| Address: | Hyderabad, Andhra Pradesh |
I purchased a 2 Tonne cassette ac made by Blue Star believing it to be the best in the market. It was installed by an unauthorized individual posing as a bonafide dealer, and when i complained to the Blue Star people, they glossed over this illegal act, and handed over the care of my installation to a regular dealer. from this it was clear that the person had the tacit BLESSINGS of Blue Star.
The ac was not provided with a guarantee card , but I was assured by the dealer that HE WOULD 'TAKE CARE' of my installation. From day one the ac was performing poorly, and complaints only resulted in 'servicing' AT MY COST, and assurances that it was O.K when in fact IT WAS HARDLY COOLING THE ROOM AT ALL.
The machine would break down at periodic intervals, for which no explanation was given BY THE EXPERTS other than BURST WIRE (WHY???) which was then replaced. For the last 2.5 months , they have been sending more EXPERTS, one of whom replaced the fan motor, only to reverse the connections and BLOW UP A NEW ONE. from this it is clearly evident that the EXPERTS ARE IN TOTAL CONTROL!!
The machine has been producing its old weak performance, and no action taken, in spite of a senior technician advising that the gas pressure be checked with a gauge, and the pipeline checked for blockage during brazing.
This is shocking neglect, particularly as I am a senior pediatrician, and the clinic filled with sick children who have contend both with their illnesses and CRAPPY AIR CONDITIONING.
The has inevitably resulted in VERY BAD PRESS FOR BLUE STAR as my office is visited by so many potential customers, who by now must have the most abysmal opinion of the company.
WILL SOMEONE FROM BLUE STAR WAKE UP AND REPLACE MY MACHINE??
Dr Michael Aranha, Senior Consultant Pediatrician
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