Blue Star — no action from last 15 days

I registered a complaint on blue star service center on May 9, (no 5375) . but nobody turned up to check it even after two days. after that I continuously tried at service center some person visited at my place on May 13 2009 and he said problem with compressor and it will installed in 2 days.

But since May 15 2009 We are trying to contact customer care for an update and they are asking us to contact some person name called Sandeep Rathor ([protected]) but he is not picking up the phone and I am trying customer care number around 4 time ever day and always they said contact to Sandeep Rathor and he is not picking up the phone

I am not sure how Blue Star is depend on only one person name called Sandeep Rathor

The worst service I have seen from Bluestar .
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Comments

The organization depends upon the franchies for the repair which is on sharing basis.It has been observed that Dealers are not adhering to the instruction.Therefore employees are generally requesting or pleasing the franchies to get the work done.

I purchased two deep freezers almost 4 years back which went out of order.Despite repeated complaints even their HO, no bothered to look into the issue.In all company has extremely poor service and general tendency in this company is to pass the buck .

B B Markan

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    Kasturi Buildings, Mohan T Advani Chowk, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
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