed co like hul is not expected
I should have opted for some other brand for prompt service...
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — pureit / hindustan unilever faulty circuit board in pureit marvella uv + ro [Resolved]

 binnu2312 on Nov 15, 2017
I bought pureit marvello uv + ro in nov 2015
It has an advanced alert system which will notify filter change 15 days before completion

In july 2017, i ordered for gkk2 as alerted by pureit system, for rs. 3850/-
Technician from pureit visited on 2nd day and installed gkk2.

Just after few days, i found that filter is not dispensing water and it is alerting to change sediment filter, gkk1, gkk2.

When complaint, they asked to change gkk2 again for which i had to explain them that its only less than 2 months and asked for technician.
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — non delivery of replacement filter gkk [Resolved]

 dijojohny on Nov 13, 2017
I’m a marvella uv water purifier customer, since 2 years. As my “filter change light” got blinking, i decided to order for a new purifier (Gkk-germ kill kit) from pureit.
• i had ordered for a new filter on 31oct2017 via pureit customercare[protected]. The complaint number generated is rfs 25609212.
• i got a call from the service provider on 02nov telling that the purifier is out of stock.
• i called him back on 06nov to check the status and i got the same response that it is out of stock.
• on 07nov, i raised a new rfs 25740980 through pureit customercare...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — germkill kit order [Resolved]

 surima jain on Oct 29, 2017
I had ordered a germkill kit on 22.10.2017. As per the pureit promise the same should be delivered within 72 hours. The service provider had contacted initially to confirm timings of delivery but hasnot showed up yet.
The customer care service is a big joke at hll pureit. The cc executives keepp asking the same information over and over again instead of checking the records and the senior members and managers are even bigger fools who never call back the customer.
All i want from pureit is to deliver the germkill kit at my registered address that too without any charge....
Complaint comments  Read comments [1]Complaint category Utility Services

Pureit / Hindustan Unilever — sale after service [Resolved]

 shiv shekhawat on Oct 29, 2017
We are using pureit / hindustan unilever ro from last 7-8 months,
I have booked complaints regarding not functioning of unit,
They said that within 42 hours it will be resolved,
As drinking water is most essential, we are waiting for last 50 hours but no proper response from a company as well as caller executive.

Still device has not repaired,

Very bad experience....
Complaint comments  Read comments Complaint category Electronics & Appliances

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