PureIT / Hindustan Unilever Complaints & Reviews

I bought Pure it Marvella g2 on 19th march 2022, for rs 9500.

Today morning the water filter stopped abruptly with no LED indication.

When the technician was called. he declared that the circuit board was faulty and had to be replaced, without giving any explanation about why and how it happened.
He notified the circuit card costs rs. 2500.

While checking online, we found many consumers having the same problem with pureit water filter circuits.

Even before the completion of 1.5 years, if the circuit board needs to be replaced what is the value and quality provided by Pure It and Hindustan Unilever.

And what is the guarantee that this will not happen in the future, as the replacement cost for the part is too high. Almost 25% of the original cost.

I ordered a pureit advanced from Flipkart and received it. After that the installation was done by company man but he did not started it. He said he will come in evening. And since then I have Been calling regularly but no one is responding. I am so disappointed. Please replace this product

Complaint
1) CO[protected]
2) CO[protected]
Complaints not responded - diverted to NEW WAVE AGENCY CHENNAI - no response
Other service provider appointed by pure it state that they can sell but not service only NEW WAVE CAN SERVICE - I don’t understand this - is it a cartel operated by PURE IT
PATHETIC SERVICE TILL NOW NO RESPONSE

We requested so many times regarding germ kill kit they are not responding

One technician visited on 24th May 2023 to fix a leakage issue in Marvella Pureit RO. He informed that a part needs to be replaced and will take 2 days. Till date no resolution has been provided. No information is also given on repeated reminders and complaints

Pureit water filter was bought from reliance store with extended warranty of 4 years. Now after 1 and a half year even though 10 tickets being raised nobody is bothered to come for the service or replacing the filters

Gkk2 kit is replaced recently as indicator is pointing to it even it was replaced just few months back. After the gkk2 kit is replaced the indicator started showing the same within 3 days. When complained they have rest the device and the gkk2 showed back to normal. Latter after 2 days only it started again and now they told it is problem with circuit board. Asked the authorized agency So it should be an problem even before with circuit board before gkk2 is replaced.? Complete waste of money for the kit replacement then ?. Now they again asking around 5K to fix circuit board. After reviewing the forum i came to know it is common for many users. Very bad services. They should do the circuit board replacement free of charge as they already wasted my for gkk2 replacement.

They have cover up other people walls with their advertisement without any permission and it has been done in village regularly from last 5 years, case of Bulandshahr (203408) I have loss of 5 lakh rupees as they have destroyed my school paintings and I'm totally devasted and unheard .

I had purchased Pureit copper purifier three years back. Few days back I could notice leakage in it and the very next day the apparatus which was wall mount just broke and about to fall down. I raised the complaint, the technician visited and was told that the outer covering was developing crack in it and that was the reason for the leakage and falling of the apparatus. I enquired what was the reason for the breakdown i was not given any information from the company side. They told me to pay entire amount for the outer covering and get it replaced and they told me the replaced new part also does not have any warranty and can break any time.
This is how the grievance of customer is resolved in this company. There is no value given to customer.

Water leaking from the tank. Not able to store water

Enquired about HUL Pureit ECO max saver GKK and service cost and it is exorbitantly priced at rs 5000 rs
It is too expensive
Other brand service cost and kit replacement is very cheap
Rather than paying so much 2020 model RO would prefer buying a new one

Order #549828 was delivered to me on Sunday (19 March, 2023), as per the return policy mention over the website of Lakme India under FAQ section any order can be return or replaced if the request initiated within 5 day of delivery.
I ordered for three shades of Lakme Matte Lipsticks and received the same order what I ordered but out of these three shades I wand to replace two shades or return the order so that I can re-order with the...

We have been using surf excel matic from last 20 years. But now, all the packs after July 22 have a very strong intolerable smell that we cannot use this product for washing. Everyone starts sneezing whenever i use it. Don't know why surf has changed the powder. Please keep your original smell packs in market again which have been here from years

Hi,

I’ve ordered a GKK2 filter online and booked an appointment online too.

Meenakshi agencies in Chennai called me yesterday and said to buy directly from them instead of from Pureit online.
I told them I purchased online because only then can I use a card.

They said then they won’t come and service at the allotted time and that it’ll get delayed by a few days. I said that the...

Dear Sirs,
Wishing HUL family Happy New Year 2023!
This is to inform you that I am facing continuous issue with my Preuit product which was purchased 6 months ago.
I have been facing issues for last 2 months and almost 5 complaints already done in this regard.
I know HUL is such a renowned brand and would disappoint their customers. Kindly help me with permanent solution for this faulty product.

Best Regards,
Narendra

I started getting acne on my face after using Ponds face scrab. You advertise it to be mild for sensitive skin but it is not. I have got multiple breakouts on my face.

The GKK button is blinking

Recently i have noticed many advertisements for Boost energy drink with many brand ambassadors. So even after consuming the drink from my young also i was noticing the price of the product. But when i started noticing the price i was shocked to see there is a huge price variation in each and every pack even on same containers and same weight.
Now my question is does it come under fair trade practice and when u say a container worth 150 RS is free for the pack of Net 1kg you price it at different prices and put the burden on the consumers.
I have attached few pictures showing different MRP for the same pack, flavour & quantity.

Every 3-6 months it shuts down the water supply forcing consumers to buy spare parts, i.e. filters. Annual maintenance cost is high, around 5-6k. They refuse to replace parts which can restart the water supply alone and force to replace complete filter assembly everytime. Product is designed with fraudulent intends to pull out money from consumers. HUL Pure it must be dragged in consumer court and in civil court for such silent crime. They are earning in crores for no reason on consumers hard earned money. HUL MUST be heavily punished for this. How can they decide to stop water supply of consumer? Vijay sales is equally responsible by opting to sale this fraudulent product

I had raised a complaint in 2019 and todate they are not resolving the issue of the water purifier. they had replaced the components 4 times and again asked to replace the components within months of replacing to meet thier sales and revenue targets. when asked they said they will refund the product cost or replace the entire unit and todate for 3 years have not done it.