[Resolved]  BPCL Lpg Pumps Pune - - Mitali & Saraswati — LPG pumps Pune -- Mitali & saraswati

To, Mandar Karmarkar
Pune
[protected]
[protected]@rediffmail.com

The Chief Vigilance officer
Bharat petroleum Corporation Ltd



Dear Sir,


Sub : Complaints Regarding two LPG Pumps In Pune
( Mitali Service station WC/MH/14/5171(p108928) & Saraswati Auto services MR/PN 279)

I have following 3 complaints which are same for both the LPG pumps

1. Both LPG pumps of yours do not operate AIR pressure Facility which II understand is mandatory. I have visited and filled up LPG at these place at least 3-5 times each, in last 3 months, non of the occasions I could avail the air facility at these two LPG pumps. You need to investigate this matter. I have all the cash memos with me for both pumps.


2. When both pumps could not give me AIR faci;ity 2nd time I demanded the complait book which I suppose is mandatory from your side. After a wait of 10 minutes also the could give me the “complaint book”.When the 3rd time also they could not give me the AIR facility I was waiting for 20 minutes at both the places for writing a complaint. The staff on the counter made it sure that I don’t get it.

3. At both petrol pumps the telephone numbers of your local office ( sahajanand Complex, east street, Camp, Pune) are not displayed, I suppose it is mandatory from your end to display the name of concern authority with contact nos. Both pumps do not hv this information.

4. Today morning when I visited your East street office to give a written complaint about these irregularities I was greeted by a security man at the reception counter and he informed me that one MR Singla is responsible for the concerned area and he is not there in office. When I insisted that I must lodge a complaint he directed me to one Mr Gaikwad. I told him verbally all my experience about these two pumps, he made a note of it. When I insisted, now that I am at your office pl give me a blank paper so that I can handover a written complaint about the same, He said, he can always accept it but it will go to the area sales person and nothing will happen i[censored] want a right effect I sould go to your website a lodge a complaint thru it. When visited your website it doesn’t have a link to complaints but it has link to vigilance office and the same link is not working due to server upgradation(nothing new abt it)
You are now requested to take a serious note of these 3 complaints and revert back to me about the action taken from your end. Pl mind that I won’t give up this issue till it gets resolved. If you need cash memos of these pumps
I have for mitali, dated 02/11/08, 06/12/08 – 2 nos morning and evening and 24/12/08
For sarswati dated 10/11/08 and 09/12/08

Thanking you,
Yours faithfully




Mandar Karmarkar
[protected]