PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
1188
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 210 1000  [PureIT]
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65

Phone:
Phone:
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19
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55
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+91 22 3983 0000  [Hindustan Unilever]
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29

Mobile:
Mobile:
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33
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24

Fax:
Fax:
+91 22 3983 2413  

Customer satisfaction rating
31%
Complaints
1188
Pending
194
Resolved
317
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So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — ro + mineral water purifier

 sagarreddy. Oct10 Kotte on Jun 11, 2019
I just complained about pureit product..i bougt it for 19000 and in one and half year its circuit is not working it should be replaced and will be charged 5500..why should i pay money for faulty circuit if doesnt work for even 2 years whats the use of product..i raised a complaint i dint get a solution but complaint marked as resolved..they forwading my complaint it to their service man ..that service man saying we will charge 5500 if u want we will replace else be quiet..how can my complaint is in resolved mode.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — advance pureit 23 litre germ kill kit advance 3000litre

 bigboss786 on Jun 11, 2019
I already bought a Advance Germ Kill full kit 3000litre in the 24 April'2019by Rs:1099/- From your Companys service Provider"Karuna Enterprise" from kolkata location area.Last 3-days that filter was not working it's become red as indicator board.Problem is that your authorized serivce provider name provided earlier is not providing my Advance Germ kill kit 3000 litere kit, they told me they can provide only 1500 litere as a replacement purpose they said it's a company rules.When am paid the money for 3000litere germ kill kit earlier, they why should i compromise..It's your company default product,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — control circuit failure in 1 year 6 months

 sagarreddy. Oct10 Kotte on Jun 4, 2019
A year ago i purchased pureit ro+mineral, recently there is a indication for changing sf, so we called customer center and they said since warenty over this service will be charged.. So i accepted. And service person inspected pureit and control circuit and said control circuit is damaged and 5500 will be charged to replace it.. If a product doesnt perform well for 3 years.. Why to sell it in market.. Seen many similar complaints on pureit.. Can you please suggest us what to do.. Or take necesary actions to solve this.. If i pay 5500 i can get bislery water cans for two years.. This worst products...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit circuit board issue..

 sagarreddy. Oct10 Kotte on Jun 4, 2019
I bought pureit mineral ro +uv 1 and half year back. For 19000 after 1 year 5 months its started blinking change sf in red color..so i called pureit customer care asked for service since its warranty over they said they will charge 350 ..then later they came to home and said control circuit is gone..need to replace ...5500 for replacement charges..what the hell with these people if every 1 and half year circuit board goes bad..that too a product which they claim as best product not even sustain for 5 years..with 5500 i can buy mineral water for 2 years.i just want necessary action to taken on these...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — service boy didn't respond my query

 Deepaksw on Jun 4, 2019
Sir Maine 24May ko Pureit Demo ke liye Requst diya Tha ki wo aakar check karle Mere ghar KA TDS Kitna Hai Or Mujhe UV Or RO Lena chahiye But Mujhe Abhi tak KOI Response nhi mila Hai Or Mai continously apke customer care ko call Kar raha Hu Par Wo Bhi Sirf Ye keh rahe Hai daily ki Humne Follow Up Kar diya Hai Tomorrow Apke yaha Wo aa Jayega or Call aayega But Aaj tak nhi aaya. Or Please Sir Ya to bhej Dijiye YA Mera Request cancel kijiye. Or Agar Mai Aapka Pure It leta Hu or uske baad KOI problem hoti Hai to Same yahi problem hogi na KOI Response nhi milega Apke Taraf se. To kya fayada Aapka Water...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — no response for my emails and calls from pureit team

 Ravi kiran R on Jun 3, 2019
Hi,

I own pureit ultima ro +uv and 3 months back my purifier's water dispensing button is broken out and after that i contacted customer care many times around 6 to 7 times but i hardly got any response. I had escalated to general manager as well still there is no response. I have lost all the hope i had on pureit and hul. After spending 24, 000 for purchasing the purifier, i am still buying water from outside which is very disappointing and irritating.

Pureit or hul team please look into this asap...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — circuit control issue

 vinodl5 on May 27, 2019
It's not even been two years since i purchased pureit ultima ex ro+uv. Recently saw a red bar in display and called up customer care to inform about the same. After inspection, initially technician told it's display issue later later he confirmed it's control circuit issue, for replacement it will be charged 5000+ inr.
I came across multiple similar issue reported by other customers. I think pure it is designing products which will fail after few months to make more money out of costly product replacement.
Every year we spend around 10000 for kit replacement. This is ridiculous. One...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — poor customer service

 Udhay Shankar on May 21, 2019
I own a marvella ro. From last week it stopped working and on registering a complaint, a technician from your local service partner madha agency (Chennai) inspected the machine and he told that the power adapter has stopped working and he asked me to change the machine and get a new one since there is no stock and they didn't receive the adapter for 3 weeks from hindustan unilever itself.

Damn, why should i change the machine just because you don't have stock of the adapter? The cost of the adapter is 1800 inr. Why would i get a new machine by paying extra 10, 500 bucks?
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — hindustan pureit ultima

 Swarup Supakar on May 20, 2019
Complaint no 34548768
Since when i have bought this product product cost 17k) i had issues. Every time technician came asked me for 2k or 3k rupees. Well this is a good business policy, one clap for that. We are here really suffering from the bad product what you have delivered to us (Utterly disjointed with the product and services). Water is a essential thing making money out of this kind of evil thing. Last 2 years i made 9 compliant for which i have paid 19k, product cost is 17k, so after summing up oh my god 36k i have paid for water. And last week your technician said beautiful words...
Complaint comments  Read comments Complaint category Products & Services

Pureit / Hindustan Unilever — defect in water purifier (marvella ro+uv)

 arcsinha on May 15, 2019
Hello - I had purchased PureIT Marvella RO + UV around Feb 2017 (model RCR[protected]. It did run absolutely fine till Jan 2018. However from Feb, GKK1 light started blinking. I did approach customer care, person came and replaced GKK1 and SF too. Since the 10L water purification and filling takes time, the guy left saying that he will call me afterwards that how the filters are working! Later I noticed that filter was not filled completely while was machine was on and rejected water was keep coming. I did feedback this to the person. He came next day, relooked everything and said seems there is some...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — circuit board problem in pureit marvella ro+uv [Resolved]

 SathishKumar Selvam on May 15, 2019
I have purchased pureit ro + uv on some month of 2016. Till now i had spent money on changing the filter. From the date of purchase till now i have requested pure it to change the filter and it would have cost me more than 10k.

And now on april 2019 gkk2 lights started blinking, as usual i have approached customer care and they have changed gkk2 filter at the cost of around 3k and on the very next day of filter change all the lights sf, gkk1 and gkk2 lights are started blinking, i have contacted the assigned technician and he have changed some thing and it works for me for one day...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — service engineer damage control circuit [Resolved]

 ASHWANI gore on May 11, 2019
I re - installed my pure it filter, after service engineer left water started leaking from full body, again i called him, he told me that prv is required since the water pressure is high. After 2days he came and put prv, after he left again water started leaking from the filter body, i again called him, he checked and told that control circuit is damaged and you have to pay rs.5500 for replacement. Control circuit got damaged because of water leakage, which is service engineer's fault then why i should shell out money for this? Hul please look into this matter, filter was re-installed on 23 april...
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — mis selling and cheating

 Khushboo001 on May 8, 2019
This is to highlight the matter that i was mis-sold this product by your dealer

No fact finding was completed during sales process whether ro is really required with uv. Even after knowing mumbai area like seven bunglows (400061) doesn't required ro at all. Ro can only be suggested to areas if tds is above 300.
Our water with 45 tds can only support uv and due to this misselling water tds level is dropped to 5 which is hypotonic, who (Link attached) has also issued warning low tds can lead cardiac attack and other chronic diseases.
We would have dragged ourselves towards...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — marvella ro+uv gkk1 frequent replacement [Resolved]

 Rohit Verma1212 on May 6, 2019
Had gkk 1 replacement done in january 2019 and in may 2019 it ask for replacement again. Thats when we are 2 members in family and consume not more than 10lt of water daily. This clearly meant either the device is faulty or i was provided with a used filter.
The gkk replacement time is becoming more and more frequent as time passes and company is constantly increasing prices and installation charges.
A shameless money making company, i would request everyone to stay away from this brand, its a cheater brand. Their technicians have gone crazyly greedy....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — low tds water hazardous for health [Resolved]

 neeraj155 on May 1, 2019
Niether amazon nor pureit tell me that you can't adjust tds, it reduces tds to less than10 which is hazardous for health search online how low tds water makes you ill, don't rely on return policy niether amazon nor puriet will do return. If you u talk about replacement they will talks in rude manner.
Don't buy pureit there products will make u ill....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — excessive charges on the parts replacement [Resolved]

 Jagan_K on Apr 30, 2019
Hi,

Recently I had to change the AC DC power adapter (24V, 1.5A) in the PureIT Marvallo RO equipment. This is a simple power adapter usually costs around Rs.300 in the market, the service company was charging Rs.1800 for that part. This is 5 to 6 times more than the usual price, which is totally unacceptable. The service company was blaming HUL for this very high and unreasonable cost.

After so much deliberation, I got Rs.600 discount from the service company. I'm surprised on how come they can give 30% discount just like that.

This equipment doesn't...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — pureit marvella ro+uv pcb problem [Resolved]

 Krutarth Mashruwala on Apr 30, 2019
On 17.2.19, i ordered for replacing gkk2
Technician from pureit visited on 18.2.19 and installed gkk2.
After 8 days filter stopped and alerted to change SF, gkk1, gkk2.
On complaint, tech said that PCB worth 5100 is faulty.
PCB failure after maintenance of gkk2 is common with this product as per past complaints. Pureit not taking any responsibility....
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Pureit / Hindustan Unilever — no technician visit despite repeated call to customer care [Resolved]

 TJVijay on Apr 11, 2019
Complaint number co[protected] booked on[protected] for technical visit for pureit marvelo ro. Issue no power input to unit. Customer care representative promise me to resolve the issue in 48 hours. But till day 72 hours[protected] no technician visited my premises. Despite my repeated call they are good at repeating the promises without any ground work....
Complaint comments  Read comments [1]Complaint category Other

Pureit / Hindustan Unilever — I am complaining about change in service [Resolved]

 Gupta Arindam on Apr 8, 2019
I took my pureit to+ uv set in 07/2017 and as per requirement changed the gkk on 06/18 while i had to spend rs 2695 and as per the list one spare set of presediment filter was given to me which was subsequently changed as per the standard... Today when i changed the gkk, i was not given that spare set of presediment filter and was told that i will have to purchase it at an additional cost of rs 250 when need arise. Also a new charge of rs 300 being charged as delivery charge which was not there in earlier change neither it was told at the time of purchase. This is a deviation from the service process...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — pureit ultima mineral ro + uv outer plastic hook portion damaged

 sundaramva on Apr 8, 2019
I have purchased Pureit Ultima Mineral RO + UV 1.8 years back

The unit's back side plastic hook portion got broken by itself. It is clearly shows how the unit's plastic housing quality is.

The unit's all the parts quality standards needs to be ensured by the company- The minimum requirement of hanging the unit itself not met by the company

I have raised the compliant to the customer care- The response is very very worst. they not even bothered about my compliant simply replying the technician will come and rectify for this I need to pay 300 Rupees service...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

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