[Resolved]  Bharati Axa Life — Insurance premium discontinue

Hi,
I started investing in Bharati Axa life from January 2010 and my first policy number is[protected] . My Agent Name was Amrita
Guha Basu from CITI Financial. After 3 months I I got a call from BA during end of
april or first week of may, and one of the BA agent told me that you can close your previous policy and start a new policy with
BA, which is better than the previous one and you will get retun the previous policy premium amount which is arount 18000 by
Dec 2010. I can not remember the agent name. But I asked him many times that can you confirm that the previous policy will be
closed, he said yes. And then I invest in another policy in BA and the new policy number is[protected].

After couple of months when I didn't received any policy closing document I called BA customer care and asked regarding the
same they lodged a compliant and after one week I got a call from BA representative his name I believe Bhaskar Roy, and he said
yes your previous policy[protected] will be closed and you will get the money back for that, I asked him to provide a docuent
for that by the time he said he will send it to me but he didn't. Now when I mailed again to BA last week to know the status
they inform me that its not closed.

Please help me to resolve this issue.

Any help from your end will be very much appreciated.

Regards,
Sanjit
cell: [protected]
email- sanjit.[protected]@tcs.com