PureIT / Hindustan Unilever Complaints & Reviews

I purchased pureit Max water saver on November 19 2022. In 1 year 6 month o[censored]sage my mother board is gone

Even before completion of 1.5 year, if circuit board needs to be replaced what is the value and quality provided by pureit?

Looks like pureit is intended to work only till the warranty period

Replacement of ESF

I have asked to replace GKK kit post I see the filter change indication. The technician arrived and changed the gkk kit on my filter but after changing the kit, u see the water is getting leaked and though I shutdown the filer, the water is getting wasted. I raised a complaint with customer care, I was asked to change some sensor part for which I agreed but again the water leakage started. Then again, the service person is asking to change PCB board and so on . I have spent around 4k and now again I need to spend another r handsome amount to fix the issue. They are just looting money without fixing the actual issue.

I am writing to express my deep concern and disappointment regarding a recent experience I had with one of your products, Surf Excel. As a loyal customer, I have always trusted your brand for its quality and reliability. However, my recent encounter has left me severely distressed and in need o[censored]rgent action.
Upon using Surf Excel, I experienced a severe skin reaction known as pompholyx, resulting in the formation of painful blisters on my hands. This distressing condition has not only caused me immense physical discomfort but has also significantly impacted my ability to carry out everyday tasks, including my work responsibilities.
In order to alleviate the symptoms, I have resorted to multiple steroid treatments and medications prescribed by medical professionals. Despite these efforts, the condition persists, hindering my daily life and causing undue stress and inconvenience.
As a responsible consumer, I feel compelled to bring this matter to your attention not only for my own well-being but also for the safety and well-being of others who may be at risk of similar adverse reactions. It is evident that there may be an ingredient or component in your product formulation that is triggering such severe allergic reactions in consumers like myself.
Therefore, I strongly urge your company to conduct a thorough investigation into the formulation of Surf Excel and identify any potential allergens or irritants that may be contributing to such adverse effects. Additionally, I implore you to take immediate corrective action to rectify this issue and ensure the safety of your consumers.
Furthermore, I urge your company to provide clear and comprehensive labeling on all products, including any potential allergens or irritants, to enable consumers to make informed choices and prevent such incidents from occurring in the future.
In conclusion, I sincerely hope that you will take my complaint seriously and initiate prompt measures to address this matter. As a valued customer, I trust that you will prioritize consumer safety and uphold the integrity of your brand.
I appreciate your attention to this urgent matter and look forward to a swift and satisfactory resolution.

My pureit water tanks leaks often and no one is able to fix it

Hi Sir/Madam,
On 6 Feb a technician from PureIt vendor (Sharanya Enterprise LSP) came to install GKK kit for my Classic G2 Mineral RO + UV machine he had installed 2 filters but didn't installed last filter and said would require Housing case for that for which he will provide for free but he took extra ₹200 with the GKK kit charge of ₹3250 total money was paid to him via UPI (transaction I'd - T2402061538291019597362) Total -...

Need status on debenture shares BD 1938452 in the name of Saroj Lalit Raut change of address for Rose Marie Almeida (not done for 43 years) HLL 2882390...

Job for pencil packaging is scam .. and asking money to get the job. And there are providing the watsapp number to contact them

Actually Lifebuoy soap is Toilet soap, but according to TV advertisement this soap is bathing bar which is wrong.
So I request you. Please take the action immediately against this product.
Thank you
From,
RAMASHISH KUMAR
Daltonganj, palamu jharkhand

Hello Sir,
I purchased the said machine (Pureit Vital Max) on 08th April 2023. from last few days My Filter water has odour thats why i raised complaint on 18th Dec. 2023. A technician visited on 19th December to my house and changed the outer (external filter) by charging 475/- Rs. and no other service done by him inspite of asking him to do servicing. he only changed external filter. Now, next day my filter stopped working. Certainly he did not handled the filter well. He only changed external filter and no servicing was done in spite of about 08 months passed since purchasing the machine.
Also, i raised complaint initially to update my RO warranty date. As I have bought my RO machine on 8th of April 2023, its warranty should be applicable up to 8th of April 2024. however, nothing has been done in spite of assurance provided by you for the same. Still your webpage is showing that Machine's warranty is expiring on 8th of January 2024. Please, look into the matter and take necessary action from your end so that I can use my machine happily.
Name-Santosh Tiwari, Order No[protected]
Mobile- [protected]

I purchased my RO water purifier from Vijay Sales on 29/05/2023. Just after 6 months it starts showing an indication that you need to change the Sediment filter. I contacted customer care and then came to know I needed to for the consumable part and service charges also, it's totally unacceptable that consumers need to pay under warranty. PureIt should stop giving warranty.

I booked a Service Call on October 10 and still no technician has came yet The Franchise - I tech Electronic LSP is just making me wait for a week and still no resolution absolutely Pathetic service by pureit

I am writing to express my disappointment and dissatisfaction with the Hindustan Pure It 10 Ltrs Ultima ECO RO+UV water purifier that I purchased on [25/01/2023]. Despite my initial excitement about the product, I regret to inform you that I have encountered numerous issues with the unit within just five months of its purchase.
The primary concern is related to the inefficiency of the filters. When I initially bought the Ultima ECO RO+UV water purifier, I expected it to deliver high-quality purified water consistently. However, I have noticed a significant decline in water quality over the past few months.
The water output has a strange taste and odor, which clearly indicates that the filters are not functioning as they should. This issue is a matter of great concern, especially considering that the health and well-being of my family depend on clean and safe drinking water.
I kindly request that you take immediate action to resolve these issues. This may include repairing or replacing the unit with a fully functioning one and ensuring that the replacement unit does not suffer from similar problems. I believe that as a customer, I have the right to expect a high level of product quality and customer satisfaction, and I hope you will address my concerns promptly.
Please let me know the steps I need to take or the information you require to proceed with the resolution of this matter. I would appreciate it if you could expedite the process to minimize any further inconvenience.
I look forward to a swift and satisfactory resolution to this issue. Your prompt attention to this matter will be greatly appreciated.

Sincerely,

PEDDANNA

I bought Pure it Marvella g2 on 19th march 2022, for rs 9500.

Today morning the water filter stopped abruptly with no LED indication.

When the technician was called. he declared that the circuit board was faulty and had to be replaced, without giving any explanation about why and how it happened.
He notified the circuit card costs rs. 2500.

While checking online, we found many consumers having the same problem with pureit water filter circuits.

Even before the completion of 1.5 years, if the circuit board needs to be replaced what is the value and quality provided by Pure It and Hindustan Unilever.

And what is the guarantee that this will not happen in the future, as the replacement cost for the part is too high. Almost 25% of the original cost.

I ordered a pureit advanced from Flipkart and received it. After that the installation was done by company man but he did not started it. He said he will come in evening. And since then I have Been calling regularly but no one is responding. I am so disappointed. Please replace this product

Complaint
1) CO[protected]
2) CO[protected]
Complaints not responded - diverted to NEW WAVE AGENCY CHENNAI - no response
Other service provider appointed by pure it state that they can sell but not service only NEW WAVE CAN SERVICE - I don’t understand this - is it a cartel operated by PURE IT
PATHETIC SERVICE TILL NOW NO RESPONSE

We requested so many times regarding germ kill kit they are not responding

One technician visited on 24th May 2023 to fix a leakage issue in Marvella Pureit RO. He informed that a part needs to be replaced and will take 2 days. Till date no resolution has been provided. No information is also given on repeated reminders and complaints

Pureit water filter was bought from reliance store with extended warranty of 4 years. Now after 1 and a half year even though 10 tickets being raised nobody is bothered to come for the service or replacing the filters

Gkk2 kit is replaced recently as indicator is pointing to it even it was replaced just few months back. After the gkk2 kit is replaced the indicator started showing the same within 3 days. When complained they have rest the device and the gkk2 showed back to normal. Latter after 2 days only it started again and now they told it is problem with circuit board. Asked the authorized agency So it should be an problem even before with circuit board before gkk2 is replaced.? Complete waste of money for the kit replacement then ?. Now they again asking around 5K to fix circuit board. After reviewing the forum i came to know it is common for many users. Very bad services. They should do the circuit board replacement free of charge as they already wasted my for gkk2 replacement.