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[Resolved]  Blue Star - Water Dispenser — Top part for Water Dispenser

Hi,



We have a Blue Star Water Dispenser & the Model no. is BD30HC. In March-2009, we lodged a complaint with Blue Star customer care call centre & Complaint no. is 412024 for changing “Top for Water Dispenser”. We were given reference of Mr. Ashish of M/s Cooling Solutions, 326/6 (Naya Bazar), Near Rajeshwar Colour Lab, Jacubpura, Gurgaon – 122001 by Blue Star Call Centre staff.



Finally they visited our office on 28-05-09 to change the component. They charged us Rs.1500/- for the said part, 700/- as visiting charges plus service tax. The cost of new Water Dispenser is Approx. 6800/-, then why they are charging so much against a small component & visiting charges of the water dispenser, if you calculate, it amounts to half of the value of new Water Dispenser.



As per the owner of Cooling Solutions, these rates are fixed by Blue Star & non negotiable.
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Aug 13, 2020
Complaint marked as Resolved 
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service harges and cost of spares should be reasonable and not arbitrarily fixed, depending site of machine installed and type of spare replaced.
Dear Sir,


We have two water dispenser of blue star in our office at Peach Tree Complex, C-Block Sushant Lok-I Gurgaon.
Both dispenser have problem of Hot Tank.

On our complaint technician of R K Air Care Engg has come and told that the hot tank is to be replaced as per service report No.631776 of blue star dated 27/7/2009.

From 27/7/09 onwards we are doing regularly follow up with R K Air Care, but as per response the hot tanks are not available in stock.
And there is no possibility of availability.

This type of carelessness in service from your side is not acceptable.

Kindly do needfull otherwise we will take necessary action.


Ashish Dubey

.
Phone :[protected]
[protected]

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