PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 22%
Submit a Complaint
1277
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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46
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31

Phone:
Phone:
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32
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22
+91 22 3983 0000
[Hindustan Unilever]
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12
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14

Mobile:

Fax:
Fax:
+91 22 3983 2413

Customer satisfaction rating
22%
Complaints
1277
Pending
283
Resolved
208
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So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (63)

PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — pureit ultima ro+uv purifier disappointed customer :( | device sl. no rcr3300011299

 jainashwini on Jul 25, 2017
I'm a customer of PureIT Ultima RO+UV purifier and have been using it for nearly two years.
Purifier didn't function properly since the day it was installed, every month we face some or other issue with the device. I'm sure that money I've spent so far on changing spares, filters and service charge of for maintaining this machine would have exceeded the purchase price :(

I've been experiencing a delayed and lethargic response from the customer service. Initially, I was contacting the technician directly but customer service asked me to always contact them first and I started...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit water leakage problem

 Mahesh Sarda on Jul 22, 2017
We have taken a pureit and since two weeks the machine is giving a trouble in terms of water leakage when we have lodged a complaint with pureit the executive after mere followup has visited the home and stated that the problem is due to gas which is to be repaired by getting another machine. Today it's been a week and still he didn't turned up and when my parents called him he was so rude that i cannot express the words. This has to be sorted out immediately since it is with concern to a drinking water and we have little children's in our home. We are forced to get the water from outside but for...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — new ro bought gives problem every month

 RajaRajan Manickam on Jul 21, 2017
Hi,

I bought a ro from sri ram enterprices. From the day i bought, immediately rom gone in 2 days. They changed. Later water started leaking, they collected 600 extra and put pressure control (Still water is leaking).
Almost daily too much vibration is happening and they told it is normal with this product. Previoulsy last 5 years i used same company ro. I never faced this. So, i went and bought same one.

Please let me know the procedure to get refund. I strongly believe they sold second hand product.

Top of that, indicator turing to red and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit water purifier

 karthik1966 on Jul 18, 2017
We bought a new pureit ultima water purifier on 13/7/2017. When installed on 17/7/2017 it was not working properly and leakage from every part of device so it should be replaced with a new one of the same brand. It should be done by pureit hindustan lever co. Otherwise we will put a case against the company regarding this fact through consumer court...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — I am complaining about pureit warter purifier

 karthik1966 on Jul 18, 2017
We have bought the pureit ultima ro+uv water purifier at vasanth @co tambaram on 13-7-17 it has been installed on 17-7-2017 but it was not working properly due to manufacturing defect. Water vame flown all over from inside and it has been switched off automatically. We suspect the device have material defect. So we request you replace it with a new one.
We have bought a pureit ultima ro+uv water purifier from vasanth @co tambaram on 13-7-2017. And it has been installed on 17-7-2017 but it was having manufacturing defect. It was not working properly due to defect. Water came from inside and...
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — huggies wonder pant

 Mirza Ehteshamul on Jul 17, 2017
Hi,
Myself mirza. E. Haque from jamshedpur, i have a complaint regarding a product which was purchased from the reliance fresh outlet in jamshedpur on 18th june 2017. Time around 17.59 pm. Purchse bill no. - c8436 -0167, packet details was t 37, date 23.03.17. Amount was rs. 699. Was huggies wonder pants for my child detail was (L - 9 to 14kg) 50 pieces. I have faced big problem with it as it was leaked and spoiled all my child dress after she use within 3 hours duration. Even i have make a complain to the store manager about this but he said i will send mail to the customer care person...
Complaint comments  Read comments Complaint category Kids & Baby

Pureit / Hindustan Unilever — water coming down very slowly

 Sumit Kothari on Jul 15, 2017
Water is not coming down. It is coming very very slowly even after multiple cleaning. This is a new container that i have brought about a year ago and it's not working properly which is also degrading our health. Can you please look into this matter and solve it asap. Your quick action is this regard will be much appreciated. Thanks in advance for your help....
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — Non availability of pureit intella 12 ltr germkill kit [Resolved]

 jindalkushaldeep on Jul 12, 2017
I had purchased 12 litres capacity pureit intella 3 year back. Last year i got germkill kit online from ebay but i want to change again the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, it is also not available online at any site.
Please do the needful.
Regards
Kushaldeep jindal
9777442228
Angul...
Complaint comments  Read comments [1]Complaint category Utility Services

Pureit / Hindustan Unilever — Equipment filter gkk-1

 anish123ster on Jul 10, 2017
Good day,

I am using pureit marvella ro.
Name: anil kumar singh
Phone no.: 9044601509
Pin: 226010

2 months back i orderd gkk-1. Same was delivered but during installation it was discovered that the carbon filter was having pin hole and so the technician took the new filter and installed the old one and left with the promise of coming on next day with the new one.

No one came on next day.

On third day the filter stopped working and i registered a complain and after repeated reminders 1 person finally came and said that...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — Delivered Damaged water filter

 kakoli m on Jul 8, 2017
We reported a complaint against a damaged product we received. The main water holder is broken on one corner. We called the next morning and got no fruitful response. We have a very serious kidney patient at home and at night we were told about the lack of filter with the company. We have been buying bottled water for the last 3 days and the entire process has been shocking and highly dissatisfying. Please look into this matter ASAP as we refuse to use a damaged new product. It is still unused....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — Regarding PCB failure

 OMaheshRao on Jul 6, 2017
Hi i wish to inform that i have purchased hindustan Unilever pureit Marvella ro plus uv last year june 2016.
Gk1 kit replaced in june 2017.
15 days after warranty the PCB not working.
The technician asking 3200 for replacement.
Why do you put such inferior quality of PCB.
The website is full of complaint s regarding faulty PCB.
Please verify and change the PCB immediately.

Mahesh...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — Marvella RO

 Ugetabhi2002 on Jul 4, 2017
Complaint 178782708 I logged a gkk2 replacement order and got a message that gkk Will be free if not delivered within 72hrs as part of pureit promise, I received a message from agency that they are not bound by such promise, the technician called me and wanted to come right away, I was in office, asked him to come the next day, the next morning I kept calling and got different timings of technician. I called up customer care and they said I should get the gkk2 free since it is more than 72hrs since order, finally after arguments with agency etc, I got a call from technician and I was running late...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — Brand new product but not work properly

 pravin8487 on Jun 28, 2017
My name pravin bhavsar, since i purchase hindustan unilever / pure it water filter product from ashray sales, ashirwad nagar, nagpur, maharashtra. There are many problems occuring in the product continuously. Engineers provides hopeless service and excuses. So i want to replace the product as soon as possible.
Since i purchase the pure it marvella (Ro+uv) model from ashray electronics aashirwad nagar nagpur, there is continuous problem is occuring in your model. I do the complaint many times but your engineer is not able to solve the problem of pure it model. So please exchange it. Otherwise...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — Serious issue after filter was attended — rfs/22449022

 Sujit Muchande on Jun 26, 2017
To whomsoever is reading this from hul

As per rfs/22449022 work not done properly by your vendor supertech services on 19th june 2016 and after your authorised person from pune attended my call, filter started leaking. Also not sure if the filter is providing pure water after taking rs 1149 and replacing csf.
All in the family have fallen ill. This is a very serious crime like situation and customers life is at stake after buying your costly filter. Kindly get this rectified today to avoid further escalation....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — Pureit marvella ro + mf

 angrycustomer1 on Jun 26, 2017
Complaint number c178738241 this is the second complaint, the first complaint was raised a day before or so and just after an hour that technician left, i could see leakage and water spillage from the body of the machine. I got this pureit marvella ro+mf just in january. Now regarding the complaint number, 3 new technicians visited till date and today also someone is supposed to come but no one could resolve the issue. The plastic body has a crack or something so water keeps on leaking off from the bottom of the filter. Also the tank never seems to get full and indicator is off for that particular...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — No response on the complaint raised, poor services [Resolved]

 Hemantka on Jun 19, 2017
I have taken this hindustan unilever pureit ro classic mf around 1 year back. It begin with the problems. Within warranty, it could some technical issue 2 times. I raised the complaint and they have taken around 1850/- for some replacement of the kit. They have given me 6 months warranty but there is again a problem with the water content within 4 months.
I raised the complain again and after checking the same, they took again 350/- and changed another part.
Within 4 days, the problem reoccurred and have again called the customer care and raised the complain.
However, some technician...
Complaint comments  Read comments [2]Complaint category Utility Services

Pureit / Hindustan Unilever — Water leakage

 c.santosh on Jun 12, 2017
It is hardly one month form the date of purchase and i have registered the water leakage complaint for 5-6 times in a month, the service engineer come and makes some fix will is not lasting for 3-4 days, i don't understand how come there are many issue in a brand new piece. I have wasted my hard earned money on this garbage. My issue is not resolved and money got wasted.

I need to get this issue resolved for permanent, if the issue cannot be resolved then i want refund of my money.

Regards,
Santosh...
Complaint comments  Read comments Complaint category Products & Services

Pureit / Hindustan Unilever — Faulty water filter [Resolved]

 Jainam Jayati shashanam on Jun 10, 2017
We have purchased uv+cold pureit
Marvella on 10.03.2016 from vijay sales. But in may it's cooling system was suddenly out of order. Vijay sales taken complaint and attended technician told that due to such fault this model product was disscouninued by company. No solution of repairs because of faulty product. Now water flow also blocked after technician check up. R company cheated us by selling faulty product?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — Marvella water purifier - servicing [Resolved]

 Nmenon on Jun 9, 2017
The servicing options for marvello water purifier are terrible. They tell you that their service agent will be respodning with in 24 hrs and send you sms reg the same. But their service centers are terrible.
I was given no of raaj enterprises (Service agents) but they only lead me on as to when they are coming and then finally ending with the response that the technician is on leave and they don't know when they can come.
Such terrible customer servicing is not expected of hindustan unilever products. They should do a through check up before assigning service agents and not allign...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — Marvella ex ro + uv [Resolved]

 amits75 on Jun 8, 2017
I bought this product on 7th may 2017.in less than a month water stops coming show sf light. The technician comes after 2 days to replace and says circuit problem and that he will come with the circuit. Next days comes with circuit and says the problem is with the motor and they dont have it in stock. And that it will take 3 days.
The product given to me is faulty and should be replaced as in less than a month they are talking of replaced all main component.

If this is not call a faulty product then what is?

Please have the product replaced with a new test working...
Complaint comments  Read comments Complaint category Electronics & Appliances

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