[Resolved]  Biotique — Products below standard

I am a 16 year old using Biotique products for the past 5 years as my mom is an avid beleiver in their products.
Yet, i find that of late the colour and smell of Biotique Lip balm ( batch number-8009, purchased from Empire stores, Sector 17, Chandigarh ) and Wheat Germ ( batch number-005, purchased from Bhatia Supermarket, Sector 35, Chandigarh) dont match from one buy to the other. The lip balm shade varies from a red to a dirty maroon and even smells different .The wheta grem cream also varies from a white to a pale yellow.
Shouldnt there be a consistency in their products..??
Please imform me as to why such varations occur..
Thank you--
Yamini Y.