[Resolved]  Blue Star Chest Type Freezer — NON-WORKING OF NEW FRIDGE

Address:

Jhajjar, Haryana

Dear Sir / Madam

We have purchased a Blue Star Chest Type Fridger (Model No. - CHF425) from M/s United Agencies, B.O. 6, Netaji Subhash Marg, Daryaganj, Delhi - 110002, your authourised dealer, vide their Bill No. 303 Dated 27.04.2010.

Immediately, after installing this fridger at our Shop, we found that cooling is not properly and. we complained this matter to the Dealer as well as Customer care Centre[protected] / 77) of Blue Star. First Complaint No. is 105094. One of the engineer visited our place and told us that the Pipe of this Fridger has been damaged and he changed this pipe with the new one as well as he filled the Gas in the Compressor of the fridge. But after two days, the problem still exist. Now they told us to change Switches, wiring problem of that particular Shop, To install voltage stabilizer, we did all these changes by this time. We spent a lot of money on this as well as whole Items at the shops has been got damaged, which can not be stored without Fridge (Ice Creams, Milk, Chocolates). The loss really very big than the FRIDGER VALUE, by this time and we registered another complaint at your Customer care No. vide their Ticket No. 115655 Dated 19.05.2010 and in contrast, No one visited us at our shop untill 24.05.2010 and the customer care people responded us somebody is reaching within 10 mintues, within half an hour etc. etc. Now one more engineer visited our place on 24.05.2010 at odd hours (11.30 pm) and adviced us to replace the COMPRESSOR, since the installed one is got damaged at the time of supplying/delivering the FRIDGE at our place. He is ready with an old Compressor to replace the damaged one, which we refused to accept. Since all the sensitive items like ICE CREAM, MILK, Etc. etc. got damaged due to FRIDGER's complaint, especially after installing the said Fridge. Also we are sorry to tell that after various repeated Reminders, nearly after 10 days, your personnel visited our place to attend the complaint.

Please put up this case to find out a positive solution at your end in our favour.