Blackberry 8520 Curve — Non repair of phone under warranty | |||
I purchased a Blackberry curve 8520 on 31st Jan'11 from The Mobile Store in Bangalore. In July'11 it started giving problem wherein I was not able to dial any number & the key pad was behaving erratically. I visited the Lajpat Nagar service centre of Blackberry on 30t July & deposited my handset for repair. They asked me to collect the phone within 8-10 days. However, till 2nd Sep I didn't get any call or mail from them. When I called on 3rd Sep, they said mail was already sent. (But when I checked in the evening I found that the first mail was sent on 3rd Sep afternoon after I talked to them.)Anyway, I was informed that as water has gone inside, the phone can't b repaired. I opted for payment for the repair. But they said it can't be repaired. Instead they charged Rs.180 for inspection and said mother board can be replaced with a chage of Rs.6000 & with three months warranty. I am surprised that a company like Blackberry maked such inferior quality product which does not last even for six months & for a device under warranty they ask for inspection fee. I would request all other customers to make a noe of this & think twice before making a choice. Rehards, Subhajit Gupta [protected] Was this information helpful? | |||
 2 Comments | |||
Comments
A person in the name of Praveen Das called from Redington office Chennai asking for the details. All details were given on phone & mail on 5th Sep. However, till 8th Sep eveing no furthe response received. Advising all not to purchase Blackberry products with their hard earned money !!!
Reply
Same problem with me. They are asking for 6000 Rs/- for LCD change even when my mobile is under warranty. They are asking for 180 Rs/- if i don't repair my phone with them. This is ridiculous.
Hard Kothari
[protected]
Hard Kothari
[protected]