Blue Starac — Too Much Delayed Service

Address:Mumbai Suburban, Maharashtra

Hi Folks,

I have recently brought Blue Star AC from Croma Mulund.
I was expecting good service as per Blue star AC but these guys have done lot of goo[censored]ps.

Delivered AC after couple of follow up. Then Blue Star Guys suppose to install on next day.
I havent heard back from them so I went to Croma again to complaint about same.
Croma Said they will make sure it will get installed immediately.
2 Days passed but no call from Blue Star. So I called personally in Bluestar Directly.
Still no luck I have to again call them after 6 days and lodge the complaint.

After 8 Days finally one person from Blue Star visited office just to see whats the complaint about.
He checked the site and gave me additional quotation for 4K to install AC.

AC is still not installed and I am stucked with the box in my office and no proper service from Blue Star.

This is one of the worst Experience from Such a reputed company.

Please think Twice before you buy AC and ask about company service and Support.

Regards,
Tushar Bhagat
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Blue Star — Service Delay

I purchased an air Conditioner of Blue Star before 2 Months , Suddenly Air Conditioner stopped colling, I have registered a complain using customer care no. , they send me my Complain Ticket No. 131475, it was 18/06/2010, but 5 days left I have not received any support .
Dear Tushar Bhagat,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman
Dear Tushar Bhagat,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,
Team Croma

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