PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
1163
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 210 1000  [PureIT]
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Phone:
Phone:
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+91 22 3983 0000  [Hindustan Unilever]
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Mobile:
Mobile:
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Fax:
Fax:
+91 22 3983 2413  

Customer satisfaction rating
30%
Complaints
1163
Pending
199
Resolved
297
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So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (81)

PureIT / Hindustan Unilever Complaints & Reviews

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Pureit / Hindustan Unilever — faulty machine and substandard service - pureit ro + uv classic

 Gokulnath Rajendiran on Feb 13, 2019
Hi,

My contact number is [protected]. This is regarding complaint# co[protected]. As part of this complaint, filter membrane, sediment filter and solenoid valve was replaced on 19-jan-2019. However, within 2 weeks time machine started having problems. It was taking close to 2 hours to purify water and fill the tank. I contacted the concerned technician on 8-feb-2019 and he visited for check on 11-feb-2019 only to say that the membrane has gone bad and it has to be replaced again from my pocket.

Its really frustrating to say the least that i am being ask to pay again...
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — pureit ro + uv

 Pragati Bhatia on Jan 30, 2019
I am not at all satisfied with the product. The motor makes horrible sound and technician has no solution for it. Its cutoff button doesnot work properly and has been replaced two times. The product is under warranty. I purchased this product from best price which i think keeps faulty and discarded products of hu. I dont want this product in my house but as usual poor support from hu team....
Complaint comments  Read comments Complaint category Appliances

Pureit / Hindustan Unilever — ultima uv ro

 Piyushtiwari on Jan 30, 2019
I had log the Complaint on 25th jan. No one Addressed this issue So far.
Complaint no is #CO[protected].

I called plenty times in customer care and every time they told me they are addressing this issue.
Even they are not responding on mail as well.

I had a call With there agents Deepak and Bhuesh but they promised me get this case escalated. Bhuesh (Super Visor) told me he will give me call back in 5 mints. They guys are playing and responding neither over mail nor over phone.

I called them every morning and first they told me "we are sorry...
Complaint comments  Read comments Complaint category Utility Services

Pureit / Hindustan Unilever — control circuit issue with pureit ultima ro+uv

 Ashirwad Kumar on Jan 29, 2019
I purchased pureit ultima ro+uv in 2016 and got replaced the gkk1 in september 2018 when the problem started and the indicators are not showing correct bars. Even after notifying the same to the vendor on same day, nothing was done and the problem continued. Now they are saying that control circuit needs to be changed that costs around 5500. It's ridiculous that in 2 years the circuit started malfunctioning. Why the vendors are not handling the complaints efficiently? Even after paying 250 for each visit we are not getting proper service.

Also the vendor has damaged my glass panel...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — service not provided

 रोहित देशपांडे on Jan 21, 2019
Hi i have pureit advanced filter. The water is not getting filtrated since last two weeks. I lodged a complaint through pureit's helpline. I got the response that the service executive will visit you shortly.
Thereafter from next day we daily called the consumer helpline and got the answer that senior technician will visit shortly. One number was provided of lalwani sales pune. Got a call from them that technician will visit your house the next day, he hasn't visited yet.
I had to make daily calls to take the follow up daily.
Yesterday the pureit helpline executive said that...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit water purifier uv + ro

 Murali Krishna Velamakanni on Jan 17, 2019
I have been using pureit water purifier uv+ro for the past over 5 years. Recently the system is giving repeated problems and i am spending quite a good amount of money on it. Recently i got it repaired from your authorized agent and spend almost rs.10000/- and this happened in october, 2018. During the process of the repair since i am spending a lot of amount i enquired if there is any exchange offer available so that instead of spending rs.10000/- on the old one i can as well get a new one by spending another rs.1000/- or so. But the company said there are no such offers and i got my purifier repaired....
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — false information and closing tickets without contacting

 Neevisha on Jan 16, 2019
I am extremely saddened by the behavior of gachibowli, hyderabad technicians. I have registered a complaint of water impurity for more than 3 months back. Technician came and said everything is fine. When i asked for amc, he said we don’t give. I called to the service center and they said they actually give and they raised request on my behalf but technician never visited or called me till today. Today at 11.30 am, they have called me and said we will give amc but no germ kill kit will be replaced under that, only small maintainence will be covered. I asked where is it mentioned then they are...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — water filter

 jaykumar.shah on Jan 14, 2019
On 26.12.2018 the problem of water filter i. E. Change of gkk was resolved. But immediately in next week i. E. On 7th jan 2019 same problem recurred despite fixing new gkk by the company. So on 7th jan 2019 again a new complaint was register vide complaint no co[protected]. Now till date no response from the company or from its service centre. On calling again the random reply was given that reminder will be sent but no any kind of assurance for the service. On the contaray they also said technician will again charge rs. 250 for visiting the place. When argued for it they said you talk with the service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — wheel powder materials is not coming from brijada company.

 sameershetye on Jan 11, 2019
Brijada company chi complain karaychi ahe
He lokanna mi order deun 1 mahine hun ver jhale purchase order geun pan
Material ghalat nahi ya. Wheel powder cha.40 pkt mi order kele hote 01 kg pkg wale pan tya lokanni atta paryant material pathvala nahi, mala tenchi manas
Boltat ki tumcha address bhetat nahi prabhadevi cha, jas ki mi dubai la rahato ani tenna maza address bhetat nahi, don sales man yeun gele pan order atta paryant pohchli nahi kay karayach ani maza phone pan uchlat nahi store madhe ani boss mr sandeep suddia. Tumhi kahi tari kara sir ani mala materials bhetu dya...
Complaint comments  Read comments Complaint category Business & Finances

Pureit / Hindustan Unilever — faulty circuit board in pureit marvella ro+uv

 ramadusu on Jan 8, 2019
I have purchased PureIT RO + UV on May 2016 with 1 year extended warranty for 18K. Till now I had spent twice for GKK1 n GKK2. Recently 3750 in March 2018, 1000+ in June 2018 and 2650 in end of Nov 2018. From the day of purchase to till now I had spent around 15k on it.

And now Jan 2019 all SF, GKK1 and GKK2 lights are started blinking, when approached customer care they said its a circuit issue which costs around 3500.

I am really confused whether Purifier works for me or for Service provider's benefit. I will never suggest anyone with this product....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit ro pcb [Resolved]

 Amit - 2110 on Jan 6, 2019
Hi, i have pureit advanced ro system bought in july 2017. I had changed gkk1 in july 2018. This week water dispensing has stopped and upon checked by the technician, pcb is faulty and needs to be changed, costing 2500 rs.

Even before completion of 2 years, if the circuit board needs to be replaced what is the value and quality provided by pureit?

Gkk2 + pcb cost is almost equal to a new ro system. Very bad quality of products....
Complaint comments  Read comments [1]Complaint category Appliances

Pureit / Hindustan Unilever — pureit marvella uv +ro faulty control circuit [Resolved]

 divs1995 on Jan 5, 2019
I bought pureit marvello uv + ro in sep 2017
It has an advanced alert system which will notify filter change 15 days before completion
In sep 2018 i got the control circuit changed under warranty. 15 days ago i ordered for gkk1 as alerted by pureit system
Technician from pureit visited on 19th dec 2018 and installed gkk1 and charged 2650 rs.
On 4th jan 19, within 3 months of control circuit replacement it got failed again. This indicates how low grade parts they replace in spare parts and that too wothout warranty
When i complained to pureit helpline they said...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — dealer neglected service

 Kongara Srinivasa Rao on Dec 30, 2018
We are hul customers since 4 years. We love our products. But we are unhappy with dealar in my area ie khammam, telangana, pin 507002
We are ordering gkk2 on nov 10 till this date we not get the product. I am already complent near 3 times on dealer but no response. At last i compromised ur delay we are already to go with other companies. Please understand my problem we are hopeless ur services
Thank you

Mob no :[protected]...
Complaint comments  Read comments Complaint category Utility Services

Pureit / Hindustan Unilever — pureit ro [Resolved]

 9810000054 on Dec 26, 2018
There is water leakage in ro, new ro installed only two weeks back. Complaint lodged on 22.12.2018, tat was given for 24 hours. But even after 5 days, no body is listening. Call centre staff is very aggogant. Though reminded several times, not ready to listen. Very poor quality of service. It reflects regrettfully poor service from a so called branded product. My complaint no. Is c[protected] dt.22.12.18 given by call centre. Any body from pureit would look in to it — d. K. Arora...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — agonizing pain for maintaining (hul ultima ro+uv) with 2 year of usage [Resolved]

 brijendersingh21st on Dec 16, 2018
I had bought the device in nov, 2016 for from one of the outlet in lucknow, post the technician came and informed the device was missing one of the accessory boxes which had delayed the installation to feb of 2017 after which within few days the leakage started which took another few days to rectify by the technician. Post which i was informed the device would cost annual usage charges of 2000/- for gkk1 after 4000 lts (1 year approx) and 3700/- for gkk2 replacement after 8000 lts (2 years approx) after which the cycle is repeated.

Few weeks back the ggk2 was due for change which...
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — knorr soups - msg (hajinomoto)

 abhistgajjar on Dec 15, 2018
Hello,

It is very sad to inform you that your company is using msg for soups where it is considered to be a poison for many customers. I really had a severe skin rashes and palpitations after having that where you dont clearly state msg and you mark it as flavour enhancer. Why there is a problem that you cannot mark it straightly as msg? I might be able to figure this out. How about about other people who cant get this straight? It can cause a heart failure as sodium levels are high. I really want this problem to escalate and i will definitely go till my efforts until you make soups...
Complaint comments  Read comments [1]Complaint category Food

Pureit / Hindustan Unilever — asked to replace all the main filters inside the pureit water purifier [Resolved]

 Mohamed Sabeen on Dec 7, 2018
We bought hindustan unilever pureit water purifier ro+ mf last 1 yrs ago now purifier is not working properly they asked to replace all main filter which cost around 3600rs.. This amount is similar to brand new hul water purifer which cost 5100rs.. Is this product lifetime is only one year? Every year i should pay 3600rs for hul i think
Worthless product...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — pureit classic 23 litre [Resolved]

 basavraj111kore@gmail.com on Dec 3, 2018
I have been using above mentioned pure it filter from march 18. Till date approximately 4500 litres i have consumed. Still gkk showing white... No indication.

From last 3 month my family is suffering from fever, throat infections... I dont know real root cause for it.. Getting fever to only one person is different but its happening for all members... Thats why i am feeling that there may be fault in gkk kit and we are drinking unhealthy water.

By when we need to replace gkk???

What is your system if indicator not showing reading or fault in indicator??...
Complaint comments  Read comments Complaint category Other

Pureit / Hindustan Unilever — fraud by pureit authorized service center [Resolved]

 VarunNegi on Nov 21, 2018
In my earlier complaint, just after pureit stopped functioning and unable to dispense water, technician took pureit to service center. After taking it back witb fully repaired parts I checked on it and found front panel to be not ours. It somehow changed. As a proof I have uploaded an image showing broken seal is not in order. How can it be justified.
Water dispensing nozel is loosened and water coming of it not in manner it used to be (from its center). This is such preposterous. I have to make a complaint against and if neceasary will move to consumer grievance redressal....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Pureit / Hindustan Unilever — change gkk1 after 1 year of purchase and after that pcb fault occurred [Resolved]

 VarunNegi on Nov 18, 2018
I purchased pureit ultima mineral ro+uv in october 2017. On october 2018 i changed gkk1 which costs rs. 2200 as required. After 1 month ro unable to dispense water. Pureit technician came after raising complaint and he told me that pcb is faulty and will cost 5400. That means after investing rs.15500 on ro, i have to spend another 5400 for poor quality pcb which might gets faulty dont know in how many days. He also said pump is also not working which will cost me 2500. Meaning 5400+2500 its such a poor quality high end product from pureit. My complaint no is co[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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