[Resolved]  Birla Sunlife Insurance Company Ltd. — Delay and inadequate response for issue of duplicate policy and surrender of policy

Address:

Ashoknagar, Madhya Pradesh

Dear Dignitary,

I am Policy Holder of Birla Sunlife Insurance Co. Ltd,
Name: Gold Plus, Policy No.[protected],
Client ID:[protected] Owner Name: Dilip Kumar Sharma ,

Currently i want to surrender the policy , but the company administration and made it more complicated and hanged the process since one month indicating cheat over the customer when asked for refunds.
I had made vis-a-vis step to process the application:

1) I had Lost the policy document so i had requesting for duplicate one by submitting a indemnity bond and application to Bhopal Head Office on 28th Jan. 2011
2) I had made a inquiry to the customer care and being assured to receive the document in 5 working days.
3) As it didn't happened i made dozens of mails and calls to customer care and they told me that it is dispatched on 9th Feb 2011.
4) Besides that they were unable to tell me the Docket No. or Courier name of the dispatched document,
Hence it was a fake assurance.
5) i waited for the document but i haven't received it after 4 weeks of dispatch of document meanwhile i had made several calls to customer services , Bhopal head office but they cant resolve the issue ,

6)Being a PhD student i am mentally harassed, i had lost 6000 rupees due to fall in market along this time , lost my energy and time for such a filthy investment who try to make excuses when asked for refunds.

Hereby i request to take a strong action against Birla Sunlife Insurance Company Ltd. who is is earning profits by ruining customer relations and trust , and a company who cannot assure the appropriate service how can they assure the LIFE INSURANCE.
Hope to get action at earliest so that i can be happy to belong to a country where justice still exist.