Blazeflash Couriers Ltd — missing consignments. unresponsive staff

sir,
i pawan kumar singha, gave a parcel containing imported and expensive and very important books to a blazeflash franchisee at sk telecommunications 51/20 old rajindernagar, new delhi-110060 to be delivered in mumbai through blazeflash couriers on 7th august 2008.vide consignment no.[protected].i paid Rs180/-in advance. i was promised that the consignment would be handed over to my daughter in mumbai on very next day 8th aug 2008.
the same has not been delivered till today.on enquiring, the concerned staff mrs priyanka of customer cell(most uncoopertaive and irresponsible), mr harish in patelnagar whom i visited personally and wasted valuable three hours, mr goyal at asaf ali road whom also i visited personally and wasted several litres of petrol and precious time also expressed his helplessness and gives a very irresponsible statement that they have lost it and nothing can be done about it now.
sir i have been harassed by all means. time, money and mental agony as my daughter suffered since she had to leave for abroad without the books and she could not perform well.
sir my parcel is still untraceable.none of the top officials are available on the mobile numbers given on the internet.
the only person available mr amit kumar fired the staff mr harish of patel nagar for giving me his mobile number.my various emails to all concerned have been ignored inspite of giving all informations repeatedly.
sir may i shall be highly obliged if your kind honor will look into the matter and provide me justice.
regards.
pawan kumar singha
61/10,
old rajindernagar,
new delhi 110060
phone [protected]
email- [protected]@hotmail.com