[Resolved]  Birla Sun Life Insurance — MIS SELLING PRODUCT PROVIDE REGULAR POLICY INSTEAD OF SINGLE PREMIUM POLICY

Address:

Hooghly, West Bengal

Dear Sir,
I Sri subrata Sengupta, I had purchased a Birla Sun Life Vision Plan
Single Premium Policy
Rs.50000/- Policy No. is[protected] on 24/04/2012. I had received a
call from Birla Sun Life Delhi , called by Mr. Kunal Malhotra, he told
his designation is Sr. Login Manager on 11/04/2012.
He offered the above mentioned policy with following benifits :-

1. After one month I will get 32000/- like that as Bonus.

2. 100 yrs LI Benifit and Mediclaim.

3. After 5years I will get Rs. 119000/- as Maturity value.

4. Get Welcome kit with Full Term and conditions with mentioned offer.

That time ask to mentioned person how to give that type of lookretive
offer? He introduced with another person named Aditya Jaiswal (Sr.
Technical Manager) over the phone. He described and told it is
possiable because between Company and you no agent is there.
And asper discussion, he send a doc girl to collect the documents from
me. And she collected following documents :-
1. Voter I Card and Pan Card (Xerox copy) 2. Rs. 50000/- Cheque (SBI
Kolkata Esplaned Br.).

After that I received the Bond on 29/04/2012 and after study the
policy bond I observed So many mismatch with offer commitment.
Mismatch As follows :-
Offer Commitment
—————–
1. Single Premium Policy
2. Get Bonus Amt. Rs. 32000/- after a month.
3. After 5 Yrs. get Mat. Value 119000/-
4. Get Welcome kit with Full Term and conditions as per offer commitment.

In Bond
——–
Regular Policy With Pay Term 18 Yrs.

Not mentioned in Bond.

Not mentioned in Bond.

But not get any welcome kit.

That time I called back to Kunal Malhotra and Aditya Jaiswal, They
are told me , you please ignore the policy bond and wait 60 days to
get welcome kit with term and conditions as per offer commitment.
After that I will make so many call and SMS for clear my doubt, but
they are bypassed me every time, they are told pl. wait.
After that on 16 May 2012 I have received a call from BSLI call centre
Baroda Gujrat, I talk with Miss Pramila, she told me this call is
confirmation call, when I asked about this policy, she told me this is
not a Single premium policy, it is regular policy, and she also
advised me to contact nearest BSLI branch for cancellation the policy.
Now I understool I chitted by advisor and policy mis sold. Today I
have visited your Kolkata Zonal office and meet your Manager and
manger observed the case and told me Free Look Period is over on
13/05/2012.
Actualy I dont know about free look term and conditions. When your
call centre knocked me to lodge a complain regarding this matter,
then I donot waste time and visited your office and submitted a
complain and the above complain receveied by your manager.

If you want to see all ommunication (SMS) with your representative, I
gareed to produce.

So I am requesting you to cancell the above policy and refund the
amount to my bank account.

Thanks & Regards

Subrata Sengupta
14 Swami Abhoya Nanda Lane,
Po. Bhadreswar,
Dt. Hooghly.
712124
Mob. [protected]
[protected]