PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
1245
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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35
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23

Phone:
Phone:
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18
+91 22 3983 0000
[Hindustan Unilever]
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11
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13

Mobile:

Fax:
Fax:
+91 22 3983 2413

Customer satisfaction rating
21%
Complaints
1245
Pending
468
Resolved
188
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So far so good - The company responded to our notifications and is working on resolving complaints.

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PureIT / Hindustan Unilever Customer Care related pictures (62)

PureIT / Hindustan Unilever Complaints & Reviews

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PureIT / Hindustan Unilever — Ultima ro+uv device is not working

 gbsdisha on Apr 23, 2017
Dear sir,
I am pained to rivet your attention to the bad performance of your water purifier installed at our home. As we had purchase 1 nos pureit ultima ro plus uv wp (Water purifier) on dt.05.05.2015 we had been already lodge our several telephonic complaint from last three months regarding faulty device but no body has been visited and attended for above complaint. Our latest complaint no is c17850291 dt: 10.04.2017 but no body has been attended or contacted with us to resolve our complaint till dated.

Now we have been patiently waiting but no action has been taken towards...
Complaint comments  Read comments Complaint category Appliances

Hindustan Unilever Ltd — Refund of amount from hindustan unilever ltd

 Deepak Sonkusare on Apr 17, 2017
I got a call saying that my cv has been shortlisted for Hindustan Unilever ltd.They asked me to pay rs2500 as a security deposit.After that they took my telephonic interview and then called me the next day saying I have been selected for the job and then asked for rs 10000 as a letter of intent fee that the company woUldale return with my 1st salary..All the while I got official mail or anything such thing on naukrirecruiterservices@india.com ...I told them I cannot pay without any official notice from the company and then they told me that you have e to pay first then only Hindustan lever Ltd will...
Complaint comments  Read comments Complaint category Job & Career

PureIT / Hindustan Unilever — Very very very bad service don't buy pureit/ hindustan unilever products

 Manjiri Zine on Apr 16, 2017
I had ordered pureit purifier pump on 11th April 2017, it was told to me that I will receive a response from engineer within 24hrs, but I didn't get any reply from Ahura Enterprises whom was supposed to serve our request. So on 13th I again called pureit helpline and told that I haven't got any reply from Ahura and I need the pump urgently because our filter was not working and we didn't had water to drink. We were buying it from outside. They assured me that I will receive a call end of the day. But I didn't so I called Ahura Enterprises (Vender of pureit) minimum 10 times after that they answered...
Complaint comments  Read comments Complaint category Utility Services

PureIT / Hindustan Unilever — Marvella uv+cold/ no response from service center after multiple complaints

 B.S.Rane on Apr 14, 2017
We have bought pureit marvello uv+ cold water purifier on december 2015, from last 15-20 days same is not in working condition & inspite of several complaints to the service center we are not getting any satisfactory revert. One engineer is saying the manufacturing of this product is closed & wil replace the same in 8 days but since now no reply & now not able to contact him....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Autofill classic

 Tpoo on Mar 27, 2017
I am very frustrated from Hindustan Unilever services. I have called customer care for 3 times. I raised first call on 22/03/2017 for jams kill kit (3000 Ltr) and asked for discount. One of the representative told me about discount waiver on services charge only not on product. I understand and told for order the kit. He was raised a request and ordered the kit, but not received till Saturday. I again raised a request on Saturday 25/03/2017 and asked for discount. One of the representative said about the discount on service charge. On today, the dealer said me no discount on service charges provided...
Complaint comments  Read comments Complaint category Home & Garden

PureIT / Hindustan Unilever — No response from service centre after multiple complaints

 Sherine John on Mar 25, 2017
Complaint number is C178447825. Sri Ram enterprises was supposed to attend to this complaint and I have called them multiple times but there is no response. The pureit agents replaced the Germ kill kit on 23 March and after that pureit is fully leaking with no water storage. Horrible customer care and servicing by pureit. I request urgent action against pureit for consumer harassment....
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Faulty Circuit Board in Marvella RO+UV

 ashok.whyo on Mar 23, 2017
I bought Pureit Marvello RO+UV water purifier on December 2015 for Rs 18, 000. I have replaced the first filter (SF) on September 2016.
On 28th December 2016, I replaced GKK1 filter kit for Rs 1850/ (complaint # C168227173). Unfortunately, with in another three months ie on 19th March 2017, the machine signaled the GKK2 warning light asking me to replace another set of filters. This time they inspected and replaced the remaining set of filter (GKK2) for Rs. 4000. But, right after the moment the service person left my home, all the three warning lights were started blinking. I have raised...
Complaint comments  Read comments [2]Complaint category Appliances

PureIT / Hindustan Unilever — Faulty circuit board in Marvella Pureit RO + UV

 Sumit 123 on Mar 15, 2017
This is regarding complaint #C178413009.

I have purchased pureit marvello RO + UV in mid June 2015. On 8th March 2017, GKK-2 kit was replaced as alerted by pureit system, for Rs. 3750/-. On the next day, I observed that filter is not dispensing water and it is alerting to change sediment filter and GKK1 and GKK2 kits.

When I raised another complaint with Pureit customer care, the technician has replaced the circuit board for Rs. 3250. I found it baffling that circuit board needs to be replaced with just over 20 months of usage. When I looked up online, I observed similar...
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — No response to service calls

 K N Moorthy on Mar 14, 2017
My name is Moorthy from Chennai, Mob: 9585705091.
I need my purit ultima Ro+UV to be serviced. I received an SMS offering service with 3 phone numbers. Two of the numbers are coming as wrong number. One number, the lady answered that I should call the other numbers only.
What happened to HUL, it's reputation for service.

can you please help

K N Moorthy
Flat 3-T, KGEYES Eternity, 29- Parvathy st, kalakshetra colony, Besant Nagar, Chennai...
Complaint comments  Read comments Complaint category Airlines

PureIT / Hindustan Unilever — Very poor agency service and long waiting new customer care ivr

 PityCust on Mar 13, 2017
I've been using pureit ultima ro+uv for the past two years. Even if i had to spent around rs. 10, 0000 in terms of changing the filters (Gkk 1 and 2) and other spares like sv, valve, etc for the past 1 year, i'm stick to its use because of its excellent water quality.

But for the past few days, the agency service (Uk agencies lsp; pincode: 600044) is becoming very poor.

Last week, i raised a complaint for sudden stoppage in water flow and an agent from the above mentioned agency visited. He checked everything and finally said "water pump" needs to be replaced and...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Poor service while changing gkk kit

 karba30 on Mar 4, 2017
The service for changing the gkk kit is always turning to be very poor. After changing the kit..there is water leak and lot of noise while the purifier is switched on. The water inlet always leaks. No proper service even after multiple times. The only moto of pureit guys is to make some problem while servicing so that the will be frequent service requests through which they can make money. There must be an option for money return and huge fine in case of poor service.
Worst service by pureit..people must stop this brand....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Fraud old machine and damage machine

 Mayank Rathore manku on Mar 2, 2017
My self mayank kumar rathore
205 garha colony guna 473001
mobile 9425132869

i have purchased pureit ultima
water purifier ro uv
from prashant arjun tso
who send me old machine
and damage also which is confirmed by installation engineer
pankaj
now 20 days have gone they have note returned ro and refund my money.
Help me urgent
Help
Help
Help
Help
Help
Help...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hindustan Unilever Pureit Advanced 23L — Npci not activation

 Prabha Prabhakar on Feb 21, 2017
I have linked my Aadar cord to bank as well as to bharat gas individually but it is not getting liked to NPCI status please advise, bharath gas_ cosumar no 81295700, jayalakshmi enterprises, ICICI BANK Account no 069301502864, please let us know if any other information is required. Plz contact no 09700245586, my Aadar no 663094060339, Kadiri town, anthapuram dst, Ap...
Complaint comments  Read comments Complaint category Education

PureIT / Hindustan Unilever — Intella pureit germkill kit is not available

 Runa Thakur on Feb 20, 2017
I had purchased pureit intela last year, not I m not getting it's GKK in market. So for me not my filter is like a dabba, which I can't even use to store water.
Only option left with me is to purchase a new product. It appears like company is cheating with customers by not providing GKK for its products nd forcing them to purchase new products.

Please look in to this and do the needful.

Regards,
Bhuvan
8828360461....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Marvella UV Purifier - Leakage and Bad service from HUL [Resolved]

 Bharati Vaity on Feb 15, 2017
Hi.. I have literally complained 5-6 times on your IVR system as well as to your in-store person and your senior service engineer has visited 3 times and still unable to resolve the leakage problem. Highly dissatisfied with your product. Despite complaining on IVR last two times, no message is received on Mobile with complain no, and registration or complain. Just fed up of this leakage problem for 1 1/2 month. My Purifier is still under warranty, kindly fix it and if you cannot please replace it. If the service from you people is so bad I would not recommend Pureit to anyone else....
Complaint comments  Read comments [1]Complaint category Products & Services

PureIT / Hindustan Unilever — Faulty circuit board in pureit marvella uv + ro [Resolved]

 Raja Manivas Vennapu on Feb 11, 2017
Complaint no c178338963
I bought pureit marvello uv + ro in june 2015 at rs.18000/-.
It has an advanced alert system which will notify filter change 15 days before completion
On 8th feb 2017, i ordered for gkk2 as alerted by pureit system, for rs. 3850/-
Technician from pureit visited on 9th feb 2017 and installed gkk2.
After one day, i found that filter is not dispensing water and it is alerting to change sediment filter, gkk1, gkk2.
When i complained to pureit helpline they said that there is problem with circuit board and it needs to be replaced which...
Complaint comments  Read comments Complaint category Other

PureIT / Hindustan Unilever — Classic RO MF water purifier machine

 Resilient on Feb 8, 2017
I purchased Pureit RO water purifier on 27 July 2016. I complained many times about machine failures. They said change your filter. The warranty given on RO MEMBRANE is of 2 years and other filters is 1 year. Vaibhav Associate Bhopal changed the filter with extra heavy charges as mentioned by company. After giving 3000 rupees for only 4 filters. The machine stopped working. It is taking Air. The service made by HUL PUREIT is worst. They only misguide customer.My product is in warranty still they are not able to solve my problem.Machine no.-RCR1400038500...
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Not getting drinking water

 Abhra Parua on Jan 31, 2017
Dear Concern,

I bought this Classic RO + MF from Barsha Enterprise on 8th March, 2016. Serial No: RCR 1400028103
Last 1 month the purifier stopped to fill up. Machine is on like 24 Hrs. but no water came from the storage. Called customer care, they came twice but no result. Now they are saying Membrane is not working. I have not completed yet 1 year of purchase, they said it will chargable. At the time of installation the engineer said till 1 year there will be no cost. I am having kid of 2 years & we are harassed last one month facing the basic problem of drinking water....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Poor service

 vinayraj2220 on Jan 29, 2017
I have bought a product of Hindustan Unilever at the month of november 2016.and this product is not working from december2016.i have complaint for it 4times in the company, but even the date of today its not working, the company says now show your complaint number, so sir/mam how can i show the number, are this is my fault that i m not save the complain number,
vinay verma
product name-pureit
model-Classic RO+UV
mrp-8500/-
Month of Perchase-Nov 2016.
sl.no.-RCR150004308...
Complaint comments  Read comments [1]Complaint category Appliances

PureIT / Hindustan Unilever — Ultima ro + uv

 rvram on Jan 24, 2017
Ultima ro+uv Instructions manual page 22/Point no 16 says:

"Clean storage tank monthly using the disinfectant which can be bought by calling our Pureit helpline number. Put 1 ml of the solution into the storage tank. Drain the entire tank after 10 minutes".

Pureit has now stopped manufacture of this liquid.

Pls. supply me 2 bottles liquid....
Complaint comments  Read comments [1]Complaint category Appliances

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