PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
1154
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 210 1000  [PureIT]
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Phone:
Phone:
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+91 22 3983 0000  [Hindustan Unilever]
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Mobile:
Mobile:
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Fax:
Fax:
+91 22 3983 2413  

Customer satisfaction rating
29%
Complaints
1154
Pending
198
Resolved
279
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So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (80)

PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — asked to replace all the main filters inside the pureit water purifier

 Mohamed Sabeen on Dec 7, 2018
We bought hindustan unilever pureit water purifier ro+ mf last 1 yrs ago now purifier is not working properly they asked to replace all main filter which cost around 3600rs.. This amount is similar to brand new hul water purifer which cost 5100rs.. Is this product lifetime is only one year? Every year i should pay 3600rs for hul i think
Worthless product...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit classic 23 litre

 basavraj111kore@gmail.com on Dec 3, 2018
I have been using above mentioned pure it filter from march 18. Till date approximately 4500 litres i have consumed. Still gkk showing white... No indication.

From last 3 month my family is suffering from fever, throat infections... I dont know real root cause for it.. Getting fever to only one person is different but its happening for all members... Thats why i am feeling that there may be fault in gkk kit and we are drinking unhealthy water.

By when we need to replace gkk???

What is your system if indicator not showing reading or fault in indicator??...
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — fraud by pureit authorized service center

 VarunNegi on Nov 21, 2018
In my earlier complaint, just after pureit stopped functioning and unable to dispense water, technician took pureit to service center. After taking it back witb fully repaired parts I checked on it and found front panel to be not ours. It somehow changed. As a proof I have uploaded an image showing broken seal is not in order. How can it be justified.
Water dispensing nozel is loosened and water coming of it not in manner it used to be (from its center). This is such preposterous. I have to make a complaint against and if neceasary will move to consumer grievance redressal....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — change gkk1 after 1 year of purchase and after that pcb fault occurred

 VarunNegi on Nov 18, 2018
I purchased pureit ultima mineral ro+uv in october 2017. On october 2018 i changed gkk1 which costs rs. 2200 as required. After 1 month ro unable to dispense water. Pureit technician came after raising complaint and he told me that pcb is faulty and will cost 5400. That means after investing rs.15500 on ro, i have to spend another 5400 for poor quality pcb which might gets faulty dont know in how many days. He also said pump is also not working which will cost me 2500. Meaning 5400+2500 its such a poor quality high end product from pureit. My complaint no is co[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — replacement of part of water purifier

 Seemasaxena208@yahoo.com Sanju!1234 on Nov 13, 2018
My water purifier was giving a red signals for replacement of gkk-2. I called toll free number of pure it and requested for replacement of the same on 8th november. I got a message same day that rishi enterprises is licensed service provider for the same. I called the agency and requested to replace the part on 10th november. As i am a working women and available on 10th november. On 12th november, i got a thanks message for payment of gkk-2 but neither call was attended nor part was replaced, even i stated the facts to mobile number - [protected] but no response came till 13th november and nobody...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — faulty product lakme perfect radiance cream, no replacement initiated

 Parveen_Chhillar on Nov 13, 2018
Hi,
My name is parveen kumar. My contact no is [protected]. I bought a new product lakme perfect radiance cream from a store of lakme brand. They gave me a faulty product. Since last 2 month, i was in touch with them about their faulty product. Sometimes they give the response of my email and some time they don't. I am totally fed up with their service. Now they are not able to respond or never try to talk with their customer. While i rais a complained to replace my product, they told me that replacement is initiated. Till now i don't get my replacement....
Complaint comments  Read comments [1]Complaint category Cosmetics

Pureit / Hindustan Unilever — faulty product lakme perfect radiance cream

 parveen chhillar on Nov 13, 2018
Hi,
My name is parveen kumar. My contact no is [protected]. I bought a new product lakme perfect radiance cream from a store of lakme brand. They gave me a faulty product. Since last 2 month, i was in touch with them about their faulty product. Sometimes they give the response of my email and some time they don't. I am totally fed up with their service. Now they are not able to respond or never try to talk with their customer. While i rais a complained to replace my product, they told me that replacement is initiated. Till now i don't get my replacement....
Complaint comments  Read comments [1]Complaint category Cosmetics

Pureit / Hindustan Unilever — circuit board needs replacement in short period

 Kataria Sahab on Nov 10, 2018
Bought pure it ro + uv approx 1.5years back for 13000 and after that my bad journey with pure it started. Within 1 year changed to filters gkk1 and gkk2 which costs around 2000 and 3800 respectively which is almost 50% of the total cost. Now again it stopped working and now the engineer is asking another 3250 as the circuit board is not working. Must say this is the worst product i have ever bought. Can anyone help in this matter....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — water purifier service

 Sreedhar Subramonia Iyer on Nov 10, 2018
I am writing to you because of the extremely bad service i received from your service provider in bangalore. I believe jm home solutions is the agency earmarked for service in my area, indira nagar. Of late the quality of service has been deteriorating with the latest being the leak issue which remains unsolved for more than 1 month now. It all started after filter was changed by the service person (Vijay). He came for the second time after i raised another ticket for leak (You can check records for me) and went back saying it is a "tank issue" and tank has to be replaced. When leak came first time,...
Complaint comments  Read comments Complaint category Food

Pureit / Hindustan Unilever — poor service for reinstallation

 savan anjaria on Nov 9, 2018
Since last one week I am trying to chase pureit helpline people to register a service request to reinstall Pureit Marvella RO + UV device at my new address. Everytime they used to say that, just before logging the service request, the server has gone down and the request can't be raised. This was the time near to Diwali festivals. So, I thought people might be doing that to not to entertain any request during festival times. I logged a service request on 8th November then (CO[protected]. They had told that, it will be addressed within 24 hours. But, that didn't happen. Today, since last 4-5 hours...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — germkill battery kit life

 Vsatam on Nov 8, 2018
I have a Pure it water filter. I have been using the filter since many years.

However since last couple of times I have noticed that the germ kill battery of 3000 litres which usually lasts for 6 to 7 months, now lasts only for 4 months or lesser than that.

I have even noticed some white powder floating on the surface of water. This could mean that something is wrong with the battery.

I had bought a 3000 litres battery on 20th June 2018, which got over on 30th October 2018. This means instead of 6 months, the battery lasted for only 4 months.
Complaint comments  Read comments Complaint category Appliances

Hindustan Unilever — unit not for sale is sold to me

 Vivek satarke on Nov 2, 2018
Dear. Sir,
Today i purchased two units of dove soap from final provision durg c. G.in both the units i didn't find the date of manufacturing. Nor the price even the weight is also missing but it has printed that"individual unit not for sale do not open without outer carton"i. Could not understand the marketing policy. It doesn't prevail in india. Where consumer is not knowing about the product. Is it a sample which is sold to me. Pls look in to the matter....
Complaint comments  Read comments Complaint category Cosmetics

PureIT Water Purifier — multiple complains no update from pureit.

 meenal bhardwaj on Oct 26, 2018
This issue has been ongoing for around 2 months now.
There is leakage happening in our marvela uv, i have been constantly calling pureit customer and the agency assigned no body has any update.
They took 1900 for warranty extension from me and a month back (Before leakage appeared) installed germi kit set worth rs 1000. Now no body gives me update on the warranty extension and when would the new part come.
Horrible experience with a big company like this.
I have no receipt of 1900 that i gave for warranty extension, service provider person told me i would get a message...
Complaint comments  Read comments Complaint category Unauthorized charges

Pureit / Hindustan Unilever — pcb damaged in 1.5 years

 Shriharsh Sistla on Oct 26, 2018
We purchared pure it marvelaa RO + Uv on 17th march 2017 and it had many changes of filters of different types in this time period but 5 dyas ago all of a sudden the machine stopped functioning completely. .
When complained the technician told us that PCb needs to be replaced . Costing me 3200.. help... This doesn't do justice to our money as it is just 1.5 years old . . .where's the quality? Such a huge brand i need my money refunded for the repair...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — complaint about product quality

 pradeepbr on Oct 26, 2018
We bought a pureit ultima 10 liters ro + uv electric water purifier on[protected]
We spent around 2500 for filters replacement in last one year.

Now there was a deference in the water taste and we raised a complaint ad your executive is saying needs to change the pump which costs 2500.

What is the problem with the quality? This happening now after just complition of warranty period. This is not the proper customer service you are maintaining....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — worst technical support & service support

 prateek4545 on Oct 25, 2018
I bought pureit marvello uv + ro in 2015 at rs.18000/-.
It has an advanced alert system which will notify filter change 15 days before completion
In October 2018, i ordered for gkk2 as alerted by pureit system, for rs. 3850/-
from the regular pureit technician who generally visits for regular service (Gangaram) and installed gkk2.
After one day, i found that filter is not dispensing water and it is alerting to change sediment filter, gkk1, gkk2.
When i complained the same thing to that pureit technician he said that there is problem with circuit board and it needs...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — fake amc fraud by company executives or vendors

 Priya Khatri on Oct 25, 2018
I have pureit marvella ro + uv.in april, i called pureit helpline for 'change sf' light blinking. A technician visited and on further examination he found that there is membrane issue. I called pureit helpline again and tgey pitched me the idea of amc. I took the 3 year amc for rs. 8000 and got the bill. The next 2 times when technician came, my amc was checked and i got free service.
Now when i want to use that amc, the company tells me that it is not valid and that the vendor mentioned on bill is not their vendor. I waant to understand that every time a vendor is assigned to me, how would...
Complaint comments  Read comments Complaint category Unauthorized charges

Pureit / Hindustan Unilever — pureit ultima water purifier [Resolved]

 indu82 on Oct 23, 2018
I have sent the below mentioned mail to pureit unilever company for the complain of defective product of water purifier but still waiting for response —

I would like to inform you that on the month of february, 2018 i purchased one water purifier (Pure it ultima) of hul. My registered mobile no is [protected] and name aloke paul.

First thing this is the biggest mistake i have done till date. Anyway from purchasing to till date we have always been misguided by pureit representative including pureit sales person to customer care executives. Before purchasing this item,...
Complaint comments  Read comments [1]Complaint category Utility Services

Pureit / Hindustan Unilever — posted in twitter no response for my compliant

 dhanasekar85 on Oct 22, 2018
I have bought pureit water purifier from pureit. From day one facing the issue, with the help of srinivasan it was replaced to new machine. Three months before, i have changed membrane by spending 2550 rupees. Now, technicians say again membrane got damaged asking for 1500 rupees. I/m not ready to pay single rupees, please take necessary action to resolve my complaint.

I've tweeted to higher person in pureit team, no response from them....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit classic auto leakage problem

 anand62 on Oct 22, 2018
I'm having this pureit classic auto since last 4 years. For about passed 1 year we are facing this water leakage problem from machine. 3000 ltr filter kit lasts for about 3-4 months, we always order kit from pureit customer care. They assign 361 degree solutions as service provider (Ff3 jaydeep tower. B/s dharnidhar bridge, vanna, ahmedabad. Today their technician visited for kit replacement, we asked him why this 3000 ltr filter lasts for couple of months, so he called their office and some very rude lady sahima or saima gave me very rude answers and said wether you use the machine or not you will...
Complaint comments  Read comments Complaint category Products & Services

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pcb damaged in 1.5 years
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Pureit / Hindustan Unilever
circuit board needs replacement in short period
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Pureit / Hindustan Unilever
water purifier service
2 days ago
Pureit / Hindustan Unilever
change gkk1 after 1 year of purchase and after that pcb fault occurred
2 days ago
Pureit / Hindustan Unilever
asked to replace all the main filters inside the pureit water purifier

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